Heardmont Health and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (100%)
Bottom 25% in GA · Critically understaffed (RN) · Above average staffing · Worst in C. ROSS MANAGEMENT chain · $170,259 in fines · Very few deficiencies · Special Focus Facility (CMS)
What this means for your family
This facility shows a pattern of inconsistent care quality. While some families report excellent, compassionate service, others have experienced significant issues with hygiene and communication. If you choose this facility, ensure you have a direct line of communication with a supervisor and conduct frequent, unannounced visits to monitor your loved one's well-being.
Google Reviews
Google Reviews
20 reviews on Google“Heardmont Health and Rehabilitation receives highly polarized feedback, with some families praising the kindness and responsiveness of the staff, while others report severe neglect and communication failures. Recurring criticisms focus on poor hygiene, unresponsiveness to phone calls, and specific complaints regarding the conduct of certain nursing staff. Prospective families should be aware of the significant inconsistency in care quality reported across different years.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate individual nursing staff
- Effective physical therapy services
- Clean facility environment
- Responsive to specific accommodation requests
Concerns
- Poor hygiene and lack of basic care (e.g., bathing, repositioning) (mentioned by 3 reviewers)
- Unresponsive to phone calls and poor communication with family (mentioned by 3 reviewers)
- Rude or unprofessional behavior from specific nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How does the nursing team ensure that every resident's personal hygiene and daily care needs, like bathing and repositioning, are consistently met?
- 2What is the best way for us to stay in regular contact with the nursing staff and receive updates on our loved one's condition?
- 3We've read that some staff members are incredibly kind and compassionate; how do you foster that culture of care throughout the entire team?
- 4Can you describe what a typical day looks like for residents in terms of social activities and engagement?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6What steps are being taken to improve staffing levels and ensure there is always enough support for all 60 residents?
Personalized based on this facility's data
Key Review Excerpts
“When I visit everyone goes out of their way to be friendly. My aunt has a lot of good food. She is clean and looks well cared for. I receive calls when she has a problem.”
“I can't say enough about the kindness and love we felt at Heardmont. From the moment our loved one arrived on the campus, he was loved and cared for in the best ways possible.”
“I have tried to call this facility 10x about my father and no one answered the phone. This is not the first time this has happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
4
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who got a urinary tract infection
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 27 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve care planning and assessments, infection control, and medication management. While all deficiencies show correction dates, the high volume of family complaints across multiple surveys suggests ongoing quality concerns that families should carefully investigate before placement.
Nov 18, 2025Routine10
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 7, 2025Complaint7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Mar 17, 2024Complaint10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Mar 17, 2024Routine1
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Dec 15, 2023Complaint10
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Dec 15, 2023
$170,259
Ownership & Operations
Who Operates This Facility
Heardmont Health and Rehabilitation
for profit
Chain Affiliation
C. Ross Management
8 facilities nationwide
Chain avg rating: 1.8/5 · Rank 10 of 10 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.