Regency at Augusta
Families consistently rate this highly — reviewers highlight beautiful and modern community design. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
The facility offers a stunning, high-end environment with a staff that is frequently described as loving and professional. However, because one reviewer reported significant issues with resident isolation in memory care, you should specifically ask how the facility monitors resident engagement and prevents isolation during shift changes.
Google Reviews
Google Reviews
31 reviews on Google“Regency at Augusta is widely praised for its beautiful, modern, and clean facility and its compassionate, professional staff. However, one highly critical review warns of serious concerns regarding resident isolation and inadequate supervision in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and modern community design
- Compassionate and dedicated staff
- High-quality amenities and dining
- Strong leadership and management
Concerns
- Resident isolation and lack of supervision in memory care
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community through their responses to feedback; how does that leadership style translate to the day-to-day care of the residents?
- 2The modern design of the community is beautiful; how do you use the common spaces to encourage residents to socialize and prevent anyone from feeling isolated?
- 3For residents in the memory care wing, what specific supervision protocols are in place to ensure they are safe and engaged throughout the day?
- 4We've heard great things about the dining experience here; could you tell us more about how the meal programs are structured and how much input residents have in the menu?
- 5In the event of a medical emergency during the night, what is the specific process for contacting physicians and coordinating urgent care?
- 6What kind of daily activities or outings are available to help residents stay active and connected to the local Augusta community?
Personalized based on this facility's data
Key Review Excerpts
“Everything about the Regency has been amazing! Their loving commitment to residents, their clean and beautiful community, their communications and the reliability are outstanding.”
“My dad is in assisted living and my mom resides in the memory care community. My dad and I love everything about Regency – beautiful décor, caring and attentive staff, nutritious and delicious food, and a wide variety of fun activities.”
“One member was in memory care only to be left on her own not able to do for herself and isolated in her room unless they knew we were coming.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Feb 18, 2026Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: February 18, 2026, from 9:30 a.m. until 4:15 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 79 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Observations by licensing inspector: The Licensing Inspector toured the community and observed the residents during activities and meals. The Licensing Inspector reviewed the following at the time of inspection: sample of resident and employee records, medication administration, fire drills, emergency drills, pharmacy review, menus, activity calendars, verified appropriate amount of liability insurance, and dietician report. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem-solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angie Via, Licensing Inspector at (540) 682-1739 or by email at angela.via@dss.virginia.gov
Based on staff record review and staff interview, the facility failed to ensure staff completed first aid (FA) certification within 60 days of hire. Evidence: 1. Staff 3, hire date 06/17/2025, had not completed FA training as of date of inspection on 02/18/2026, which was not within 60 days of hire. 2. During an interview with LI on 02/18/2026, staff 5 confirmed FA training for staff 1 did not occur within 60 days of employment.
Based on resident record review and staff interviews, the facility failed to obtain a physical examination, including a tuberculosis risk assessment, by an independent physician within 30 days preceding admission. Evidence: 1. The admission date for resident 3 was 12/06/2025. The date of the face-to-face physical examination for resident 3 was 07/08/2025, which was more than 30 days preceding admission. 2. The admission date for resident 3 was 12/06/2025. The risk assessment documenting the absence of tuberculosis for resident 3 was dated 12/11/2025, which was after admission. 3. Staff 4 and 5 acknowledged that the physical examination report and tuberculosis risk assessment for resident 3 were not completed within the required 30 days preceding admission.
Based on resident record review and staff interviews, the facility failed to ensure the comprehensive individualized service plan ( ISP
Based on observation and staff interviews, the facility failed to ensure a complete first aid kit was on hand at the facility and contained items with expiration dates that had not already passed. Evidence: 1. The facility first aid kit was inventoried by LI on 02/18/2026. The first aid kit contained Purell hand sanitizer which expired 06/2023, dermal wound cleanser which expired 03/2025, and triple antibiotic ointment which expired 08/2025. 2. During an interview with the LI on 02/18/2026, staff 4 confirmed the Purell hand sanitizer, dermal wound cleanser, and triple antibiotic ointment were all expired.
Oct 21, 2025Routine
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 10/14/2025 regarding allegations in the area(s) of: Resident care and related services Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/21/2025 from 9:30 a.m. until 10:41 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 72 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 3 Observations by licensing inspector: Licensing inspector reviewed resident record, interviewed resident and staff, viewed surveillance footage, and toured facility, specifically memory support. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-reported incident but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Via, Licensing Inspector at (540) 682-1739 or by email at Angela.Via@dss.virginia.gov
Based on resident record review and staff interviews, the facility failed to assume general responsibility for the health, safety, and well-being of the resident. Evidence: 1. The regional licensing office received a self-reported incident on 10/14/2025 indicating that on 10/14/2025 at 2:00 p.m. resident 1 was found outside of memory care. The self-report indicated that resident 1 was unaccounted for approximately 1 minute. 2. Staff 1 showed licensing inspector (LI) video footage of resident 1 leaving the memory care, walking down the hall, and going outside through an exit door leading to the back of the building. Time stamp on footage confirms that resident 1 was unaccounted for approximately 1 minute. Video footage shows staff member seeing resident 1 outside and redirecting him back. 3. Staff 1 showed LI button at nurses? station that allows for outside doors to be unlocked. When button is activated, door leading to outside and door leading to other parts of the community are unlocked simultaneously. On 10/14/2025, button was pushed for a family member to exit memory support to outside of building. At that time, resident 1 had walked out of the memory care door that leads to rest of the community, which was unlocked as well. 4. Staff 1 confirmed that on 10/14/2025 resident 1 was out of sight of staff and outside of memory care and the building for about 1 minute. 5. Documentation from physician on resident 1 indicated that he requires a safe, secure environment due to cognitive decline and being unable to recognize danger.
