Quality Life Services-Mercer

An incident involving an inappropriate staff comment was not reported to the local Area Agency on Aging.

The facility failed to report an incident/condition to the Department's regional office or complaint hotline within 24 hours.

A staff member made an inappropriate and disrespectful comment regarding a resident's hygiene needs.

Two spray bottles with handwritten labels were left on an unlocked, unattended housekeeping cart in a common area.

Hand sanitizer with a poison warning label was left unlocked and accessible to residents on an unattended housekeeping cart.

An incident involving a resident struggling to hold themselves up in bed was not reported to the Department within the required 24-hour timeframe.

A resident did not receive required assistance with toileting and bladder management as specified in their support plan, resulting in the resident scooting across the floor and sustaining facial bruising.

The home failed to submit written reports of alleged resident abuse to the local Area Agency on Aging in a timely manner.

The home failed to immediately implement a plan of supervision or suspend a staff person involved in an allegation of abuse.

A resident did not receive required assistance with toileting as indicated in their assessment and support plan.

The window blinds in bedrooms #209, #210, #213, and #216 were in disrepair.

Grab bars around the toilets in bathrooms #1, #2, #3, and #4 were loose, posing a fall hazard.

A fire drill record from 11/24/22 showed an evacuation time of 5 minutes and 55 seconds, exceeding the maximum safe time of 5 minutes and 35 seconds.

A resident's medical evaluation did not include the medical professional's name or license number.

Medication labels and punch cards for residents contained inconsistent dosage or administration instructions.

An incident of suspected abuse involving staff and residents was not reported to the Department within the required 24-hour timeframe.

A staff member treated a resident in an undignified manner by throwing and striking them with a pill cup during medication administration.

Resident #1's initial medical evaluation was missing the evaluation date, completion date, height, weight, pulse rate, blood pressure, and temperature.