Pruitthealth - Rome
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 5.0)
Below average in GA · Below recommended RN staffing · Above average staffing · Low staff turnover (stable workforce) · Below chain average · $17,345 in fines
What this means for your family
This facility is highly regarded for its clean environment and effective rehabilitation programs, making it a strong candidate for post-acute recovery. However, families should be aware of persistent issues with the phone system and occasional delays in staff response times; we recommend establishing a direct line of communication with a specific nurse or case manager rather than relying on the main switchboard.
Google Reviews
Google Reviews
82 reviews on Google“PruittHealth - Rome is widely praised for its clean, modern facility and a dedicated therapy team that has helped many residents recover and return home. While many families express deep gratitude for the compassionate nursing staff, there are recurring reports of significant communication gaps and difficulties reaching residents via the facility's phone system. Some families have also raised concerns regarding inconsistent response times for basic patient care needs, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective rehabilitation and physical therapy programs
- Compassionate and attentive nursing staff
- Professional and helpful administrative personnel
Concerns
- Poor phone system and difficulty reaching residents/staff (mentioned by 4 reviewers)
- Slow response times to patient call lights and basic care needs (mentioned by 3 reviewers)
- Inconsistent communication with family members regarding care changes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication with families can sometimes be a challenge; what is your standard process for updating us on changes in a loved one's health or care plan?
- 2Since I’ve heard that reaching the facility by phone can be difficult at times, what is the best way for us to get in touch with staff or our loved one directly?
- 3With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly and that residents receive timely assistance with their basic needs?
- 4Given the recent focus on improving the dining experience, could you walk us through how you handle meal service and accommodate specific dietary preferences or nutritional needs?
- 5I see that you have a strong rehabilitation program; how do you integrate those therapy goals into the daily routine for residents who are not in active sessions?
- 6How do you handle medical emergencies or urgent health changes during the evening and weekend hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was incredible. They were so kind and caring. They found ways every day to make my dad smile, feel safe, and well cared for.”
“The communication with family is wonderful and the professionalism of the staff is great. It’s been a long two and half months of worry; Pruitt made our new normal less scary.”
“Big spacious private room. Answer call lights in a timely manner. Helpful CNAs & nurses. Therapist were good. Only complaint is the food. Not nutritious & usually cold”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with fire safety issues recurring across all three surveys from 2021 to 2025, suggesting persistent problems with sprinkler maintenance and fire-resistant construction that the facility has struggled to permanently resolve. The most recent 2025 survey revealed broader concerns including infection control, food safety, medication management, and resident rights violations, though all deficiencies were reportedly corrected with dates provided by the facility.
Feb 20, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 20, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2025Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 1, 2023Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jan 9, 2025
$4,147
Fine
Jan 9, 2025
$13,198
Ownership & Operations
Who Operates This Facility
Pruitthealth - Rome
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 64 of 94
Ownership & Management
Owners
United Health Services of Georgia, INC.
Owner · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo J Paige Pruitt
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Lisa P Hamby
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
Pruitt Properties INC
Owner (parent company) · Organization
Uhs-Pruitt Holdings, INC.
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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