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Nursing HomeMedicaid Investigative

Quincy Healthcare & Sr Living

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1440 North 10th Street, Quincy, IL 6230189 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.1/5

based on 17 Google reviews

5
4
3
2
1
Quincy Healthcare & Sr Living Nursing Home in Quincy, IL — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 11.0)

Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · Worst in POINTE MANAGEMENT chain · $35,848 in fines

Source: Medicare data

What this means for your family

While some families have had positive experiences with hospice and activity programs, there is a recurring pattern of complaints regarding cleanliness and the delivery of rehabilitation services. We strongly recommend verifying in writing that the specific therapy services your loved one requires are currently available and staffed before admission.

Google Reviews

Google Reviews

17 reviews on Google
Quincy Healthcare & Senior Living receives deeply polarized feedback, with families reporting starkly different experiences regarding cleanliness and the availability of promised rehabilitation services. While some families praise the attentive staff and compassionate hospice care, multiple others express significant distress over facility hygiene, poor communication, and a lack of promised physical therapy.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean2.0Activities8.0Meds1.0Memory2.0Comms2.0ValueN/A

Strengths

  • Compassionate hospice care
  • Friendly and attentive nursing staff
  • Active engagement in daily activities

Concerns

  • Facility cleanliness and persistent unpleasant odors (mentioned by 4 reviewers)
  • Lack of promised rehabilitation or physical therapy services (mentioned by 3 reviewers)
  • Poor communication and failure to return family calls (mentioned by 2 reviewers)
  • Slow response times to call lights and basic needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)1.02.5'21(2)1.01.7'23(6)1.03.3'25(3)1.0'26(1)

Distribution · 17 analyzed

5
3
4
2
3
0
2
0
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some feedback regarding the facility's environment; what is your current protocol for maintaining cleanliness and managing odors throughout the day?
  • 2Since rehabilitation and physical therapy are important to our family, could you walk us through how you schedule these services and ensure residents receive the therapy they are prescribed?
  • 3What is your standard process for keeping families updated on their loved one's health, and how do you ensure that phone calls or concerns are addressed promptly?
  • 4We see that you have a strong reputation for hospice care and daily activities; could you tell us more about the specific programs you offer to keep residents engaged and active?
  • 5Given the current staffing levels, what is your system for monitoring call lights to ensure that residents receive assistance with their basic needs in a timely manner?
  • 6How do you manage medication administration to ensure accuracy and safety for residents, especially those requiring complex care?

Personalized based on this facility's data


Key Review Excerpts

She loves the activities. She is almost never in her room during the day.

Long-term resident's family · 2023★★★★★

She had great care, the staff was very friendly, caring and helpful. The place was very clean and I witnessed the staff cleaning every day.

Hospice family member · 2025★★★★★

She is left sitting in a wheel chair all day and no one answers the call light to help her with her basic needs (restroom or putting her to bed).

Rehab patient's family · 2023☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
12.1%
IL
52.5%
Adams
9.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
15.3%
IL
15.9%
Adams
18.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
14.4%
IL
14.2%
Adams
17.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.5%
IL
21.8%
Adams
18.1%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
1.6%
IL
1.6%
Adams
2.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.7%
Better than Avg
Here
18.7%
US
19.4%
IL
21.1%
Adams
24.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility64.4%
Mixed vs Avgs
Here
64.4%
US
79.8%
IL
63.1%
Adams
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.0%
Mixed vs Avgs
Here
74.0%
US
81.8%
IL
69.0%
Adams
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IL
2.4%
Adams
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
5penalties
Near state avg (12.0)
14 complaint-triggered
$35,848 in fines

This facility shows concerning patterns with families filing multiple complaints about nursing staff adequacy, resident rights, and safety supervision. The most recurring issues involve nursing staff shortages, medication management problems, and safety hazards. While all cited deficiencies have correction plans, the facility has accumulated 41 deficiencies across recent surveys, including several complaint-driven investigations, suggesting ongoing care quality challenges that warrant careful evaluation during any visit.

Jul 9, 2025Routine
8
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0585Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Apr 26, 2025Complaint
5
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 29, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 28, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 28, 2024Routine
15
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0847Minimal · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Jun 5, 2024Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Jul 9, 2025

$26,078

Fine

Nov 2, 2023

$11,180

Payment Denial

Nov 2, 2023

65-day denial

Fine

Jul 25, 2023

$24,668

Payment Denial

Jul 25, 2023

23-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quincy Healthcare & Sr Living

Organization Type

for profit

Chain Affiliation

Chain Name

Pointe Management

Chain Size

12 facilities nationwide

Chain avg rating: 1.3/5 · Rank 5 of 12 (Worst)

Ownership & Management

Owners

Lincoln Hcg LLC

Owner · Organization

20%

S&c Holdings Illinois LLC

Owner · Organization

30%

Stonewall Hcg LLC

Owner · Organization

20%

Chankin, Kevin

Owner

7%

Mermelstein, Michael

Owner

20%

Key personnel

Boeding, DanielleW-2 Managing EmployeePointe Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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