Regency at Jackson
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 123 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
Bottom 25% in MI · Below recommended RN staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $15,593 in fines
What this means for your family
While some rehab patients report positive experiences with therapy, the recurring, severe reports of neglect, poor hygiene, and unanswered call lights are major red flags. If you are considering this facility, we strongly recommend visiting unannounced, specifically checking the cleanliness of resident rooms and observing how quickly staff respond to call lights.
Google Reviews
Google Reviews
123 reviews on Google“Regency at Jackson (formerly Allegra) receives highly polarized feedback, with many families reporting significant concerns regarding chronic understaffing, neglect, and poor facility cleanliness. While some residents and families praise individual staff members for their kindness and dedication during short-term rehab stays, others describe a distressing environment where call lights go unanswered for long periods and basic hygiene needs are unmet. Families should be aware of the stark contrast between the positive experiences of some rehab patients and the severe neglect reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive individual nursing staff
- Effective physical and occupational therapy
- Friendly and welcoming atmosphere for some visitors
- Responsive to specific rehab goals
Concerns
- Chronic understaffing and long wait times for call lights (mentioned by 8 reviewers)
- Poor facility cleanliness and hygiene issues (mentioned by 7 reviewers)
- Inadequate patient care and neglect (mentioned by 6 reviewers)
- Poor communication and unprofessional administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident who presses their call light, especially during evening and weekend shifts?
- 2I noticed some concerns regarding facility hygiene; could you walk me through your daily cleaning schedule and how you ensure high-touch areas remain sanitary?
- 3How does your nursing team coordinate with families to ensure consistent communication, particularly regarding changes in a resident's health or medication management?
- 4Could you describe the daily activity calendar and how you tailor these programs to keep residents engaged, especially for those who may require more one-on-one attention?
- 5What specific protocols are in place to ensure that residents receive timely assistance with their daily needs, such as hygiene and dining, when the facility is at full capacity?
- 6I see that you have a dedicated rehab team; how do you integrate their physical and occupational therapy goals into the resident's overall daily care plan?
Personalized based on this facility's data
Key Review Excerpts
“If your loved one has memory issues this is not the place for them. They sent my mom out to a hospital with no coat, no shoes and urine soaked clothing.”
“The facility was chronically understaffed, resulting in inexcusable delays in basic care. Call lights were frequently ignored, leaving my grandmother waiting for hours for assistance.”
“The staff here is absolutely wonderful! The nurses and CENA's, were all very supportive, and went out of their way to make sure my needs were met.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing problems with families filing multiple complaints about safety hazards, inadequate nursing staff, and medication management issues. The 67 deficiencies across 12 surveys show persistent patterns in accident prevention, nursing staffing levels, and medication oversight that recur across multiple years. While the facility corrects issues when cited, the repeated violations in critical care areas suggest systemic challenges that families should carefully evaluate before choosing this facility.
Feb 27, 2026Complaint12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 13, 2026Complaint4
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 2, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 16, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 29, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Nov 21, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Regency at Jackson
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 78 of 84 (Worst)
Ownership & Management
Owners
Khan, Anis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Jackson Friendly Home
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Arbor North
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