Nursing HomeMedicaid Investigative

Waters of Memphis a Rehabilitation & Nursing Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6500 Kirby Gate Boulevard, Kirby Trace · Memphis, TN 38119|90 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 72 Google reviews

(901) 752-0772 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (9 vs median 5.0)
High staff turnover (66%)
High RN turnover (92%)

Below average in TN · Below recommended RN staffing · $5,293 in fines

Source: Medicare data

What this means for your family

While the facility is physically beautiful and offers excellent activities, the recurring reports of neglect regarding hygiene and unresponsive nursing staff are serious red flags. If you are considering this facility, we strongly recommend unannounced visits during weekends and evenings to observe staffing levels and response times firsthand.

Google Reviews

72 reviews on Google

“The Waters of Memphis receives highly polarized reviews, with some families praising the facility's aesthetic, cleanliness, and specific staff members, while others report severe concerns regarding neglect and poor communication. Multiple reviewers have documented serious incidents involving hygiene, medication management, and unresponsive nursing staff, suggesting significant inconsistency in the quality of care provided. Families considering this facility should be aware that while some find the environment welcoming, others have experienced distressing lapses in basic resident needs.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained physical environment
Engaging activities and recreation
Some highly-rated, attentive individual staff members
Modern, attractive facility decor

Concerns

Neglect regarding hygiene and toileting (soiled diapers/bedding) (mentioned by 7 reviewers)
Unresponsive nursing staff and call light neglect (mentioned by 5 reviewers)
Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
Medication management errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 75 analyzed

⚡13 reviews posted between Dec 31, 2020 – Jan 2, 2021 · 12 were 5-star

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with hygiene and toileting?
2I noticed the facility has a modern and well-maintained environment; how do you ensure that the high standard of physical cleanliness extends to the daily personal care and bedding needs of the residents?
3Could you walk me through your process for medication administration and how you track and prevent potential errors or delays in delivery?
4What is your standard procedure for communicating updates to families, and who should we contact directly if we have trouble reaching the nursing station by phone?
5I see that you offer a variety of activities and recreation; how do you encourage residents to participate in these programs to ensure they stay socially and physically engaged?
6In the event of a medical concern or emergency, what is your process for notifying family members and coordinating care with the resident's primary physician?

Personalized based on this facility's data

Key Review Excerpts

“She ended up getting a UTI so bad that she was placed in ICU. please, if you love your loved one- DO NOT GO THERE!! Don’t let the cleanliness and the pretty atmosphere for you!!!!”

Memory care family member · 2026★☆☆☆☆

“The staff is all about money. They left my mother in a soiled diaper 2 days. Removed her catheter twice when it was not suppose to be removed. They had no answers and the staff will tell you that they are under staffed.”

Long-term resident's family · 2020★☆☆☆☆

“For the most part, the staff was kind and knowledgeable of their duties. That isn't to say I didn't encounter a little incompetence. But on a scale of 1 to 10, I'd give an 8.”

Long-term resident's family · 2025★★★★☆

Source: 72 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.44hrs

59%

Registered nurses for medical care

Total Nursing

3.72hrs

91%

All nurses + aides combined

Staff Turnover

57%

Lower is better (< 30% = good)

RN Turnover

75%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility14.7%

Better than Avg

Here

14.7%

19.5%

31.9%

Shelby

22.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility27.0%

Worse than Avg

Here

27.0%

12.1%

12.9%

Shelby

13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility79.4%

Worse than Avg

Here

79.4%

93.4%

89.5%

Shelby

85.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility2.5%

Better than Avg

Here

2.5%

14.4%

14.6%

Shelby

13.0%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility23.5%

Worse than Avg

Here

23.5%

15.4%

16.9%

Shelby

14.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.0%

Better than Avg

Here

10.0%

15.3%

18.5%

Shelby

16.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility82.0%

Better than Avg

Here

82.0%

81.8%

79.4%

Shelby

70.8%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility78.9%

Mixed vs Avgs

Here

78.9%

79.7%

79.8%

Shelby

67.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.7%

Worse than Avg

Here

1.7%

1.6%

Shelby

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies

1penalties

Well above state avg (5.9)

5 complaint-triggered

$5,293 in fines

This facility has significant concerns including families filing reports that led to findings about abuse and neglect protection failures, with the most recent complaint-triggered deficiency occurring in 2025. The most recurring problems involve food safety and dietary services, resident rights violations, and abuse prevention protocols. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and ongoing family complaints suggests persistent care quality challenges that warrant careful consideration.

Mar 18, 2026Complaint1 finding

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Jun 27, 2025Complaint1 finding

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 14, 2023Routine9 findings

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Sep 14, 2023Complaint3 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 14, 2021Routine2 findings

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 19, 2019Routine1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Sep 18, 2023

$5,293

Ownership & Operations

Who Operates This Facility

Owner / Operator

Waters of Memphis a Rehabilitation & Nursing Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Infinity Healthcare Consulting

Chain Size

70 facilities nationwide

Chain avg rating: 2.2/5 · Rank 35 of 69

Ownership & Management

Owners

Gubin Enterprises Limited Partnership

Owner · Organization

50%

Blisko, Michael

Owner

50%

Key personnel

Carr, KristianW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(901) 752-0772

watersofmemphis.com

6500 Kirby Gate Boulevard

Memphis, TN 38119

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

72 reviews from families & visitors

Official Website

Visit watersofmemphis.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Quince Nursing and Rehabilitation Center, LLC

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Signature Healthcare of Primacy

1.8 mi

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