Reformed Presbyterian Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Above-median deficiencies (16 vs median 8.0)
Above average in PA · Meets national RN staffing standard · $7,446 in fines · Abuse citation
What this means for your family
While some families report success with the facility's rehab therapy team, the recent influx of negative reviews regarding staff conduct and facility cleanliness is concerning. We strongly recommend that you conduct an unannounced tour and observe the interaction between staff and residents in the hallways before making a decision.
Google Reviews
Google Reviews
21 reviews on Google“Reformed Presbyterian Home receives highly polarized feedback, with some families praising specific staff members for their dedication while others report severe concerns regarding neglect, staff rudeness, and poor facility conditions. Multiple reviewers have expressed alarm over the quality of care, citing issues with hygiene, staff responsiveness, and the mixing of short-term rehab patients with long-term residents. Families considering this facility should be aware of the significant inconsistency in reported experiences.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Effective physical and occupational therapy
- Responsive social work communication
Concerns
- Rude or dismissive staff behavior (mentioned by 6 reviewers)
- Poor facility cleanliness and odors (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Inadequate food quality and service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific steps are currently being taken to ensure the environment remains clean and odor-free for residents?
- 2I noticed the staffing rating is very strong; how do you translate that high staffing level into consistent, personalized attention for residents who may need assistance throughout the day?
- 3Some families have expressed concerns regarding staff communication; what is your process for ensuring that family members receive timely and professional updates about their loved one?
- 4Could you walk me through the current dining program and how you ensure that meals are both nutritious and enjoyable for residents?
- 5How does your team handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may not be on-site?
- 6What variety of activities or social events are available to keep residents engaged and connected with one another on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“My father had a wonderful experience at Reformed Presbyterian home. His therapists were amazing. The nursing staff was very attentive and caring.”
“My experience has been great for my aunt in rehab , Gerald the nurse Shantell the nurse and Joe the occupational therapist are all very professional and seem to go above and beyond.”
“Unfortunately, my aunt has been to many similar facilities and this by far has been the worse. The staff were some of the rudest I have ever encountered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, triggering inspections that revealed serious ongoing concerns with pressure ulcer care, accident prevention, and protection from abuse and neglect. While most issues show correction dates, two recent deficiencies from January 2026 remain uncorrected, including problems with pressure ulcer care and hospice services coordination, suggesting persistent quality challenges that families should carefully evaluate before considering placement.
Mar 18, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 22, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Reformed Presbyterian Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit rphome.org
Medicare data downloads
Original nursing home datasets
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