Pruitthealth - Spring Valley
Strong Medicare quality ratings; families often praise friendly and family-oriented staff. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While the facility hosts engaging family events and maintains a clean environment, there is a recurring and critical pattern of failing to identify or act upon medical emergencies. If you choose this facility, you must be prepared to be an aggressive advocate for your loved one's medical needs, as multiple families have reported that staff failed to escalate urgent health issues until it was too late.
Google Reviews
Google Reviews
27 reviews on Google“PruittHealth - Spring Valley receives polarized feedback, with some families praising the staff's kindness and community events, while others report severe concerns regarding medical negligence. Multiple reviewers have documented instances where residents' deteriorating health conditions, such as UTIs, were ignored by staff until the residents required emergency hospitalization. While the facility is noted for its clean environment and family-oriented activities, the recurring reports of delayed medical intervention are a significant cause for alarm.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and family-oriented staff
- Engaging community activities and family nights
- Clean and well-maintained facility interior
- Pleasant outdoor garden and patio area
Concerns
- Failure to recognize or treat medical emergencies (specifically UTIs and acute illness) (mentioned by 3 reviewers)
- Negligence in patient monitoring and communication with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's 2/5 staffing rating, could you explain how you ensure consistent monitoring and timely responses to resident needs throughout the day and night?
- 2I noticed some families have expressed concerns regarding the detection and management of acute illnesses like UTIs; what is your specific protocol for monitoring for these types of changes in health?
- 3What is your process for communicating with family members when a resident’s health status changes or when a medical concern arises?
- 4I see that you actively engage with online feedback; how do you use that family input to improve your daily care and communication processes?
- 5The outdoor garden and patio look lovely; how often are residents encouraged to use these spaces, and are there organized activities that take place there?
- 6Could you walk me through how your team manages medication administration to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“I complained for 5 days that something was wrong with my loved one in Soring Valley but the nursing and Dr. did nothing - kept saying he was ok. When Iwent to see him, he was essentially unconscious, delirious, fevered and they had take him to the ER.”
“I attended the 3-21-24 Family Night activity at Spring Valley. The senior dancers were a hit; residents, families, friends and visitors and (employees) all seemed to enjoy the night’s activity. The facility floors had been stripped and waxed recently and the building overall was in nice, clean shape.”
“Run as fast as you can from this facility. My father was there for rehabilitation and they did not monitor his health. He died was sent via ambulance to Anderson Hospital on Monday, 4/8/2024 and less than 24 hours later he was dead with Kidney and organ failure.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant challenges with families filing complaints that led to deficiencies in 2024 regarding resident notification requirements, daily care assistance, and nutrition. The most recurring issues involve care planning and assessment, daily care quality, and building safety systems. While all deficiencies show correction dates, the pattern of complaint-triggered violations suggests families have had serious concerns about basic care standards that required federal intervention.
Aug 21, 2025Routine1
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 7, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 7, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 20, 2022Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Spring Valley
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 94 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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