Sep 5, 2025RoutineCleanReport
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 9/1/2025 regarding allegations in the area(s) of: Resident Care and Related Services Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/5/2025 12:45 p.m. - 3:00 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 74 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: The licensing inspector reviewed resident records, incident reports, staff communication, and staff schedules. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jessica Gale, Licensing Inspector at 540-571-0358 or by email at Jessica.Gale@dss.virginia.gov
Aug 29, 2025RoutineCleanReport
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 8/15/2025 regarding allegations in the area(s) of: Resident Care and Related Services Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/29/2025 11:05 a.m. - 12:13 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 71 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: The licensing inspector toured the resident apartment and reviewed medication records, the medication management plan, and incident reports. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jessica Gale, Licensing Inspector at 540-571-0358 or by email at Jessica.Gale@dss.virginia.gov
Jul 2, 2025RoutineCleanReport
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 6/29/2025 regarding allegations in the area(s) of: Resident Care and Related Services Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 73 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: The licensing inspector observed residents in their rooms and in common areas. The licensing inspector reviewed video footage, incident reports, and staff communication. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jessica Gale, Licensing Inspector at 540-571-0358 or by email at Jessica.Gale@dss.virginia.gov
May 21, 2025Routine
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 2/15/2025 regarding allegations in the area(s) of: Protection of Adults and Reporting Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/21/2025 9:00 a.m. - 10:30 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 70 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Licensing Inspector reviewed incident reports and staff training. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-reported incident but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jessica Gale, Licensing Inspector at (540) 571-0358 or by email at Jessica.Gale@dss.virginia.gov
Based on record review and staff interview, the facility failed to ensure residents were free from physical abuse and forced isolation. Evidence: 1. An incident report was received by the Regional Licensing office on 2/15/2025 stating resident 1 was Covid positive and being encouraged to stay in their room. The incident report stated resident 1 told staff 3 that a care aide had pushed them on the floor and banged their head on the wall, staff 3 observed resident 1 to have three skin tears. Following notification to administration, when staff 3 returned to the unit, staff 3 observed staff 2 pushing resident 1 back into their room. 2. According to Adult Protective Services (APS) report dated 3/26/2025, it was noted that staff 2 grabbed resident 1?s wrist and used their body weight from behind to shove resident 1 back into their bedroom. Staff 2 also grabbed resident 1 by the waistband and swung them by their pants into the wall before getting resident 1 to walk back into their bedroom. 3. APS concluded that there was a preponderance of evidence to support the allegation of physical abuse of resident 1 by staff 2.
May 21, 2025Routine
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 1/22/2025 regarding allegations in the area(s) of: Protection of Adults and Reporting Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/21/2025 10:30 a.m. - 11:40 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 70 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 3 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Licensing Inspector reviewed incident reports and staff training. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-reported incident but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jessica Gale, Licensing Inspector at (540) 571-0358 or by email at Jessica.Gale@dss.virginia.gov
Based on record review and APS reports, the facility failed to ensure that the care and services specified in the individualized service plan ( ISP
Based on record review and staff interview, the facility failed to ensure residents were free from physical abuse. Evidence: 1. An incident report was received by the Regional Licensing office on 1/22/2025 stating that staff 2 reported hearing staff 3 (hired 7/28/2025), 4 (hired 11/9/2020), and 5 (hired 10/8/2024) yelling at resident 1 (admitted 3/1/2021) asking resident 1 to stop hitting them and that they were going to call the cops if resident 1 didn?t stop hitting them. 2. During an interview with staff 1, when asked to describe the incident, staff 1 stated that staff 3, 4, and 5, were trying to change resident 1?s clothing and provide incontinence care but the resident refused care, staff 3 was able to get resident 1 into their room but while in the room resident 1 became aggressive and grabbed staff 3. Staff 4 and 5 grabbed both of resident 1?s arms to free staff 3?s arm from the resident. Staff 3 and 4 continued to hold resident 1 down with their arms while staff 3 provided incontinence care and changing of clothes. 2. According to Adult Protective Services (APS) report dated 1/27/2025 it was noted that there was a preponderance of evidence to substantiate the allegation of physical abuse of resident 1 by staff 3, 4, and 5.
May 20, 2025RoutineCleanReport
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 3/3/2025 regarding allegations in the area(s) of: Resident Care and Related Services Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 70 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Licensing Inspector observed memory care resident areas and reviewed incident reports. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jessica Gale, Licensing Inspector at 540-571-0358 or by email at Jessica.Gale@dss.virginia.gov
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