Quality Life Services - Mercer
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
While some families report positive experiences with the nursing staff, the recent trend of reviews indicates significant concerns regarding staffing levels and facility cleanliness. Before choosing this facility, we strongly recommend requesting a tour of the specific unit your loved one will occupy and asking management directly how they address staffing shortages and maintenance issues.
Google Reviews
Google Reviews
23 reviews on Google“Quality Life Services - Mercer receives polarized feedback, with some families praising the staff's warmth and dedication, while others report significant concerns regarding cleanliness, staffing levels, and management transparency. Recent reviews from late 2024 and 2025 highlight a divide between those who feel their loved ones are in good hands and those who describe the facility as understaffed and poorly maintained.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Active engagement with families
- Clean and well-maintained living areas (reported by some)
- Effective communication regarding resident health
Concerns
- Understaffing and slow response times (mentioned by 3 reviewers)
- Inadequate cleanliness and facility maintenance (mentioned by 3 reviewers)
- Poor management communication and transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a capacity of 48 residents, how do you ensure that staff members are consistently available to provide timely assistance when a resident calls for help?
- 2I noticed that maintaining a pristine living environment is a priority; what is your daily routine for housekeeping and facility upkeep to ensure common areas and resident rooms stay clean?
- 3How does your leadership team keep families informed about their loved one's health and any changes in facility operations, and what is your preferred method for staying in touch?
- 4I appreciate that you actively engage with families online; how do you incorporate that same level of transparency and open communication into your daily interactions with residents' families?
- 5Could you walk me through how your team manages medical needs or urgent health concerns during the overnight hours when staffing levels may be different?
- 6What kind of daily activities or social programs do you offer to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Quality Life Services - Mercer PA has a very good and very caring staff. It’s kept clean, with many opportunities for gatherings, games, outside walks and sitting areas.”
“The care from the staff for Mickey R is excellent. Their expertise and caring are phenomenal. Their smiling faces and cheerfulness in performance of their duties have aided in Mickey's healing.”
“Poor communication on all levels, lack of insight from management, unavailable medical staff, missing items, cold drafty windows, management that tells you one thing with no intention of following thru.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to serious deficiencies including resident abuse/neglect and inadequate care assistance. The facility shows recurring problems with fire safety systems, emergency lighting, and infection control across multiple surveys from 2023-2025. While all violations have reported correction dates, the pattern of repeated safety infractions and complaint-driven investigations regarding resident protection raises concerns about consistent quality oversight.
Jul 31, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 18, 2025Routine6
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 26, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 31, 2023Routine8
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jun 21, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Quality Life Services - Mercer
for profit
Chain Affiliation
Quality Life Services
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 10
Ownership & Management
Owners
Tack, Steven
Owner (parent company)
Tack-Beardsley, Susan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit qualitylifeservices.com
Medicare data downloads
Original nursing home datasets
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