Shenandoah Nursing Home
Strong Medicare quality ratings; families often praise highly attentive and compassionate nursing staff. Still worth an in-person visit.
based on 45 Google reviews
Watch Shenandoah Nursing Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly recommended for its excellent rehabilitation therapy and professional nursing staff. However, families of residents with dementia should maintain proactive communication with the administration, as some reviewers have noted inconsistencies in care for this specific population.
Google Reviews
Google Reviews
45 reviews on Google“Shenandoah Nursing Home is highly regarded by many families for its compassionate nursing staff, effective rehabilitation services, and clean, well-maintained environment. While the vast majority of reviews are glowing, a small number of families have raised serious concerns regarding communication, lost personal items, and inconsistent care for residents with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate nursing staff
- Effective and professional rehabilitation therapy
- Clean and well-maintained facility
- Helpful and supportive administrative team
Concerns
- Missing personal belongings (mentioned by 2 reviewers)
- Inconsistent care or communication regarding dementia patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the administration engages with the community through your review responses; how do you typically communicate important updates or changes in care to family members?
- 2We are looking for a very consistent routine for our loved one; what specific strategies do you use to ensure personalized care and clear communication for residents with dementia?
- 3With the facility being so well-maintained and clean, what kind of daily activities or social programs do you have planned to keep residents engaged and active?
- 4Since we noticed the nursing staff is highly praised for being compassionate, how do you support your team in maintaining that high level of attentive care during busy shifts?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with physicians?
- 6What systems do you have in place to help residents keep track of their personal belongings and ensure nothing gets misplaced during transitions in care?
Personalized based on this facility's data
Key Review Excerpts
“All staff; administrators, PA, nurses, therapists, CNAs, aides, and housekeeping were extremely professional, kind, compassionate, and very caring. My care was wonderful and I was treated with the utmost dignity and respect by all.”
“She literally was available for all my questions and there was a lot. She held my hand and even calmed my nerves because it is so much paperwork needed. She never let me feel that I was bugging her at all.”
“The therapy department worked with me so gently at first and once I started to heal pushed me to try my hardest. I really wanted to go home and that's exactly what I got to do!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shenandoah Nursing Home has persistent issues with care planning and assessments, appearing in all three surveys from 2019 to 2024, indicating ongoing challenges in developing timely, complete resident care plans. The facility also shows recurring problems with quality of care and nutrition services. While all deficiencies were reportedly corrected, the repeated care planning violations suggest systemic concerns that families should discuss during visits.
May 30, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 10, 2022Routine2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Apr 10, 2019Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Shenandoah Nursing Home
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 12 of 125 (Best)
Ownership & Management
Owners
Shg Autumn, LLC
Owner · Organization
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Care Corner Senior Care
< 1 miAssisted Living · Fishersville, VA
Augusta Medical Ctr Skilled CA
1.1 miNursing Home · Fishersville, VA
Regency at Augusta
1.4 miAssisted Living · Fishersville, VA
English Meadows Fishersville Campus
1.4 miAssisted Living · Fishersville, VA
Augusta Nursing & Rehab Center
1.4 miNursing Home · Fishersville, VA
Birch Gardens
1.6 miAssisted Living · Staunton, VA