Quality Life Services - Grove City
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
This facility offers a strong activities program and a clean environment, which many families appreciate. However, given the serious reports of neglect and unresponsiveness, we strongly advise you to conduct unannounced visits during weekends and evenings to verify the quality of care firsthand.
Google Reviews
Google Reviews
18 reviews on Google“Quality Life Services - Grove City receives polarized feedback, with some families praising the compassionate staff and community-focused activities, while others report critical failures in basic care and responsiveness. Concerns regarding medical oversight, call light response times, and hygiene standards appear in negative reviews, contrasting sharply with reports of a clean, well-maintained environment and dedicated nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Active community engagement and outings
- Clean and well-maintained facility
- Responsive to family inquiries and tours
Concerns
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
- Inadequate medical care or refusal to address health issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have a very active calendar for community outings; could you share what some of the favorite recent activities have been for residents?
- 2With a 2-star staffing rating, what specific steps is the facility taking to ensure staff are available to respond to call lights in a timely manner?
- 3I see that you are quite active in responding to feedback online; how do you typically handle concerns when a family member feels a medical issue isn't being addressed quickly enough?
- 4Given the recent feedback regarding the dining experience, are there any upcoming changes or improvements planned for the meal service?
- 5How does your team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
- 6Since there have been a few state violations noted recently, could you walk me through your process for addressing and correcting those types of findings?
Personalized based on this facility's data
Key Review Excerpts
“QLS Grove City has been one of the best by far! Staff truly cares about the residents here like their own family. It's a beautiful, clean facility.”
“The place was clean ever time we went there you always saw staff.. the staff members we amazing with all patients.”
“The nurse told a patient she does not care cause they have a DNR. They do not respond to call lights. I repeatedly asked for water after the roommate of my loved one asked for an hour and they never got it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 15 deficiencies across five surveys, including three complaint-triggered incidents where families filed reports about safety hazards and improper discharge procedures. The most recurring issues involve resident rights violations, care quality problems, and nutrition/dietary concerns. While all deficiencies show correction dates, the pattern of recurring problems in resident rights and food service across multiple surveys suggests ongoing compliance challenges that families should discuss during visits.
Nov 18, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 11, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jan 25, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nov 17, 2023Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 18, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 18, 2023
$12,649
Ownership & Operations
Who Operates This Facility
Quality Life Services - Grove City
for profit
Chain Affiliation
Quality Life Services
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 10
Ownership & Management
Owners
Tack, Steven
Owner (parent company)
Tack-Beardsley, Susan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit qualitylifeservices.com
Medicare data downloads
Original nursing home datasets
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