Nursing HomeMedicaid

Regency House

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3745 Summer Crest Dr., San Angelo, TX 76901|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 33 Google reviews

(512) 213-5785 Directions Website

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What this means for your family

Regency House offers excellent physical therapy and a compassionate nursing team that many families find very reassuring. However, you should closely monitor administrative transparency and billing practices, as recent reviews highlight significant disputes regarding payments and management communication.

Google Reviews

33 reviews analyzed

“Families considering Regency House will find a facility praised for its compassionate nursing staff and high-quality physical therapy services. While many reviewers highlight a clean, home-like environment and good food, there are serious concerns regarding administrative transparency and occasional issues with staffing levels and noise.”

Quality Themes

Tap a score for details

Strengths

Compassionate and professional nursing staff
Excellent physical therapy and rehab services
Clean and well-maintained facility
High-quality, homemade-tasting food

Concerns

Administrative and financial transparency issues
Staffing shortages and neglect (mentioned by 2 reviewers)
Facility noise and lack of quiet for residents

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

47%response rate

Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details of the feedback. While they use some repetitive closing phrases, they actively attempt to engage with both positive and negative feedback.

Questions for Your Tour

1We've heard wonderful things about the quality of the food here; could you tell us more about how the meals are prepared and what a typical menu looks like?
2Since we value clear communication, what is the best way for our family to stay updated on our loved one's daily well-being and any changes in their care?
3With the focus on rehabilitation mentioned in some of your feedback, how does the physical therapy team work with residents to help them regain their independence?
4How does the facility manage noise levels during the evening hours to ensure residents can get a peaceful night's rest?
5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and ensuring immediate care?
6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“The Physical therapy Dept. had so many loving and caring people. The building was very clean and decorated for Fall. The Nursing Staff were very professional I have been in facilities were the food was almost inedible, however the food was very good and homemade tasting.”

Rehab patient · 2025★★★★★

“While some of the nurses and CNAs were very kind to my grandparents, I have a real problem with how financial and administrative issues are handled. Eddie railroaded my grandmother into making an advance payment for my grandfather, who was in Hospice care and would possibly pass soon.”

Long-term resident's family · 2025★☆☆☆☆

“The staff is very friendly and actually care about my moms health. The nurses are very thorough. I had a lot to learn as far as what is allowed at a LTC facility, but they have been patient with me. Also their rehab has helped mom a lot.”

Long-term resident's family · 2022★★★★★

Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.32hrs

43%

Registered nurses for medical care

Total Nursing

3.20hrs

78%

All nurses + aides combined

Staff Turnover

53%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

12.1%

2.5%

Tom green

0.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility28.0%

Worse than Avg

Here

28.0%

19.5%

18.4%

Tom green

16.9%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility22.1%

Mixed vs Avgs

Here

22.1%

19.4%

14.2%

Tom green

22.9%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility16.5%

Worse than Avg

Here

16.5%

15.4%

9.4%

Tom green

12.9%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

5.3%

3.2%

Tom green

2.6%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility1.8%

Better than Avg

Here

1.8%

4.9%

4.0%

Tom green

6.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.6%

Better than Avg

Here

97.6%

79.7%

88.0%

Tom green

97.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.5%

Mixed vs Avgs

Here

96.5%

81.8%

89.2%

Tom green

98.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.5%

Tom green

0.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

Near state avg (9.1)

7 complaint-triggered

Families have filed complaints that led to 7 deficiencies, signaling ongoing concerns about care quality. The facility shows recurring problems with medication management, infection control, and food safety across multiple surveys, with infection control violations appearing four times since 2022. While all deficiencies have correction dates, the pattern of repeated issues in critical care areas warrants careful consideration during any visit.

Jan 28, 2026Complaint1 finding

0698ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Sep 19, 2024Routine8 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908ModerateCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Mar 8, 2024Complaint1 finding

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 27, 2023Complaint5 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 26, 2022Routine2 findings

0761ModerateCorrected

Pharmacy Service Deficiencies

0910ModerateCorrected

Environmental Deficiencies

Ensure resident rooms meet each resident's needs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stratford Hospital District

Organization Type

for profit

Management Company

CARADAY REGENCY, LLC

Administrator

BRITNEY J PINKERTON

Chain Affiliation

Chain Name

Caraday Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 2.6/5 · Rank 4 of 9

Ownership & Management

Owners

Stratford Hospital District

Owner · Organization

100%

Choi, Maryann