Kirby Pines Manor
Strong Medicare quality ratings; families often praise resort-style, well-maintained grounds. Still worth an in-person visit.
based on 108 Google reviews
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What this means for your family
Kirby Pines offers an exceptional lifestyle and dining experience that many residents love. However, because multiple families have reported significant issues regarding the return of entrance fees and potential negligence in the rehab unit, we strongly recommend having a legal professional review the contract before signing and conducting a thorough tour of the specific care unit your loved one will occupy.
Google Reviews
Google Reviews
108 reviews on Google“Kirby Pines Manor is widely praised by residents and their families for its resort-like atmosphere, well-maintained grounds, and high-quality dining experiences. While the vast majority of reviews are glowing, a small number of families have raised serious concerns regarding contract transparency, the return of entrance fees, and the quality of medical care in the rehab unit.”
Quality Themes
Tap a score for detailsStrengths
- Resort-style, well-maintained grounds
- High-quality, gourmet dining options
- Friendly and attentive staff
- Active community with diverse social events
Concerns
- Difficulty or delays in receiving refunds of entrance fees after contract termination (mentioned by 2 reviewers)
- Concerns regarding quality of care and negligence in the rehab unit (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such high praise for your gourmet dining, could you tell us more about how much flexibility residents have with meal choices and timing?
- 2We've heard wonderful things about the active community here; what are some of the most popular social events or outings currently happening for residents?
- 3The grounds look beautiful and resort-like; how often are the outdoor spaces and common areas maintained for resident use?
- 4Could you explain the protocols in place for monitoring medical needs and managing emergencies, particularly during the night shifts?
- 5Regarding the rehabilitation unit, what specific steps are taken to ensure consistent, high-quality care and close supervision for residents undergoing therapy?
- 6Can you walk us through the administrative process and timeline for handling contract transitions or any necessary fee reconciliations?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been a resident at Kirby Pines for over ten years. She has experienced care as a Garden Home occupant, a resident in the Gallery Manor, and the Ready for Rehab center. At all levels of care, she has been treated consistently by staff.”
“Buyer beware. This is a very nice facility and they talk a big game. However, they do not follow through on promises made. Getting anything taken care of after they have your very large check is like pulling teeth.”
“My dad terminated his contract with Kirby Pines before taking up residence at the facility. He is owed his entire Entrance Fee and they have not paid it to him. Kirby Pines has been drawing interest on it for 10 years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kirby Pines Manor shows a mixed inspection record with 9 deficiencies across 2 surveys, primarily involving fire safety systems and building maintenance issues. The facility had significant problems with fire safety equipment, emergency exits, and electrical systems in 2024, followed by infection control and dialysis care deficiencies in 2025. All identified issues have been corrected by the facility, suggesting responsiveness to regulatory concerns, though the shift from safety to clinical care problems warrants consideration.
Jun 3, 2025Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 4, 2024Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Kirby Pines Manor
nonprofit
Ownership & Management
Owners
Psalms, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit kirbypines.com
Medicare data downloads
Original nursing home datasets
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