Nancy Hart Operation LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (58%)
Bottom 25% in GA · Critically understaffed (RN) · Significantly below average staffing · $30,309 in fines
What this means for your family
While many families report excellent care and successful rehabilitation, the facility struggles significantly with administrative communication. Before committing, ensure you have a direct line of contact with a specific staff member, as multiple families have reported difficulty getting through via the main phone line.
Google Reviews
Google Reviews
40 reviews on Google“Nancy Hart Operation LLC receives polarized feedback, with many families praising the staff's kindness and the facility's cleanliness, while others report severe communication failures and concerns regarding patient neglect. While some visitors describe a professional and caring environment, multiple families have expressed significant frustration over the inability to reach staff via phone and issues with basic patient care and oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained facility
- Professional and helpful administrative leadership
- Strong rehabilitation outcomes for some patients
Concerns
- Difficulty reaching staff by phone or getting calls returned (mentioned by 5 reviewers)
- Reports of neglect, poor hygiene, or lack of proper care (mentioned by 3 reviewers)
- Issues with lost personal belongings or clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that communication is a top priority for our family, what is the most reliable way to get updates on my loved one’s daily status, and how do you ensure calls are returned promptly?
- 2I noticed the staffing rating is currently low; how are you actively working to improve staffing levels to ensure every resident receives consistent, attentive care?
- 3We’ve read some positive feedback about your administrative team’s responsiveness; what systems do you have in place to ensure that same level of attention is applied to addressing concerns about hygiene or personal care?
- 4What specific protocols do you have in place to track and secure residents' personal belongings and clothing to prevent items from being lost?
- 5Could you walk us through how your medical team handles urgent health changes or emergencies, especially during evening or weekend hours?
- 6What does a typical day look like for residents here, and how do you encourage engagement for those who might need extra encouragement to participate in activities?
Personalized based on this facility's data
Key Review Excerpts
“I ended up at Nancy Hart for a large portion of 1021. I don't remember the beginning... They were awesome. Massive stroke Landed me there. In two days in excited to say I'll wil have walked unassisted 300 days this year!”
“The staff for the most part was very friendly and helpful. The nursing home seemed very clean and they were taking precautions against COVID properly. The only complaints I have are about when she was first admitted, they lost her clothing and her bottom teeth.”
“This nursing home is IMPOSSIBLE to get in touch with anyone. I am POA of a resident there. They never keep me in the loop, they never answer the phone, and they never return voicemails or emails.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
1
measures
14
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant compliance issues with 23 deficiencies triggered by family complaints, indicating ongoing concerns about safety and care quality. The most recurring problems involve fire safety systems, resident rights violations, and medication management errors. While the facility corrects issues when cited, deficiencies in safety hazard prevention and medication errors have persisted across multiple surveys, suggesting systemic challenges in maintaining consistent standards.
Jul 24, 2025Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 29, 2024Complaint12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 29, 2024Routine11
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 21, 2023Complaint10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jan 6, 2023Routine15
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Federal Penalties
Fine
Feb 29, 2024
$4,017
Fine
Feb 29, 2024
$4,017
Fine
Feb 29, 2024
$6,682
Fine
Jul 21, 2023
$7,796
Fine
Jul 21, 2023
$7,797
Ownership & Operations
Who Operates This Facility
Nancy Hart Operation LLC
for profit
Ownership & Management
Owners
Lazar, Devorah
Owner
Lazar, Levi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit nancyhartnursing.com
Medicare data downloads
Original nursing home datasets
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