Ramseur Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (52%)
Below average in NC · Critically understaffed (RN) · $117,925 in fines · Very few deficiencies
What this means for your family
Recent reviews suggest a positive shift under new management, with many families praising the current cleanliness and staff engagement. However, given the history of serious concerns regarding fall monitoring and pressure ulcer prevention, we strongly recommend that you conduct a thorough tour and ask specifically about their current protocols for patient turning schedules and fall-risk supervision.
Google Reviews
Google Reviews
57 reviews analyzed“Ramseur Rehabilitation and Healthcare Center receives highly polarized feedback, with a significant divide between recent positive experiences and severe historical complaints. Families praising the facility highlight a clean environment, friendly staff, and effective rehabilitation services, while critics report alarming instances of neglect, including pressure ulcers, dehydration, and poor communication regarding medical status. The facility has undergone management changes, which many recent reviewers credit for a noticeable improvement in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging and friendly nursing staff
- Effective rehabilitation therapy department
- Appetizing and varied food options
Concerns
- Neglect leading to bedsores and poor hygiene (mentioned by 4 reviewers)
- Inadequate monitoring of fall-risk patients (mentioned by 3 reviewers)
- Staff responsiveness and call button delays (mentioned by 4 reviewers)
- Poor communication regarding medical status and transitions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience here?
- 2Given the importance of skin integrity and hygiene, what specific protocols do you have in place to ensure consistent monitoring and preventative care for residents?
- 3Could you walk me through your process for responding to call lights and how you ensure residents get timely assistance when they need it?
- 4Since fall prevention is a priority for us, what specific measures or technology do you use to monitor residents who are at a higher risk of falling?
- 5How do you keep families updated on changes in a loved one's medical status or care plan to ensure we are always in the loop?
- 6I've heard great things about your rehabilitation department; how are those therapy sessions integrated into the resident's daily schedule and social life?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very clean; staff care about the residents and work very hard to take care of them. The are very engaging with the family and the residents. The food for the residents tastes great!”
“The staff at Universal has been phenomenal in helping her adjust to her new home. Her nurses (especially Michelle) and CNAs are amazing. Everyday I come to see her she is smiling, talking, up and dressed, and clean.”
“My father was there for about 3-4 weeks for rehab. He developed bedsores, which says to me that he was not moved very much. They didn’t attempt to make him eat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to serious deficiencies including resident abuse and neglect protection failures, which the facility has reportedly corrected. The most recurring issues involve resident assessment and care planning problems, accident prevention and safety concerns, and nursing staffing oversight. While most deficiencies show correction plans in place, the pattern of complaints about fundamental resident protection warrants careful consideration during any visit.
Aug 1, 2025Routine2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 17, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
May 17, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 16, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 23, 2023Routine17
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Federal Penalties
Fine
Aug 1, 2025
$11,700
Fine
May 17, 2024
$90,956
Ownership & Operations
Who Operates This Facility
Ramseur Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Yad Healthcare
13 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 12
Ownership & Management
Owners
Ramseur Holdings I LLC
Owner · Organization
West Nc Holdings LLC
Owner (parent company) · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit ramseurrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.