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Nursing HomeMedicaid Investigative

Quince Nursing and Rehabilitation Center, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6733 Quince Road, Memphis, TN 38119188 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 16 Google reviews

5
4
3
2
1
Quince Nursing and Rehabilitation Center, LLC Nursing Home in Memphis, TN — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (9 vs median 5.0)
  • High staff turnover (52%)

Bottom 25% in TN · Below recommended RN staffing · Worst in NORBERT BENNETT & DONALD DENZ chain · $71,822 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While some families report excellent care and a clean environment, there is a recurring pattern of unprofessionalism and poor communication from the administrative team. Before committing, ensure you have direct contact information for nursing leadership and verify the specific room conditions during your tour to avoid the cleanliness issues reported by others.

Google Reviews

Google Reviews

16 reviews on Google
Quince Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the cleanliness and compassionate care, while others report significant issues with administrative professionalism and facility maintenance. Critical concerns include poor communication during the admissions process and inconsistent standards regarding room cleanliness and staff attitude. Prospective families should be aware of these discrepancies and conduct a thorough, in-person tour to assess the current environment.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean6.0ActivitiesN/AMeds5.0MemoryN/AComms3.0ValueN/A

Strengths

  • Professional and friendly nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation services
  • Proactive hydration and supply management

Concerns

  • Unprofessional and rude administrative staff (mentioned by 3 reviewers)
  • Poor communication and responsiveness (mentioned by 2 reviewers)
  • Inconsistent room cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.52024(6)4.02025(12)

Distribution · 18 analyzed

5
11
4
0
3
0
2
1
1
6

How They Respond to Reviews

38%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that the facility has a large capacity of 188 residents, how do you ensure that families receive consistent and timely updates regarding their loved one's care?
  • 2I noticed that administrative communication is a focus for your team; what is the best way for me to reach out if I have questions or concerns about my family member's daily experience?
  • 3With your rehabilitation services being a noted strength, how do you integrate those therapy goals into the resident's daily routine and social activities?
  • 4Since maintaining a clean environment is a priority, could you walk me through the daily housekeeping schedule and how you ensure consistency in resident rooms?
  • 5In the event of a medical emergency, what is your specific protocol for notifying and coordinating with family members?
  • 6I see that you actively respond to feedback online; how do you use that input to improve the day-to-day quality of life for your residents?

Personalized based on this facility's data


Key Review Excerpts

The facility is spotless and well-kept, and the caregivers are both professional and friendly. It’s easy to see that they prioritize the safety and comfort of their residents.

Family member · 2025★★★★★

Admissions director is extremely rude and lies! They told us that they had EVERYTHING my LO needed for their care. We made plans and were actually relieved when we were notified they was accepted.

Family member · 2025☆☆☆☆

Great facility the staff is always friendly. Facility is kept clean and therapy. Does an amazing job.

Family member · 2025★★★★★
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
1/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
19.5%
TN
31.9%
Shelby
22.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
TN
12.9%
Shelby
13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
93.4%
TN
89.5%
Shelby
85.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.3%
TN
18.5%
Shelby
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
95.5%
TN
94.5%
Shelby
91.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
14.4%
TN
14.6%
Shelby
13.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.7%
TN
79.8%
Shelby
67.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.0%
Mixed vs Avgs
Here
76.0%
US
81.8%
TN
79.4%
Shelby
71.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
TN
1.6%
Shelby
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (5.9)
2 complaint-triggered
$71,822 in fines

This facility has serious recurring concerns including recent complaint-triggered deficiencies where families filed reports about resident protection and nursing competency in July 2025. The most persistent issues involve emergency preparedness, resident assessment and care planning, and safety hazards, with protection from abuse appearing in multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations across four surveys and recent family complaints about fundamental care issues warrant careful consideration before placement.

Mar 5, 2026Routine
19
0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Jul 1, 2025Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Oct 22, 2021Routine
9
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 21, 2020Routine
18
0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0032Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Jul 1, 2025

$71,822

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quince Nursing and Rehabilitation Center, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Norbert Bennett & Donald Denz

Chain Size

29 facilities nationwide

Chain avg rating: 1.7/5 · Rank 22 of 29 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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