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Nursing HomeMedicaid Investigative

Regency at Jackson

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

434 W North Street, Jackson, MI 4920282 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 123 Google reviews

5
4
3
2
1
Regency at Jackson Nursing Home in Jackson, MI — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (16 vs median 8.0)

Bottom 25% in MI · Below recommended RN staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $15,593 in fines

Source: Medicare data

What this means for your family

While some rehab patients report positive experiences with therapy, the recurring, severe reports of neglect, poor hygiene, and unanswered call lights are major red flags. If you are considering this facility, we strongly recommend visiting unannounced, specifically checking the cleanliness of resident rooms and observing how quickly staff respond to call lights.

Google Reviews

Google Reviews

123 reviews on Google
Regency at Jackson (formerly Allegra) receives highly polarized feedback, with many families reporting significant concerns regarding chronic understaffing, neglect, and poor facility cleanliness. While some residents and families praise individual staff members for their kindness and dedication during short-term rehab stays, others describe a distressing environment where call lights go unanswered for long periods and basic hygiene needs are unmet. Families should be aware of the stark contrast between the positive experiences of some rehab patients and the severe neglect reported by others.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean2.0ActivitiesN/AMeds2.0Memory1.0Comms3.0Value2.0

Strengths

  • Warm, attentive individual nursing staff
  • Effective physical and occupational therapy
  • Friendly and welcoming atmosphere for some visitors
  • Responsive to specific rehab goals

Concerns

  • Chronic understaffing and long wait times for call lights (mentioned by 8 reviewers)
  • Poor facility cleanliness and hygiene issues (mentioned by 7 reviewers)
  • Inadequate patient care and neglect (mentioned by 6 reviewers)
  • Poor communication and unprofessional administration (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(5)'19(2)'21(25)'23(19)'25(13)'26(8)

Distribution · 127 analyzed

5
75
4
12
3
5
2
1
1
34

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what is the average response time for a resident who presses their call light, especially during evening and weekend shifts?
  • 2I noticed some concerns regarding facility hygiene; could you walk me through your daily cleaning schedule and how you ensure high-touch areas remain sanitary?
  • 3How does your nursing team coordinate with families to ensure consistent communication, particularly regarding changes in a resident's health or medication management?
  • 4Could you describe the daily activity calendar and how you tailor these programs to keep residents engaged, especially for those who may require more one-on-one attention?
  • 5What specific protocols are in place to ensure that residents receive timely assistance with their daily needs, such as hygiene and dining, when the facility is at full capacity?
  • 6I see that you have a dedicated rehab team; how do you integrate their physical and occupational therapy goals into the resident's overall daily care plan?

Personalized based on this facility's data


Key Review Excerpts

If your loved one has memory issues this is not the place for them. They sent my mom out to a hospital with no coat, no shoes and urine soaked clothing.

Memory care family member · 2023☆☆☆☆

The facility was chronically understaffed, resulting in inexcusable delays in basic care. Call lights were frequently ignored, leaving my grandmother waiting for hours for assistance.

Long-term resident's family · 2024☆☆☆☆

The staff here is absolutely wonderful! The nurses and CENA's, were all very supportive, and went out of their way to make sure my needs were met.

Rehab patient · 2020☆☆☆☆
Source: 123 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

14

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
MI
19.5%
Jackson
24.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Mixed vs Avgs
Here
5.0%
US
12.1%
MI
4.2%
Jackson
18.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.3%
MI
13.1%
Jackson
17.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
14.4%
MI
11.2%
Jackson
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
MI
95.2%
Jackson
90.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
95.5%
MI
95.0%
Jackson
93.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.9%
Better than Avg
Here
85.9%
US
81.8%
MI
83.0%
Jackson
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MI
1.2%
Jackson
1.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.6%
Mixed vs Avgs
Here
79.6%
US
79.8%
MI
79.5%
Jackson
79.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

25deficiencies
1penalties
Well above state avg (9.8)
29 complaint-triggered
$15,593 in fines

This facility has ongoing problems with families filing multiple complaints about safety hazards, inadequate nursing staff, and medication management issues. The 67 deficiencies across 12 surveys show persistent patterns in accident prevention, nursing staffing levels, and medication oversight that recur across multiple years. While the facility corrects issues when cited, the repeated violations in critical care areas suggest systemic challenges that families should carefully evaluate before choosing this facility.

Feb 27, 2026Complaint
12
0812Immediate jeopardy · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jan 13, 2026Complaint
4
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 18, 2025Complaint
1
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 2, 2025Complaint
3
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Apr 16, 2025Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jan 29, 2025Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Nov 21, 2023

$15,593

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency at Jackson

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 78 of 84 (Worst)

Ownership & Management

Owners

Khan, Anis

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Khan, AnisManaging Control - Governing BodyQazi, MohammadManaging Control - Governing BodyCiena Healthcare Management INCManagerKhan, AnisManagerQazi, MohammadManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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