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Nursing HomeMedicaid

Pueblo Heights Nursing and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1601 Constitution Rd, Belmont · Pueblo, CO 81001120 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 34 Google reviews

5
4
3
2
1
Pueblo Heights Nursing and Rehabilitation Nursing Home in Pueblo, CO — Street View
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What this means for your family

While some families report positive experiences with the activities and therapy teams, the recent, severe allegations regarding hygiene and staff conduct are deeply concerning. We strongly recommend conducting an unannounced visit during off-hours and checking the facility's most recent state inspection reports to verify the safety and cleanliness standards before making a decision.

Google Reviews

Google Reviews

34 reviews on Google
Pueblo Heights Nursing and Rehabilitation receives highly polarized feedback, with many reviewers praising the facility for its cleanliness, friendly staff, and engaging activities, while others report severe neglect and unsanitary conditions. Recent negative reviews highlight serious concerns regarding patient treatment, hygiene, and the loss of personal property. Prospective families should be aware of the stark contrast between the positive experiences reported by some and the alarming allegations of abuse and neglect from others.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean5.0Activities9.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Engaging activities department
  • Clean, well-maintained facility
  • Friendly and attentive nursing staff
  • Effective therapy department

Concerns

  • Unsanitary conditions including pests and odors (mentioned by 3 reviewers)
  • Allegations of abusive staff behavior (mentioned by 3 reviewers)
  • Loss or theft of personal property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'20(6)'22(3)'24(4)'26(4)

Distribution · 38 analyzed

5
24
4
0
3
0
2
0
1
14

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about your activities department; could you tell us more about the types of programs available to keep residents engaged?
  • 2How does the nursing team ensure that communication remains clear and frequent with family members regarding a resident's daily care?
  • 3What specific protocols are in place to ensure the facility remains clean, well-maintained, and comfortable for all residents?
  • 4How does the therapy department work with residents to help them reach their rehabilitation goals?
  • 5What is the process for monitoring resident safety and ensuring that all staff members are providing compassionate, respectful care?
  • 6How does the facility manage the security of residents' personal belongings to prevent any loss or misplaced items?

Personalized based on this facility's data


Key Review Excerpts

The staff here provide great care and are very welcoming. The management team is also very engaged and it shows.

Visitor/Family member · 2025★★★★★

Pueblo Heights is an excellent nursing facility. Such an improvement from previous management. The activities department is fun and does so many unique activities with residents.

Friend of residents · 2025★★★★★

Avoid it like it's going to cost you your life. Most of the staff are abusive. I just experienced a nightmare. Kind of like in Misery -without the violence.

Former resident/Visitor · 2024
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
79%
Registered nurses for medical care
Total Nursing
3.00hrs
73%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.5%
Better than Avg
Here
15.5%
US
19.4%
CO
21.7%
Pueblo
24.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.5%
CO
11.3%
Pueblo
11.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CO
94.7%
Pueblo
95.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
15.5%
CO
20.0%
Pueblo
19.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.6%
Mixed vs Avgs
Here
10.6%
US
12.1%
CO
8.5%
Pueblo
7.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.5%
Worse than Avg
Here
14.5%
US
14.4%
CO
13.8%
Pueblo
11.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.6%
Worse than Avg
Here
41.6%
US
81.8%
CO
76.3%
Pueblo
76.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.5%
Better than Avg
Here
82.5%
US
79.8%
CO
75.6%
Pueblo
80.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Pueblo
0.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Well above state avg (8.8)
1 complaint-triggered

This facility shows a pattern of recurring issues with fire safety systems and medication management across all three surveys, with sprinkler system deficiencies appearing consistently from 2021 through 2024. The most recent 2024 survey identified significant problems including medication errors, infection control lapses, resident protection failures, and quality of care concerns. While all deficiencies have reported correction dates, the persistence of fire safety and pharmacy issues suggests ongoing operational challenges that families should discuss during visits.

Apr 14, 2026Complaint
1
0740Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Jul 18, 2024Routine
17
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 16, 2023Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0364Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install properly constructed windows in hallway walls or doors.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Nov 4, 2021Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

9total
2deficiencies
Mar 12, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Apr 15, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 11, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Sep 4, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Jul 30, 2024Routine
N/A0000, 0291, 0324 and 2 more

