Rachelle's Home III

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation regarding residents eloping from the facility. The investigation found no preponderance of evidence to prove the alleged violation occurred, resulting in the allegation being deemed unsubstantiated. No deficiencies were cited during this visit per California Code of Regulations.

The facility underwent an unannounced annual visit on January 21, 2026. The inspection noted that the facility was clean, odorless, and well-maintained, with adequate supplies and safety equipment present. No deficiencies were cited during this review.

The visit was a follow-up Case Management inspection to review deficiencies from an Annual Inspection conducted on 1/16/2025. The report explicitly states that the deficiencies cited on 1/16/2025 regarding resident rooms and bathroom mats were cleared during this visit. No new deficiencies were cited during the current inspection.

The annual inspection identified two critical deficiencies related to resident safety and care planning. Specifically, the facility failed to maintain slip-resistant mats in resident bathrooms and was found to house nonambulatory residents in rooms designated only for ambulatory residents. Immediate corrective action is required for both issues.

This report details a complaint investigation regarding a leak outside the facility's kitchen area. The allegation was found to be unsubstantiated, as the investigator could not find a preponderance of evidence to prove the violation occurred. However, the investigator requested an Action Plan from the facility regarding the ongoing leak issue.

The pre-licensing inspection noted several areas needing attention, including missing non-skid pads in bathrooms, an unlocked knives cabinet, damaged window screens, and the absence of hallway night lights. The administrator acknowledged these issues and stated plans to correct all cited deficiencies.

The facility underwent a Community Care Licensing Division (CCLD) evaluation report. The visit was conducted via telephone call with the CAB analyst, confirming the understanding of Title 22 requirements by the administrator and owner. No specific deficiencies were cited in the provided report content.