Pueblo Heights Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews

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What this means for your family
While some families report positive experiences with the activities and therapy teams, the recent, severe allegations regarding hygiene and staff conduct are deeply concerning. We strongly recommend conducting an unannounced visit during off-hours and checking the facility's most recent state inspection reports to verify the safety and cleanliness standards before making a decision.
Google Reviews
Google Reviews
34 reviews on Google“Pueblo Heights Nursing and Rehabilitation receives highly polarized feedback, with many reviewers praising the facility for its cleanliness, friendly staff, and engaging activities, while others report severe neglect and unsanitary conditions. Recent negative reviews highlight serious concerns regarding patient treatment, hygiene, and the loss of personal property. Prospective families should be aware of the stark contrast between the positive experiences reported by some and the alarming allegations of abuse and neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities department
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Effective therapy department
Concerns
- Unsanitary conditions including pests and odors (mentioned by 3 reviewers)
- Allegations of abusive staff behavior (mentioned by 3 reviewers)
- Loss or theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your activities department; could you tell us more about the types of programs available to keep residents engaged?
- 2How does the nursing team ensure that communication remains clear and frequent with family members regarding a resident's daily care?
- 3What specific protocols are in place to ensure the facility remains clean, well-maintained, and comfortable for all residents?
- 4How does the therapy department work with residents to help them reach their rehabilitation goals?
- 5What is the process for monitoring resident safety and ensuring that all staff members are providing compassionate, respectful care?
- 6How does the facility manage the security of residents' personal belongings to prevent any loss or misplaced items?
Personalized based on this facility's data
Key Review Excerpts
“The staff here provide great care and are very welcoming. The management team is also very engaged and it shows.”
“Pueblo Heights is an excellent nursing facility. Such an improvement from previous management. The activities department is fun and does so many unique activities with residents.”
“Avoid it like it's going to cost you your life. Most of the staff are abusive. I just experienced a nightmare. Kind of like in Misery -without the violence.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring issues with fire safety systems and medication management across all three surveys, with sprinkler system deficiencies appearing consistently from 2021 through 2024. The most recent 2024 survey identified significant problems including medication errors, infection control lapses, resident protection failures, and quality of care concerns. While all deficiencies have reported correction dates, the persistence of fire safety and pharmacy issues suggests ongoing operational challenges that families should discuss during visits.
Apr 14, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jul 18, 2024Routine17
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 16, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nov 4, 2021Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Mar 12, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Apr 15, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 11, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Sep 4, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 30, 2024Routine
STANDARD is not met as evidenced by the: It was determined by record review and staff interview during the survey the facility failed to perform and document the exercising of all fire and smoke dampers at least every four years, per NFPA 90A, Standard for the Installation of Air-Conditioning and Ventilation Systems; section 3-4.7 Maintenance. This deficient practice could affect all residents, staff, and visitors if the smoke dampers malfunction due to improper maintenance should a fire occur. Records were unavailable at the time of the survey to document the inspection and testing operation of the fire dampers installed in the facility as required every four years.NFPA 90A, Chapter 3, Section 3-4.7 Maintenance. At least every 4 years, fusible links (where applic.. STANDARD is not met: Through observation and discussion during the facility tour, it was determined that the facility failed to install and maintain the kitchen-hood-exhaust system as required by NFPA 96 (Chapter 7, Section 7.8.2). This deficient practice could affect all residents and staff should a fire occur due to failure to operate effectively due to non-code-compliant inspections and servicing. The up-blast fan on the kitchen hood exhaust system is not equipped with a hinged and flexible cable system to access for inspection and cleaning.NFPA 96 2011 section 7.8.2.1 Rooftop terminations shall be arranged with or provided with the following: (8) Hinged-up blast fan supplied with flexible weatherproof electrical cable and service hold-open retainer to permit inspection and cleaning that is listed .. STANDARD not met as evidenced by: Based on observation, it was determined that the facility failed to maintain the automatic sprinkler system per National Fire Protection Association (NFPA) Standard 13 and Standard 25. This deficient practice could affect all residents, staff, and visitors should the automatic sprinkler system fail to operate promptly and effectively due to non-code-compliant maintenance. A leaking pendent sprinkler head has been identified within the walk-in cooler.NFPA 101 2012 Edition Life Safety Code Standards require automatic sprinkler systems to be continuously maintained in reliable operating conditions and are installed, inspected, and tested periodically. 