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Nursing HomeMedicaid Investigative

Bixby Towers Post-Acute Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3747 Atlantic Avenue, California Heights · Long Beach, CA 9080799 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 49 Google reviews

5
4
3
2
1
Bixby Towers Post-Acute Rehab Nursing Home in Long Beach, CA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (28 vs median 13.0)
  • High staff turnover (56%)
  • High RN turnover (64%)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $88,780 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice if you value a vibrant social life and a warm, family-like staff. However, if you are on a strict budget, you should investigate the recent price increases and ask specifically about the current availability of amenities and the reliability of transportation services.

Google Reviews

Google Reviews

49 reviews on Google
Families considering Bay Towers can expect a warm, community-oriented atmosphere with highly praised activities directors and a friendly sales/tour staff. While many reviewers highlight the beautiful views and recent interior updates, there are significant concerns regarding recent management changes leading to increased prices, reduced amenities, and inconsistent maintenance or transportation services.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean8.0Activities10.0MedsN/AMemoryN/AComms5.0Value4.0

Strengths

  • Warm and attentive activities staff
  • Friendly and professional tour/sales team
  • Beautiful views and updated interior spaces
  • Lively social atmosphere with live music

Concerns

  • Increased costs and reduced amenities under new ownership
  • Inconsistent maintenance and transportation reliability
  • Difficulty with administrative/financial responsiveness

Rating Trends

Tap a year to see what changed

2345.02023(1)4.42024(18)3.72025(9)3.82026(5)

Distribution · 33 analyzed

5
22
4
5
3
0
2
0
1
6

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback from families; how does the administration use resident and family input to improve care here?
  • 2With the recent health inspection findings, what specific steps is the facility taking to address those deficiencies and ensure a safer environment?
  • 3How does the nursing team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 4What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
  • 5How do you ensure that the staffing levels are sufficient to provide personalized attention to each of the 99 residents?
  • 6Can you tell me more about how the clinical team coordinates with outside doctors to manage complex post-acute rehabilitation needs?

Personalized based on this facility's data


Key Review Excerpts

The activities director is outstanding. He makes this place a wonderful place to live at this time in our life his patience with us and his sincere interest in everyone’s life is rewarding

Long-term resident · 2026★★★★★

I was afraid that I would experience carpeted hallways (as I had in other senior tours) that smelled like everyone's last night dinner! Instead, I was greeted with greyish/white vinyl floors that were bright and open and 'smell-free'!

Prospective resident · 2025★★★★★

My 93-year-old mother is happier than she’s been in years and we are thrilled. Here’s the thing: IT FEELS LIKE FAMILY.

Resident's family member · 2025★★★★★
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
4.24hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
19.5%
CA
13.7%
Los angeles
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.5%
CA
11.7%
Los angeles
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.9%
Mixed vs Avgs
Here
9.9%
US
19.4%
CA
10.7%
Los angeles
9.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
14.4%
CA
10.4%
Los angeles
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
5penalties
Above state avg (15.4)
39 complaint-triggered
$88,780 in fines

This facility has significant inspection concerns with families repeatedly filing complaints that led to 38 deficiencies across multiple surveys. The most recurring problems involve abuse and neglect prevention, nursing staff competency, and care planning failures. Recent serious issues include documented abuse/neglect violations and ongoing struggles with staff training requirements. While all deficiencies show correction dates, the persistent pattern of complaint-driven investigations and repeated violations in core care areas suggest systemic quality problems that families should carefully evaluate before placement.

Apr 3, 2026Complaint
2
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Aug 1, 2025Routine
18
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 1, 2025Complaint
3
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jun 25, 2025Complaint
4
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

May 16, 2025Complaint
2
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

May 6, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Apr 3, 2026

$25,490

Fine

Aug 1, 2025

$36,767

Fine

Oct 3, 2024

$33,501

Fine

Jul 12, 2024

$18,512

Payment Denial

Jul 12, 2024

3-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bixby Towers Post-Acute Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Aspen Skilled Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 3.5/5 · Rank 30 of 34

Ownership & Management

Key personnel

Thompson, StephenManagerAspen Healthcare Services LLCAdp of the SnfAspen Skilled Healthcare INCAdp of the SnfJacaranda Healthcare Group LLCAdp of the SnfBradshaw, JeffreyAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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