Jackson County Medical Care Facility
Strong Medicare quality ratings; families often praise skilled and encouraging physical and occupational therapy. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
The facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for rehabilitation. However, families must be proactive; label all personal belongings clearly to prevent loss, and ensure you have a direct point of contact for discharge planning to avoid the communication gaps noted by other families.
Google Reviews
Google Reviews
30 reviews on Google“Jackson County Medical Care Facility receives high praise for its rehabilitation services, with many families highlighting the skilled and encouraging therapy teams. However, there is a recurring pattern of complaints regarding the loss of personal belongings and significant difficulties with administrative communication and discharge planning. While many families report excellent clinical care, others have experienced frustration with staff responsiveness and facility oversight.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and encouraging physical and occupational therapy
- Attentive and professional nursing/CNA staff
- Clean and well-maintained environment
- Personable and caring approach to patient interaction
Concerns
- Personal belongings and clothing frequently go missing (mentioned by 4 reviewers)
- Poor administrative communication and difficulty reaching staff (mentioned by 3 reviewers)
- Inadequate discharge planning and follow-up on services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong focus on physical and occupational therapy, how are these programs integrated into a resident's daily routine to ensure they stay active?
- 2We understand that keeping track of personal belongings can be a challenge in a large facility; what specific systems or labeling protocols do you have in place to help ensure residents' clothing and personal items stay with them?
- 3With the facility managing 194 residents, what is the best way for families to stay in regular contact with staff, and how do you ensure that administrative updates are communicated clearly and promptly?
- 4Since you have a 5-star staffing rating, how do you foster that personable and caring interaction style that your team is known for, especially when residents are transitioning into the facility?
- 5Regarding the recent health inspection findings, what steps has the facility taken to address those specific areas and improve your processes moving forward?
- 6How does your team handle discharge planning and the coordination of follow-up services to ensure that residents have a smooth transition when their care needs change?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists were knowledgeable, kind and good at motivating me to reach my goals.”
“The nurses, CNAs, RTs and others are personable and professional. The administrators are more than willing to help address all your loved one's special needs.”
“This facility is neglectful. Please be an advocate for your family members ! My grandmother was released from rehab with a broken hip and a discharge plan to receive physical therapy,home nurse etc. 3 weeks post release from facility & has not received any services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with one complaint-triggered investigation involving resident abuse/neglect, indicating families have filed reports with authorities. The facility has persistent issues across multiple surveys in fire safety systems, resident care planning, and infection control. While the facility corrects identified problems, the same issues with smoke barriers, emergency preparedness, and care planning recur repeatedly across surveys from 2022 to 2025.
Jan 15, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 27, 2025Routine26
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 7, 2023Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 9, 2022Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Dec 7, 2023
$68,744
Ownership & Operations
Who Operates This Facility
Jackson County Medical Care Facility
government
Ownership & Management
Owners
Jackson County Medical Care Facility
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit jacksonmcf.com
Medicare data downloads
Original nursing home datasets
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