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Nursing HomeMedicaid

Pavilion at Villa Pueblo, the

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

855 Hunter Dr, Belmont · Pueblo, CO 8100190 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 8 Google reviews

5
4
3
2
1
Pavilion at Villa Pueblo, the Nursing Home in Pueblo, CO — Street View
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What this means for your family

This facility is an excellent choice for rehabilitation, as the physical therapy team is highly regarded for driving patient progress. However, families should closely monitor room cleanliness and double-check that all necessary medical equipment is prepared for discharge to avoid safety gaps.

Google Reviews

Google Reviews

8 reviews on Google
Families can expect high-quality rehabilitation services and compassionate nursing staff, particularly for physical therapy needs. However, there are significant concerns regarding facility cleanliness, hygiene in dining areas, and lapses in discharge coordination for medical equipment.

Quality Themes

Tap a score for details
Food1.0Staff8.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Exceptional physical therapy team
  • Compassionate nursing and CNA staff
  • Effective medical consulting for acute issues

Concerns

  • Issues with cleanliness and hygiene in resident rooms and dining areas
  • Discharge errors regarding medical equipment and personal belongings

Rating Trends

Tap a year to see what changed

2345.02020(1)1.02021(1)1.02023(1)5.02024(1)3.02025(4)

Distribution · 8 analyzed

5
4
4
0
3
0
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With a capacity of 90 residents, how do you ensure that each person still receives personalized attention and doesn't feel lost in the crowd?
  • 2I noticed your team is very active in responding to feedback; how do you use resident and family input to improve your daily care routines?
  • 3Could you walk me through the specific protocols your nursing staff follows if a medical emergency occurs during a night shift?
  • 4What steps has the facility taken recently to strengthen the staffing levels and support the care team on the floor?
  • 5What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?
  • 6How do you manage the care of residents to ensure that all recent health inspection findings and care plan requirements are being met consistently?

Personalized based on this facility's data


Key Review Excerpts

The Physical Therapists, especially Robert and Ashley, were the best PTs I've ever seen. They were kind, encouraging and caring with mom, and she made huge progress in a matter of days.

Rehab patient's family · 2024★★★★★

The nurse Christina was just amazing and very helpful and caring.

Long-term resident's family · 2025☆☆☆☆

The floor of her side of the room was filthy and sticky when she first moved in... I don't think the floor was cleaned the entire time she was there.

Long-term resident's family · 2025☆☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.0%
Worse than Avg
Here
80.0%
US
93.4%
CO
93.6%
Pueblo
95.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
14.4%
CO
13.8%
Pueblo
10.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
19.5%
CO
11.3%
Pueblo
11.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
CO
8.5%
Pueblo
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.3%
CO
14.4%
Pueblo
13.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CO
94.7%
Pueblo
95.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.0%
Worse than Avg
Here
53.0%
US
81.8%
CO
76.3%
Pueblo
75.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.7%
Worse than Avg
Here
57.7%
US
79.8%
CO
75.6%
Pueblo
84.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Pueblo
0.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
3penalties
Near state avg (8.8)
8 complaint-triggered
$48,912 in fines

This facility has 54 deficiencies across 5 surveys, with families filing 8 complaint-triggered reports, including serious concerns about resident protection and care quality. The main recurring issues are fire safety system maintenance, medication management errors, and infection control problems that persist across multiple years. While the provider reports correcting deficiencies, the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.

Dec 4, 2025Routine
20
0161Immediate jeopardy · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

May 15, 2025Complaint
4
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 14, 2023Routine
11
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Dec 14, 2023Complaint
1
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 9, 2023Complaint
3
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Sep 1, 2022Routine
15
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Dec 4, 2025

$13,260

Payment Denial

Dec 4, 2025

33-day denial

Fine

Dec 14, 2023

$28,512

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
1deficiencies
Jul 2, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 15, 2025Complaint
N/A0000, 0600, 0658 and 1 more

A complaint survey, prompted by #CO39825, #CO39886, #CO39914, #CO39964, Incident #39815 and Incident #39827 was completed on 5/12/25 to 5/15/25. Four deficiencies were cited. Based on observations, record review and interviews, the facility failed to ensure one (#1) of four residents reviewed for abuse out of seven sample residents were kept free from abuse.Specifically, the facility failed to protect Resident #1 from sexual abuse by Resident #6.Findings include:I. Facility policy and procedureThe Abuse, Neglect, Exploitation Prevention policy and procedure, revised October 2022, was provided by the nursing home administrator (NHA) on 5/12/25 at 10:30 a.m. It read it pertinent part,"Our facility prohibits the abuse, mistreatment, neglect, and/or exploitation of residents. We believe that all residents have the right to be free from such actions by anyone, including, but not limited to, facility staff, other residents, consultants or volunteers, staff of other agencies serving our community, family members or legal guardians, friends, or any other individuals. "Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or me.. Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL) received the necessary services to maintain good grooming and personal hygiene for one (#2) of three residents reviewed for ADLs out of seven sample residents. Specifically, the facility failed to ensure Resident #2, who was dependent on staff for care, received showers per her preference. Findings include:I. Facility policy and procedureThe Bath Shower/Tub policy and procedure, revised January 2025, was received from the nursing home administrator (NHA) on 5/14/25 at 11:08 a.m. It revealed in pertinent part, "The purpose of this procedure is to promote cleanliness, provide comfort to the resident and observe the condition of the resident' s skin."Document the date and time the shower/tub bath was performed, and the name and title of the individual who is assigning the resident with the shower/tub bath, all assessment data (any reddened areas, sores on the residents skin) obtained d.. Based on observations, record review, and interviews, the facility failed to ensure two (#2 and #4) of seven residents out of seven sample residents received services provided or arranged by the facility that met professional standards of quality. Specifically, the facility failed to ensure weekly skin assessments were consistently completed, per physican' s orders, for Resident #2 and Resident #4.Findings include:I. Facility policy and procedureThe Professional Standards policy, revised December 2024, was provided by the nursing home administrator (NHA) on 5/15/25 at 8:43 a.m. It read in pertinent part,"The facility is committed to providing the highest quality of care to our residents. We believe that everyone deserves to live with dignity, respect, and the opportunity to thrive. Our goal is to foster a safe, nurturing, and supportive environment through continuous improvement in care practices."Communication and coordination of care: effective communication among all members of the care team, residents, and families will be prioritized to en..

Mar 12, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 28, 2024Complaint
CleanReport

No deficiencies found during this inspection.

May 15, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Apr 24, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Apr 18, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Feb 15, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pavilion at Villa Pueblo, the

Organization Type

for profit

Chain Affiliation

Chain Name

Frontline Management

Chain Size

9 facilities nationwide

Chain avg rating: 3.3/5 · Rank 6 of 9

Ownership & Management

Owners

1111 Bonforte Blvd, LLC

Owner · Organization

100%

Fmi-Vp, LLC

Owner (parent company) · Organization

50%

Falk, Gregory

Owner (parent company)

50%

Jones, Robert

Owner (parent company)

Kiklis, Dean

Owner (parent company)

Orback, Heather

Owner (parent company)

Key personnel

Cibc Bank USA5% or Greater Security InterestFrontier Management INCManagerQuality Care Rehab INCManagerRemedi Seniorcare of Colorado, LLCManagerWipfli LlpManager
Source: Medicare provider data

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References & Resources

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