Bixby Towers Post-Acute Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (28 vs median 13.0)
- High staff turnover (56%)
- High RN turnover (64%)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $88,780 in fines
What this means for your family
This facility is an excellent choice if you value a vibrant social life and a warm, family-like staff. However, if you are on a strict budget, you should investigate the recent price increases and ask specifically about the current availability of amenities and the reliability of transportation services.
Google Reviews
Google Reviews
49 reviews on Google“Families considering Bay Towers can expect a warm, community-oriented atmosphere with highly praised activities directors and a friendly sales/tour staff. While many reviewers highlight the beautiful views and recent interior updates, there are significant concerns regarding recent management changes leading to increased prices, reduced amenities, and inconsistent maintenance or transportation services.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive activities staff
- Friendly and professional tour/sales team
- Beautiful views and updated interior spaces
- Lively social atmosphere with live music
Concerns
- Increased costs and reduced amenities under new ownership
- Inconsistent maintenance and transportation reliability
- Difficulty with administrative/financial responsiveness
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families; how does the administration use resident and family input to improve care here?
- 2With the recent health inspection findings, what specific steps is the facility taking to address those deficiencies and ensure a safer environment?
- 3How does the nursing team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 4What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 5How do you ensure that the staffing levels are sufficient to provide personalized attention to each of the 99 residents?
- 6Can you tell me more about how the clinical team coordinates with outside doctors to manage complex post-acute rehabilitation needs?
Personalized based on this facility's data
Key Review Excerpts
“The activities director is outstanding. He makes this place a wonderful place to live at this time in our life his patience with us and his sincere interest in everyone’s life is rewarding”
“I was afraid that I would experience carpeted hallways (as I had in other senior tours) that smelled like everyone's last night dinner! Instead, I was greeted with greyish/white vinyl floors that were bright and open and 'smell-free'!”
“My 93-year-old mother is happier than she’s been in years and we are thrilled. Here’s the thing: IT FEELS LIKE FAMILY.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant inspection concerns with families repeatedly filing complaints that led to 38 deficiencies across multiple surveys. The most recurring problems involve abuse and neglect prevention, nursing staff competency, and care planning failures. Recent serious issues include documented abuse/neglect violations and ongoing struggles with staff training requirements. While all deficiencies show correction dates, the persistent pattern of complaint-driven investigations and repeated violations in core care areas suggest systemic quality problems that families should carefully evaluate before placement.
Apr 3, 2026Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Aug 1, 2025Routine18
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 1, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 25, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
May 16, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Apr 3, 2026
$25,490
Fine
Aug 1, 2025
$36,767
Fine
Oct 3, 2024
$33,501
Fine
Jul 12, 2024
$18,512
Payment Denial
Jul 12, 2024
3-day denial
Ownership & Operations
Who Operates This Facility
Bixby Towers Post-Acute Rehab
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 30 of 34
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit baytowersatbixbyknolls.com
Medicare data downloads
Original nursing home datasets
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