Nursing HomeMedicaid Top Rated

Pacific Coast Manor

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1935 Wharf Road, Capitola, CA 95010|99 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 41 Google reviews

(831) 476-0770 Directions Website

Street View

Watch Pacific Coast Manor

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is an excellent choice for rehabilitation due to its highly-rated physical and occupational therapy teams. However, if your loved one requires a very quiet environment or has strict dietary preferences, you should specifically ask about their protocols for nighttime noise and meal variety.

Google Reviews

41 reviews on Google

“Families seeking rehabilitation or long-term care will find a highly compassionate nursing and therapy team that excels in post-surgical recovery and personalized attention. However, some residents have reported significant issues with nighttime disturbances, food quality, and perceived lack of management availability.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Kind and professional rehabilitation team
Dog-friendly visiting policies

Concerns

Poor food quality and limited dietary variety (mentioned by 3 reviewers)
Disruptive nighttime environment and frequent awakenings (mentioned by 2 reviewers)
Inadequate physical therapy engagement for some patients (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 43 analyzed

How They Respond to Reviews

23%response rate

Generic

The owner uses highly repetitive, template-based responses that frequently repeat the phrase 'We appreciate your kind words, and we will share them with our staff!' Most responses fail to acknowledge the specific details or sentiments shared in the reviews.

Questions for Your Tour

1We noticed how much the staff is appreciated for being so compassionate; how do you ensure that level of attentive care remains consistent during the night shifts?
2With your high CMS health inspection rating, what specific protocols do you have in place to manage medical emergencies or sudden changes in a resident's condition?
3Could you tell us more about the daily activity calendar and how you work to keep residents engaged with interesting events throughout the week?
4We'd love to hear about the dining experience, specifically how the menu variety is managed and if there are options for residents with specific dietary preferences.
5How does the rehabilitation team coordinate with the nursing staff to ensure residents are getting consistent and personalized physical therapy?
6We love that you are dog-friendly! Are there specific guidelines for bringing pets to visit so that the environment remains comfortable for all residents?

Personalized based on this facility's data

Key Review Excerpts

“The nursing team was attentive and always on top of things. Anytime we had questions or concerns, they communicated clearly and made us feel heard.”

Family member of a resident · 2026★★★★★

“Each meal was carefully prepared for me since I have Kidney Failure as well. I spent exactly 1 month there and feel better and able to function on my own”

Rehab patient · 2026★★★★★

“The CNA and Nurses have been very nice. They listen to your concerns. OT/PT has been great. I feel like the therapy has helped me really strengthen my hip and knee.”

Rehab patient · 2024★★★★☆

Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.19hrs

Registered nurses for medical care

Total Nursing

4.39hrs

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

56%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.6%

Worse than Avg

Here

28.6%

19.4%

10.7%

Santa cruz

18.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility4.0%

Mixed vs Avgs

Here

4.0%

12.1%

7.0%

Santa cruz

2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility18.4%

Worse than Avg

Here

18.4%

15.3%

10.5%

Santa cruz

12.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.5%

Mixed vs Avgs

Here

12.5%

19.5%

13.7%

Santa cruz

12.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.6%

Santa cruz

99.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility9.0%

Better than Avg

Here

9.0%

14.4%

10.4%

Santa cruz

12.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

93.2%

Santa cruz

98.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.9%

Better than Avg

Here

99.9%

81.8%

94.2%

Santa cruz

99.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.5%

Santa cruz

0.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (15.4)

6 complaint-triggered

Pacific Coast Manor has 43 federal deficiencies across recent surveys, with families filing 8 complaints that triggered investigations. The most recurring issues involve medication management, safety systems, and care planning. While all violations have been corrected according to state records, the pattern of complaints about resident protection and care quality, combined with repeated problems in pharmacy services and facility safety, suggests families should carefully evaluate current conditions during a visit.

Apr 2, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 20, 2025Routine5 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Aug 2, 2024Complaint1 finding

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Aug 1, 2024Complaint1 finding

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

May 9, 2024Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 13, 2023Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pacific Coast Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Covenant Care

Chain Size

15 facilities nationwide

Chain avg rating: 2.8/5 · Rank 1 of 24 (Best)

Ownership & Management

Owners

Covenant Care California, LLC

Owner · Organization

100%

Centre Capital Investors V, Lp