Regency Gresham Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise dedicated and caring nursing and cna staff. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
This facility has a strong therapy team that many families credit with successful recoveries, but the administrative and communication issues are a recurring pain point. If you choose this facility, ensure you have a clear plan for daily family advocacy, as multiple reviewers noted that residents are often left waiting for assistance without active family oversight.
Google Reviews
Google Reviews
54 reviews on Google“Regency Gresham Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding administrative responsiveness, inconsistent care quality, and long wait times for call lights. Prospective families should be aware that experiences vary widely, often depending on the specific staff on duty and the level of family advocacy provided.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing and CNA staff
- Effective physical and occupational therapy programs
- Successful rehabilitation and recovery outcomes
- Warm and professional interactions with many individual caregivers
Concerns
- Excessive wait times for call lights and basic assistance (mentioned by 7 reviewers)
- Poor administrative communication and lack of follow-up (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior toward families (mentioned by 5 reviewers)
- Inconsistent food quality and temperature (mentioned by 4 reviewers)
- Loss or misplacement of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the dedication of your nursing and CNA staff; how do you ensure that level of care remains consistent during shift changes?
- 2What specific steps does the facility take to ensure call lights are answered promptly and residents receive timely assistance with basic needs?
- 3How does the administration handle communication with families to ensure we are always kept in the loop regarding any changes in our loved one's care?
- 4Could you tell us more about the dining experience, specifically regarding how you maintain food temperature and variety for the residents?
- 5What is the protocol for managing medications, and how do you ensure there are no errors in administration?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The most important thing to know about this facility is the nurses, CNA's, and other staff are top notch. They truly love and care about the residents and to me, this is the most important thing about a facility like this.”
“The staff at Regency has shown care, compassion, and empathy in 1000 little ways since dad w...”
“The nursing staff won't provide information and roll their eyes when asking simple questions about my step father. Absolutely the most unprofessional staff I've had the displeasure of dealing with.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 29 deficiencies across three surveys and families have filed complaints about staffing levels, food safety, and billing practices. The most recurring issues involve resident rights violations, daily care assistance problems, and safety hazards including fire safety and infection control. While all deficiencies have correction dates, problems persist across multiple surveys, suggesting ongoing challenges with maintaining consistent standards of care and facility operations.
Sep 19, 2025Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 1, 2024Routine6
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 1, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Apr 21, 2023Routine11
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 21, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Regency Gresham Nursing & Rehabilitation Center
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 27 (Best)
Ownership & Management
Owners
Stroud, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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