Regency on the Lake - Fort Gratiot
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 123 Google reviews
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What this means for your family
Regency on the Lake is highly regarded for its physical therapy and clean, modern environment. However, families should be aware of consistent reports regarding staffing shortages and slow response times, particularly on nights and weekends. We strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their plan for handling call lights during shift changes.
Google Reviews
Google Reviews
123 reviews on Google“Regency on the Lake receives a high volume of positive feedback from families who praise the attentive nursing staff, effective physical therapy, and clean facility environment. However, a recurring pattern of critical concerns exists regarding understaffing, slow response times for call lights, and inconsistent quality of care, particularly on nights and weekends. Families should be aware that while many have excellent experiences, there are serious reports of neglect and communication failures that warrant careful vetting.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Strong activity programs for residents
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 7 reviewers)
- Inconsistent quality of care and hygiene (bedsores, soiled garments) (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 3 reviewers)
- Inconsistent food quality and lack of specialized diets (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through what a typical day looks like for a resident here and how you encourage participation?
- 2Given that staffing levels are a top priority for families, what protocols do you have in place to ensure timely responses to call lights, especially during shift changes?
- 3We appreciate how responsive you are to feedback online; what is your preferred method for families to stay in direct communication with the nursing team regarding their loved one's daily care?
- 4Could you explain your process for monitoring skin integrity and hygiene to ensure residents stay comfortable and clean throughout the day?
- 5How do you manage specialized dietary needs or preferences to ensure that every resident receives nutritious meals that they actually enjoy?
- 6In the event of a medical change or emergency, what is your standard procedure for notifying family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The team in the South Wing was caring, engaging, gentle, and kind. My mom was treated with respect and dignity.”
“Katie S on the night shift is the best. She comes to your room when the light is on and doesn’t have you waiting for an hour or more. Especially when you have to go to the bathroom.”
“I have one serious concern, however. On more than one occasion, there was nobody staffing the main phone number (switchboard) during the day. In one instance I called 6 times over a 1 -hour period on a Sunday afternoon and no one ever picked up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency on the Lake has ongoing safety concerns, with families filing complaints that led to federal citations for accident prevention failures and inadequate care planning. The facility shows recurring problems across fire safety systems, accident prevention, and medication management, with some issues like accident hazards appearing multiple times across different surveys. While all deficiencies have correction dates, the pattern of repeat violations in critical safety areas warrants careful consideration during your visit.
Jul 2, 2025Routine2
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 2, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 6, 2024Routine7
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 5, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 4, 2023Routine15
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Regency on the Lake - Fort Gratiot
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 9 of 84 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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