19.7.6, 4.6.12, NFPA 13, NFPA 25, 9.7.5The Director of Maintenance acknowledged the deficienc.. The Colorado Department of Fire Prevention and Control conducted this survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The Initial comments, (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics.The facility is one story wood framed Type V (111), construction with a partial basement used for support services only. The basement has an exterior exit to grade level. The facility is protected throughout by a National Fire Protection Association (NFPA) 13 automatic fire suppression systems and is classified as Fully Sprinklered. The facility was constructed in 1955 and is license for 120 beds. This re-certification survey conducted on July 30, 2024 was for compliance with the National Fire Protection As.. The STANDARD was not met regarding the emergency lighting based on observation and staff interviews. The facility failed to maintain the battery-powered emergency lights per 7.9.3 and 19.2.9.1. This deficiency could affect all residents and staff throughout the facility during a primary power loss. No documentation was available during the record review of the facility-required testing of the battery-powered emergency lighting system annually for not less than 1 ½ hours. 2012 Life Safety Code 101-7.9.3 Periodic Testing of Emergency Lighting Equipment. A functional test shall be conducted on every required emergency lighting system at 30-day intervals for not less than 30 seconds. An annual test shall be conducted on every required battery-powered emergency lighting system for ..
Jul 18, 2024Complaint
A recertification survey with complaint #CO36536 was completed on 7/15/24 to 7/18/24. Thirteen deficiencies were cited. An Emergency Preparedness survey was conducted from 7/15/24 to 7/18/24. No deficiencies were cited. Based on observation, record review and interviews, the facility failed to establish a sanitary environment to help prevent the transmission of communicable diseases and infections on two of four hallways. Specifically, the facility f.. Based on observation, record review and interviews, the facility failed to provide an ongoing program of activities for one (#62) of one resident reviewed for activity participation out of 46 sample residents.Specifically, the facility faile.. Based on observations and interviews, the facility failed to ensure medications and biologicals were properly stored and labeled in accordance with professional standards in one of four medication carts and one of two medication sto.. Based on observations and interviews, the facility failed to provide a safe, functional, sanitary and comfortable environment for residents, staff and the public.Specifically, the facility failed to ensure resident rooms, bathrooms a.. Based on observations, record review and interviews, the facility failed to ensure one (#13) of one resident reviewed for assistance with activities of daily living (ADL) out of 46 sample residents received appropriate treatment and serv.. Based on observations, record review and interviews, the facility failed to ensure one (#84) of three residents reviewed for pressure injuries out of 46 sample residents received care consistent with professional standards of prac.. Based on observations, record review and interviews, the facility failed to ensure one (#290) of nine residents out of 46 sample residents were free from significant medication errors.Specifically, the facility failed to ensure the insulin .. Based on observations, record review and interviews, the facility failed to ensure resident rights were promoted and dignity was maintained for one (#25) of two residents out of 46 sample residents.Specifically, the facility failed to en.. Based on observations, record review and interviews, the facility failed to ensure residents consistently receive food prepared by methods that conserved nutritive value and were palatable in taste, texture and temperature.Specificall.. Based on observations, record review and interviews, the facility failed to ensure the self-administration of medication was clinically appropriate for one (#5) of one resident out of 46 sample residents. Specifically, the facilit.. Based on observations, record review and interviews, the facility failed to provide reasonable accommodation necessary to accommodate mobility and accessibility in the resident' s environment for one (#289) of one resident rev.. Based on observations, record review, and interviews, the facility failed to ensure it was free of a medication error rate of five percent (%) or greater.Specifically, the medication administration observation error rate was 9.68%, or th.. Based on record review and interviews, the facility failed to take steps to prevent abuse for one (#23) of two residents reviewed for abuse out of 46 sample residents.Specifically, the facility failed to protect Resident #23 from sexual ab..
Jun 4, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Sep 13, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Pueblo Heights Nursing and Rehabilitation
for profit
Chain Affiliation
Madison Creek Partners
13 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 4 (Best)
Ownership & Management
Owners
Madison Creek Partners LLC
Owner · Organization
Christensen, Covey
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit puebloheights.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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