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Nursing HomeMedicaid Investigative

Sunset Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

418 Washington Street, Quincy, IL 62301132 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 20 Google reviews

5
4
3
2
1
Sunset Home Nursing Home in Quincy, IL — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (20 vs median 11.0)
  • High RN turnover (58%)

Bottom 25% in IL · Below recommended RN staffing · Above average staffing · $200,637 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the rehab and assisted living units have historically provided good care, the recent reports regarding the 4th-floor long-term care unit are deeply concerning. Families should exercise extreme caution and conduct an unannounced visit to inspect cleanliness and staffing levels before considering placement for a loved one.

Google Reviews

Google Reviews

20 reviews on Google
Sunset Home shows a stark contrast between its rehab and assisted living services, which receive praise, and its long-term care unit on the 4th floor, which is described as unsafe and neglectful. Families report serious hygiene issues, including reports of pests, and significant concerns regarding understaffing and lack of communication during critical transitions.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Effective rehab therapy services
  • Positive experiences in assisted living
  • Individual staff members who are caring

Concerns

  • Severe understaffing leading to neglect (mentioned by 3 reviewers)
  • Poor hygiene and pest issues in long-term care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(2)'21(2)'24(1)'26(3)

Distribution · 20 analyzed

5
9
4
0
3
0
2
3
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some great feedback about your rehab therapy services; could you tell me more about how the therapy team works with residents to maintain their mobility?
  • 2With the recent inspections, what specific steps is the facility taking to improve the cleanliness and hygiene standards in the long-term care wings?
  • 3Since some staff members are noted for being particularly caring, how do you ensure that this level of personalized attention is consistent across all shifts?
  • 4How does the nursing team manage communication with families to ensure we are always updated on any changes in a resident's health?
  • 5What is the protocol for handling medical emergencies or sudden changes in condition during the overnight hours?
  • 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The 4th floor Riverview unit needs to be closed down. Mom is declining in health, and will be going on Hospice, and when she was transferred to this unit, it w

Long-term resident's family · 2026☆☆☆☆

Short staffed. Residents roaming into other rooms. Mice waste in residence bed. There are caring people there but, they are overwhelmed.

Family member · 2026☆☆☆☆

My mom was on the rehab floor multiple times and in assisted living for a few months & received good care. After a stay at Blessing, she was going to be placed on Hospice and transferred back to 4 River at Sunset.

Long-term resident's family · 2026☆☆☆☆
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
IL
52.5%
Adams
9.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.4%
Worse than Avg
Here
33.4%
US
15.3%
IL
15.9%
Adams
18.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
14.4%
IL
14.2%
Adams
17.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.2%
Worse than Avg
Here
33.2%
US
19.4%
IL
21.1%
Adams
23.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
19.5%
IL
18.3%
Adams
17.6%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility11.0%
Worse than Avg
Here
11.0%
US
3.2%
IL
3.1%
Adams
3.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility50.6%
Worse than Avg
Here
50.6%
US
81.8%
IL
69.0%
Adams
74.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility53.5%
Worse than Avg
Here
53.5%
US
79.8%
IL
63.1%
Adams
72.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IL
2.4%
Adams
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
5penalties
Above state avg (12.0)
32 complaint-triggered
$200,637 in fines

Sunset Home shows a concerning pattern of 80 deficiencies across 15 surveys, with 35 triggered by family complaints, indicating ongoing resident safety issues. The facility has recurring problems with abuse and neglect protections, accident prevention, and medication management that persist across multiple years despite reported corrections. While all violations show correction dates, the repeated nature of similar issues—particularly around resident protection and safety—suggests systemic problems that families should carefully investigate before placement.

Nov 19, 2025Complaint
1
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 17, 2025Complaint
3
0610Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

May 3, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 19, 2025Complaint
5
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 13, 2025Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 23, 2024Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Nov 19, 2025

$52,000

Fine

Oct 17, 2025

$131,430

Fine

Mar 19, 2025

$25,220

Fine

Apr 3, 2024

$39,927

Fine

Jul 10, 2023

$135,490

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunset Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Brockmiller, CarolManaging Control - Governing BodyFohey, KelliManaging Control - Governing BodyFrericks, RonaldManaging Control - Governing BodyFrink, KyleManaging Control - Governing BodyGengenbacher, RickManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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