STANDARD is not met as evidenced by the: It was determined by record review and staff interview during the survey the facility failed to perform and document the exercising of all fire and smoke dampers at least every four years, per NFPA 90A, Standard for the Installation of Air-Conditioning and Ventilation Systems; section 3-4.7 Maintenance. This deficient practice could affect all residents, staff, and visitors if the smoke dampers malfunction due to improper maintenance should a fire occur. Records were unavailable at the time of the survey to document the inspection and testing operation of the fire dampers installed in the facility as required every four years.NFPA 90A, Chapter 3, Section 3-4.7 Maintenance. At least every 4 years, fusible links (where applic.. STANDARD is not met: Through observation and discussion during the facility tour, it was determined that the facility failed to install and maintain the kitchen-hood-exhaust system as required by NFPA 96 (Chapter 7, Section 7.8.2). This deficient practice could affect all residents and staff should a fire occur due to failure to operate effectively due to non-code-compliant inspections and servicing. The up-blast fan on the kitchen hood exhaust system is not equipped with a hinged and flexible cable system to access for inspection and cleaning.NFPA 96 2011 section 7.8.2.1 Rooftop terminations shall be arranged with or provided with the following: (8) Hinged-up blast fan supplied with flexible weatherproof electrical cable and service hold-open retainer to permit inspection and cleaning that is listed .. STANDARD not met as evidenced by: Based on observation, it was determined that the facility failed to maintain the automatic sprinkler system per National Fire Protection Association (NFPA) Standard 13 and Standard 25. This deficient practice could affect all residents, staff, and visitors should the automatic sprinkler system fail to operate promptly and effectively due to non-code-compliant maintenance. A leaking pendent sprinkler head has been identified within the walk-in cooler.NFPA 101 2012 Edition Life Safety Code Standards require automatic sprinkler systems to be continuously maintained in reliable operating conditions and are installed, inspected, and tested periodically. 19.7.6, 4.6.12, NFPA 13, NFPA 25, 9.7.5The Director of Maintenance acknowledged the deficienc.. The Colorado Department of Fire Prevention and Control conducted this survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The Initial comments, (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics.The facility is one story wood framed Type V (111), construction with a partial basement used for support services only. The basement has an exterior exit to grade level. The facility is protected throughout by a National Fire Protection Association (NFPA) 13 automatic fire suppression systems and is classified as Fully Sprinklered. The facility was constructed in 1955 and is license for 120 beds. This re-certification survey conducted on July 30, 2024 was for compliance with the National Fire Protection As.. The STANDARD was not met regarding the emergency lighting based on observation and staff interviews. The facility failed to maintain the battery-powered emergency lights per 7.9.3 and 19.2.9.1. This deficiency could affect all residents and staff throughout the facility during a primary power loss. No documentation was available during the record review of the facility-required testing of the battery-powered emergency lighting system annually for not less than 1 ½ hours. 2012 Life Safety Code 101-7.9.3 Periodic Testing of Emergency Lighting Equipment. A functional test shall be conducted on every required emergency lighting system at 30-day intervals for not less than 30 seconds. An annual test shall be conducted on every required battery-powered emergency lighting system for ..

Jul 18, 2024Complaint
N/A0000, 0550, 0554 and 11 more

A recertification survey with complaint #CO36536 was completed on 7/15/24 to 7/18/24. Thirteen deficiencies were cited. An Emergency Preparedness survey was conducted from 7/15/24 to 7/18/24. No deficiencies were cited. Based on observation, record review and interviews, the facility failed to establish a sanitary environment to help prevent the transmission of communicable diseases and infections on two of four hallways. Specifically, the facility f.. Based on observation, record review and interviews, the facility failed to provide an ongoing program of activities for one (#62) of one resident reviewed for activity participation out of 46 sample residents.Specifically, the facility faile.. Based on observations and interviews, the facility failed to ensure medications and biologicals were properly stored and labeled in accordance with professional standards in one of four medication carts and one of two medication sto.. Based on observations and interviews, the facility failed to provide a safe, functional, sanitary and comfortable environment for residents, staff and the public.Specifically, the facility failed to ensure resident rooms, bathrooms a.. Based on observations, record review and interviews, the facility failed to ensure one (#13) of one resident reviewed for assistance with activities of daily living (ADL) out of 46 sample residents received appropriate treatment and serv.. Based on observations, record review and interviews, the facility failed to ensure one (#84) of three residents reviewed for pressure injuries out of 46 sample residents received care consistent with professional standards of prac.. Based on observations, record review and interviews, the facility failed to ensure one (#290) of nine residents out of 46 sample residents were free from significant medication errors.Specifically, the facility failed to ensure the insulin .. Based on observations, record review and interviews, the facility failed to ensure resident rights were promoted and dignity was maintained for one (#25) of two residents out of 46 sample residents.Specifically, the facility failed to en.. Based on observations, record review and interviews, the facility failed to ensure residents consistently receive food prepared by methods that conserved nutritive value and were palatable in taste, texture and temperature.Specificall.. Based on observations, record review and interviews, the facility failed to ensure the self-administration of medication was clinically appropriate for one (#5) of one resident out of 46 sample residents. Specifically, the facilit.. Based on observations, record review and interviews, the facility failed to provide reasonable accommodation necessary to accommodate mobility and accessibility in the resident' s environment for one (#289) of one resident rev.. Based on observations, record review, and interviews, the facility failed to ensure it was free of a medication error rate of five percent (%) or greater.Specifically, the medication administration observation error rate was 9.68%, or th.. Based on record review and interviews, the facility failed to take steps to prevent abuse for one (#23) of two residents reviewed for abuse out of 46 sample residents.Specifically, the facility failed to protect Resident #23 from sexual ab..

Jun 4, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Sep 13, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pueblo Heights Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Madison Creek Partners

Chain Size

13 facilities nationwide

Chain avg rating: 2.3/5 · Rank 1 of 4 (Best)

Ownership & Management

Owners

Madison Creek Partners LLC

Owner · Organization

Christensen, Covey

Owner (parent company)

Key personnel

Constitution Operations LLC5% or Greater Mortgage InterestChristensen, CoveyManaging Control - Governing BodyChristensen, CoveyManagerClegg, MichaelManagerHopkins, AmberManager
Source: Medicare provider data

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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