Quality Life Services-Mercer

A staff member removed 26 tablets of medication from a pharmacy blister pack and replaced them with different tablets, violating medication storage and security procedures.

The facility failed to follow prescriber's orders after a staff member substituted prescribed medication with incorrect tablets.

Multiple residents' documented vital signs were left unattended, unlocked, and unsecured on the home's main wing.

An unlabeled 500ml spray bottle of yellow liquid was stored under the sink in the rear dining room without the manufacturer's label.

The large dumpster in the rear of the home was uncovered, and multiple bags of trash were left outside and hanging on the dumpster.

Emergency telephone numbers for the hospital, poison control, emergency management, and complaint hotline were not posted by the telephones in the main kitchen.

Staff failed to provide required ADL assistance as indicated in the resident's support plan, resulting in a resident fall and a broken shoulder.

A resident was subjected to neglect/mistreatment when staff removed their wheelchair and forced them to walk with a walker against their expressed wishes and physical capability.

A direct care staff member did not receive required fire safety and emergency preparedness orientation topics.

A direct care staff member did not receive required orientation training regarding resident rights within 40 scheduled working hours.

The residence failed to report a medication error to the Department within the required 24-hour timeframe.

The home failed to follow prescriber's orders because a prescribed medication was not available in the home to be administered.

Residents were not provided required ADL assistance for toileting as indicated in their assessments and support plans.

Resident contracts failed to specify charges for holding a bed during hospitalization or extended absences.

Bathrooms in several bedrooms lacked operable ventilation fans or windows.

A fire drill evacuation time of 5 minutes 55 seconds exceeded the facility's maximum allowed time of 5 minutes 35 seconds.

A resident's medical evaluation was missing the required medical professional's signature and license number.

An incident of suspected abuse was not reported to the department within the required 24-hour timeframe.

Staff failed to provide required personal hygiene assistance as indicated in the resident's assessment and support plan.

A resident did not have a documented medical evaluation completed within the required timeframe of admission.

Staff failed to provide services to a resident as specified in the resident's final support plan.