Quincy Healthcare & Sr Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · Worst in POINTE MANAGEMENT chain · $35,848 in fines
What this means for your family
While some families have had positive experiences with hospice and activity programs, there is a recurring pattern of complaints regarding cleanliness and the delivery of rehabilitation services. We strongly recommend verifying in writing that the specific therapy services your loved one requires are currently available and staffed before admission.
Google Reviews
Google Reviews
17 reviews on Google“Quincy Healthcare & Senior Living receives deeply polarized feedback, with families reporting starkly different experiences regarding cleanliness and the availability of promised rehabilitation services. While some families praise the attentive staff and compassionate hospice care, multiple others express significant distress over facility hygiene, poor communication, and a lack of promised physical therapy.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice care
- Friendly and attentive nursing staff
- Active engagement in daily activities
Concerns
- Facility cleanliness and persistent unpleasant odors (mentioned by 4 reviewers)
- Lack of promised rehabilitation or physical therapy services (mentioned by 3 reviewers)
- Poor communication and failure to return family calls (mentioned by 2 reviewers)
- Slow response times to call lights and basic needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some feedback regarding the facility's environment; what is your current protocol for maintaining cleanliness and managing odors throughout the day?
- 2Since rehabilitation and physical therapy are important to our family, could you walk us through how you schedule these services and ensure residents receive the therapy they are prescribed?
- 3What is your standard process for keeping families updated on their loved one's health, and how do you ensure that phone calls or concerns are addressed promptly?
- 4We see that you have a strong reputation for hospice care and daily activities; could you tell us more about the specific programs you offer to keep residents engaged and active?
- 5Given the current staffing levels, what is your system for monitoring call lights to ensure that residents receive assistance with their basic needs in a timely manner?
- 6How do you manage medication administration to ensure accuracy and safety for residents, especially those requiring complex care?
Personalized based on this facility's data
Key Review Excerpts
“She loves the activities. She is almost never in her room during the day.”
“She had great care, the staff was very friendly, caring and helpful. The place was very clean and I witnessed the staff cleaning every day.”
“She is left sitting in a wheel chair all day and no one answers the call light to help her with her basic needs (restroom or putting her to bed).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who got a urinary tract infection
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints about nursing staff adequacy, resident rights, and safety supervision. The most recurring issues involve nursing staff shortages, medication management problems, and safety hazards. While all cited deficiencies have correction plans, the facility has accumulated 41 deficiencies across recent surveys, including several complaint-driven investigations, suggesting ongoing care quality challenges that warrant careful evaluation during any visit.
Jul 9, 2025Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Apr 26, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 28, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 28, 2024Routine15
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Jun 5, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jul 9, 2025
$26,078
Fine
Nov 2, 2023
$11,180
Payment Denial
Nov 2, 2023
65-day denial
Fine
Jul 25, 2023
$24,668
Payment Denial
Jul 25, 2023
23-day denial
Ownership & Operations
Who Operates This Facility
Quincy Healthcare & Sr Living
for profit
Chain Affiliation
Pointe Management
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 5 of 12 (Worst)
Ownership & Management
Owners
Lincoln Hcg LLC
Owner · Organization
S&c Holdings Illinois LLC
Owner · Organization
Stonewall Hcg LLC
Owner · Organization
Chankin, Kevin
Owner
Mermelstein, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit quincyhcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.