Pavilion at Villa Pueblo, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 8 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation, as the physical therapy team is highly regarded for driving patient progress. However, families should closely monitor room cleanliness and double-check that all necessary medical equipment is prepared for discharge to avoid safety gaps.
Google Reviews
Google Reviews
8 reviews on Google“Families can expect high-quality rehabilitation services and compassionate nursing staff, particularly for physical therapy needs. However, there are significant concerns regarding facility cleanliness, hygiene in dining areas, and lapses in discharge coordination for medical equipment.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy team
- Compassionate nursing and CNA staff
- Effective medical consulting for acute issues
Concerns
- Issues with cleanliness and hygiene in resident rooms and dining areas
- Discharge errors regarding medical equipment and personal belongings
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 90 residents, how do you ensure that each person still receives personalized attention and doesn't feel lost in the crowd?
- 2I noticed your team is very active in responding to feedback; how do you use resident and family input to improve your daily care routines?
- 3Could you walk me through the specific protocols your nursing staff follows if a medical emergency occurs during a night shift?
- 4What steps has the facility taken recently to strengthen the staffing levels and support the care team on the floor?
- 5What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?
- 6How do you manage the care of residents to ensure that all recent health inspection findings and care plan requirements are being met consistently?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapists, especially Robert and Ashley, were the best PTs I've ever seen. They were kind, encouraging and caring with mom, and she made huge progress in a matter of days.”
“The nurse Christina was just amazing and very helpful and caring.”
“The floor of her side of the room was filthy and sticky when she first moved in... I don't think the floor was cleaned the entire time she was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 54 deficiencies across 5 surveys, with families filing 8 complaint-triggered reports, including serious concerns about resident protection and care quality. The main recurring issues are fire safety system maintenance, medication management errors, and infection control problems that persist across multiple years. While the provider reports correcting deficiencies, the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.
Dec 4, 2025Routine20
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 15, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 14, 2023Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Dec 14, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 9, 2023Complaint3
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Sep 1, 2022Routine15
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Dec 4, 2025
$13,260
Payment Denial
Dec 4, 2025
33-day denial
Fine
Dec 14, 2023
$28,512
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jul 2, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 15, 2025Complaint
A complaint survey, prompted by #CO39825, #CO39886, #CO39914, #CO39964, Incident #39815 and Incident #39827 was completed on 5/12/25 to 5/15/25. Four deficiencies were cited. Based on observations, record review and interviews, the facility failed to ensure one (#1) of four residents reviewed for abuse out of seven sample residents were kept free from abuse.Specifically, the facility failed to protect Resident #1 from sexual abuse by Resident #6.Findings include:I. Facility policy and procedureThe Abuse, Neglect, Exploitation Prevention policy and procedure, revised October 2022, was provided by the nursing home administrator (NHA) on 5/12/25 at 10:30 a.m. It read it pertinent part,"Our facility prohibits the abuse, mistreatment, neglect, and/or exploitation of residents. We believe that all residents have the right to be free from such actions by anyone, including, but not limited to, facility staff, other residents, consultants or volunteers, staff of other agencies serving our community, family members or legal guardians, friends, or any other individuals. "Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or me.. Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL) received the necessary services to maintain good grooming and personal hygiene for one (#2) of three residents reviewed for ADLs out of seven sample residents. Specifically, the facility failed to ensure Resident #2, who was dependent on staff for care, received showers per her preference. Findings include:I. Facility policy and procedureThe Bath Shower/Tub policy and procedure, revised January 2025, was received from the nursing home administrator (NHA) on 5/14/25 at 11:08 a.m. It revealed in pertinent part, "The purpose of this procedure is to promote cleanliness, provide comfort to the resident and observe the condition of the resident' s skin."Document the date and time the shower/tub bath was performed, and the name and title of the individual who is assigning the resident with the shower/tub bath, all assessment data (any reddened areas, sores on the residents skin) obtained d.. Based on observations, record review, and interviews, the facility failed to ensure two (#2 and #4) of seven residents out of seven sample residents received services provided or arranged by the facility that met professional standards of quality. Specifically, the facility failed to ensure weekly skin assessments were consistently completed, per physican' s orders, for Resident #2 and Resident #4.Findings include:I. Facility policy and procedureThe Professional Standards policy, revised December 2024, was provided by the nursing home administrator (NHA) on 5/15/25 at 8:43 a.m. It read in pertinent part,"The facility is committed to providing the highest quality of care to our residents. We believe that everyone deserves to live with dignity, respect, and the opportunity to thrive. Our goal is to foster a safe, nurturing, and supportive environment through continuous improvement in care practices."Communication and coordination of care: effective communication among all members of the care team, residents, and families will be prioritized to en..
Mar 12, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 28, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Apr 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Apr 18, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Feb 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Pavilion at Villa Pueblo, the
for profit
Chain Affiliation
Frontline Management
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 6 of 9
Ownership & Management
Owners
1111 Bonforte Blvd, LLC
Owner · Organization
Fmi-Vp, LLC
Owner (parent company) · Organization
Falk, Gregory
Owner (parent company)
Jones, Robert
Owner (parent company)
Kiklis, Dean
Owner (parent company)
Orback, Heather
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit villapueblo.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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