Pruitthealth-Town Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 96 Google reviews
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What this means for your family
While the rehabilitation and physical therapy departments are frequently cited as high-quality, the facility struggles significantly with basic nursing care and responsiveness. Families should be prepared to be highly involved in daily care, as multiple reports indicate that call buttons are often ignored and hygiene needs are frequently unmet.
Google Reviews
Google Reviews
96 reviews on Google“PruittHealth-Town Center receives highly polarized reviews, with families frequently praising the physical therapy and rehabilitation department while expressing significant alarm regarding nursing care and hygiene. Many reviewers report severe neglect, including long wait times for call buttons, poor incontinence care, and issues with cleanliness, though a subset of families reports positive experiences with specific staff members and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern-looking facility interior
- Helpful administrative and social services staff
- Some dedicated and compassionate individual caregivers
Concerns
- Chronic understaffing leading to long call-button response times (mentioned by 18 reviewers)
- Poor hygiene and incontinence care (e.g., patients left in soiled clothing) (mentioned by 12 reviewers)
- Missing or stolen personal items and clothing (mentioned by 5 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's daily routine?
- 2With the administrative and social services team being so helpful to families, what is the best way for us to stay in regular contact regarding updates on our loved one's care?
- 3How does the nursing team manage call-button responses during shift changes or periods when the facility is particularly busy?
- 4Could you walk us through your protocols for ensuring consistent hygiene care and timely assistance with incontinence needs throughout the day?
- 5What steps are in place to ensure that residents' personal belongings and clothing are securely tracked and kept safe?
- 6We'd love to know more about the dining experience, specifically how the meal service is structured and how you ensure food quality remains consistent?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy and OT departments are outstanding. The facility is Clean. The staff here are professional and caring.”
“My mother was having stroke like symptoms and fell out the bed one night and hit head and cut her leg… instead calling EMS or me. They threw her bed and shut her door while she was experiencing a TIA.”
“I timed the response time for someone to get helped into bed. Literally 1 hour and 14 minutes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
1
measures
1
measures
Residents whose walking got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PruittHealth-Town Center has had families file complaints that triggered inspections, revealing concerning issues with reporting suspected abuse and protecting residents' belongings. The facility shows recurring problems with fire safety systems, electrical equipment, and care planning assessments across multiple surveys. Most deficiencies have correction dates, though some patterns persist, suggesting ongoing operational challenges families should discuss during visits.
Aug 28, 2025Routine2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 28, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 25, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 26, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Jun 25, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Pruitthealth-Town Center
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 47 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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