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Assisted Living

Quality Life Services-Grove City

Families consistently rate this highly — reviewers highlight compassionate, family-oriented staff. Schedule a visit to confirm the fit.

400 Hillcrest Avenue, Grove City, PA 1612720 bedsLicensed & Active
Google rating
4.0/5

based on 18 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded by staff and for its vibrant community activities. However, you must perform due diligence regarding medical oversight, as there are specific, serious allegations regarding the management of diabetic care and response to call lights.

Google Reviews

Google Reviews

18 reviews on Google
Families may find comfort in the facility's reputation for treating residents like family and providing engaging community outings. However, there are serious allegations regarding medical neglect, failure to monitor diabetic levels, and inadequate response to call lights that should be investigated thoroughly.

Quality Themes

Tap a score for details
Food1.0Staff8.0Clean5.0Activities9.0Meds1.0MemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate, family-oriented staff
  • Engaging community activities and outings
  • Clean and beautiful facility
  • Responsive to initial inquiries and tours

Concerns

  • Medical neglect and failure to monitor vital health metrics (mentioned by 2 reviewers)
  • Slow response to call lights and resident requests

Rating Trends

Tap a year to see what changed

234'15(1)'18(3)'22(1)'24(1)'26(2)

Distribution · 18 analyzed

5
12
4
2
3
0
2
0
1
4

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how responsive and welcoming your team was during our initial inquiry; how does that level of attentiveness translate to the daily care of residents?
  • 2Since the facility is so beautiful and clean, could you tell us more about how the community stays active with organized outings and group activities?
  • 3What specific protocols are in place to ensure that vital health metrics and daily medical monitoring are consistently tracked for every resident?
  • 4How does the nursing staff manage medication administration to ensure accuracy and timely delivery for everyone?
  • 5Could you describe the process for responding to call lights and how you ensure resident requests are handled promptly throughout the day?
  • 6We would love to hear more about the dining experience, specifically regarding how meals are prepared and the daily menu options available to residents?

Personalized based on this facility's data


Key Review Excerpts

QLS Grove City has been one of the best by far! Staff truly cares about the residents here like their own family. It's a beautiful, clean facility.

Travel nurse · 2023★★★★★

Patients have opportunities to be a part of the community they take them to baseball games, concerts, shopping malls, fishing trips, you name it.

Long-term resident's family · 2018★★★★★

The staff were very kind and caring in all my husband needs while he was there.

Long-term resident's family · 2022★★★★★
Source: 18 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

23total
45deficiencies

Key Findings

Between 2021 and 2025, Quality Life Services-Grove City underwent 27 inspections, resulting in 11 clean reports and 45 recorded violations. Identified issues included discrepancies in fire drill documentation, improper placement of smoke detectors, and concerns regarding the secure storage of cleaning supplies.

Jun 16, 2025Routine
minor2600.42.s

A window in a shared bathroom in bedroom 103 lacked window coverings to provide privacy.

minor2600.65.b

A staff member had not completed required orientation topics including emergency medical plans and reporting incidents.

minor2600.96.a

The facility's first aid kit was missing a breathing shield and eye coverings.

minor2600.103.d

At least six food boxes were stored directly on the floor of the walk-in freezer.

minor2600.103.e

Multiple slices of orange cheese were found opened and not sealed in the kitchen refrigerator.

minor2600.103.g

Multiple uncovered slices of cheese were found in the kitchen refrigerator without being dated.

Aug 20, 2024Routine
minor2600.3c

The home's regulation book was not posted in a conspicuous and public place.

minor2600.63a

No staff members were certified in first-aid during the 10:30pm - 6:30am shift.

minor2600.65b

A staff person had not completed orientation training regarding the Emergency Medical Plan or mandatory reporting of abuse and neglect.

minor2600.65f

Direct care staff did not receive required annual training on meeting resident needs, personal care services, or care for residents with mental illness/intellectual disabilities.

Mar 26, 2024Routine
CleanReport

No deficiencies found during this inspection.

Mar 8, 2023Routine
minor2600.125a

Furnace paperwork was stored directly on top of the furnace, creating a combustible storage hazard near a heat source.

Mar 29, 2022Routine
minor2600.82a

An unlabeled spray bottle containing a blue liquid, described as laundry detergent or cleaner, was found in the laundry room without the manufacturer's poison label.

minor2600.85a

Sections of the floors in the walk-in refrigerator and walk-in freezer were covered with food particles, a sticky red substance, and other debris.

minor2600.95

The dual-attached handrail on the toilet in the public bathroom across from room 103 was missing the right-side handrail.

minor2600.131a

There was no fire extinguisher located in the basement of the home.

Jul 15, 2021Routine
minor2800.18

Influenza Awareness information was not posted in a public place within the facility as required by the Influenza Awareness Act of 2016.

Mar 5, 2020Routine
minor2600.24

Resident #2's assessment required assistance with personal hygiene, but staff interviews indicated the resident had not received a shower for several months.

minor2600.25b

Resident #4's resident-home contract was not signed by the administrator, designee, resident, or payer.

minor2600.25c

Resident #3's resident-home contract failed to indicate whether the home provides financial assistance for residents.

Aug 28, 2019Routine
minor2600.17

Posted licensing inspection summaries included resident privacy coding documents containing the names of residents.

minor2600.65.f

A direct care staff person did not receive required training in medication self-administration or care for residents with dementia and cognitive impairments.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quality Life Services-Grove City,llc

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

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