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Nursing HomeMedicaid Investigative

Pruitthealth - Rome

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2 Three Mile Road Ne, Rome, GA 30165100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 82 Google reviews

5
4
3
2
1
Pruitthealth - Rome Nursing Home in Rome, GA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (9 vs median 5.0)

Below average in GA · Below recommended RN staffing · Above average staffing · Low staff turnover (stable workforce) · Below chain average · $17,345 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its clean environment and effective rehabilitation programs, making it a strong candidate for post-acute recovery. However, families should be aware of persistent issues with the phone system and occasional delays in staff response times; we recommend establishing a direct line of communication with a specific nurse or case manager rather than relying on the main switchboard.

Google Reviews

Google Reviews

82 reviews on Google
PruittHealth - Rome is widely praised for its clean, modern facility and a dedicated therapy team that has helped many residents recover and return home. While many families express deep gratitude for the compassionate nursing staff, there are recurring reports of significant communication gaps and difficulties reaching residents via the facility's phone system. Some families have also raised concerns regarding inconsistent response times for basic patient care needs, particularly during off-hours.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0ActivitiesN/AMeds5.0Memory4.0Comms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Effective rehabilitation and physical therapy programs
  • Compassionate and attentive nursing staff
  • Professional and helpful administrative personnel

Concerns

  • Poor phone system and difficulty reaching residents/staff (mentioned by 4 reviewers)
  • Slow response times to patient call lights and basic care needs (mentioned by 3 reviewers)
  • Inconsistent communication with family members regarding care changes (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'20(4)'22(11)'24(18)'26(13)

Distribution · 85 analyzed

5
59
4
14
3
4
2
3
1
5

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that communication with families can sometimes be a challenge; what is your standard process for updating us on changes in a loved one's health or care plan?
  • 2Since I’ve heard that reaching the facility by phone can be difficult at times, what is the best way for us to get in touch with staff or our loved one directly?
  • 3With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly and that residents receive timely assistance with their basic needs?
  • 4Given the recent focus on improving the dining experience, could you walk us through how you handle meal service and accommodate specific dietary preferences or nutritional needs?
  • 5I see that you have a strong rehabilitation program; how do you integrate those therapy goals into the daily routine for residents who are not in active sessions?
  • 6How do you handle medical emergencies or urgent health changes during the evening and weekend hours when administrative staff may not be on-site?

Personalized based on this facility's data


Key Review Excerpts

The entire staff was incredible. They were so kind and caring. They found ways every day to make my dad smile, feel safe, and well cared for.

Long-term resident's family · 2024★★★★★

The communication with family is wonderful and the professionalism of the staff is great. It’s been a long two and half months of worry; Pruitt made our new normal less scary.

Rehab patient's family · 2023★★★★★

Big spacious private room. Answer call lights in a timely manner. Helpful CNAs & nurses. Therapist were good. Only complaint is the food. Not nutritious & usually cold

Rehab patient · 2025★★★★★
Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
74%
Registered nurses for medical care
Total Nursing
3.98hrs
97%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

17

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
GA
10.6%
Floyd
16.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
19.4%
GA
16.0%
Floyd
21.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Better than Avg
Here
14.4%
US
19.5%
GA
20.5%
Floyd
27.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.5%
GA
20.1%
Floyd
17.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.3%
GA
16.6%
Floyd
13.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
GA
91.2%
Floyd
94.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
81.8%
GA
80.4%
Floyd
83.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.3%
Better than Avg
Here
90.3%
US
79.8%
GA
78.4%
Floyd
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
GA
2.4%
Floyd
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (6.1)
2 complaint-triggered
$17,345 in fines

This facility shows a concerning pattern with fire safety issues recurring across all three surveys from 2021 to 2025, suggesting persistent problems with sprinkler maintenance and fire-resistant construction that the facility has struggled to permanently resolve. The most recent 2025 survey revealed broader concerns including infection control, food safety, medication management, and resident rights violations, though all deficiencies were reportedly corrected with dates provided by the facility.

Feb 20, 2026Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Feb 20, 2026Complaint
2
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 9, 2025Routine
12
0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jun 1, 2023Routine
4
0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Jan 9, 2025

$4,147

Fine

Jan 9, 2025

$13,198

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Rome

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 64 of 94

Ownership & Management

Owners

United Health Services of Georgia, INC.

Owner · Organization

Lisa P Hamby Trust

Owner (parent company) · Organization

Neil L Pruitt Jr Trust

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo J Paige Pruitt

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo Lisa P Hamby

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo Neil L Pruitt Jr

Owner (parent company) · Organization

Pruitt Properties INC

Owner (parent company) · Organization

Uhs-Pruitt Holdings, INC.

Owner (parent company) · Organization

United Health Services INC

Owner (parent company) · Organization

Key personnel

Small, PhilipManaging Control - Governing BodyClark, DonnaManagerLisa P Hamby TrustAdp of the SnfNeil L Pruitt Jr TrustAdp of the SnfNwp 2020 Child Tr Fbo J Paige PruittAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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