Harborview Rome
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
Below average in GA · Below recommended RN staffing · Above average staffing · No penalties on record · Abuse citation
What this means for your family
While some families report positive experiences with the staff, the recurring reports of pest infestations and neglect are deeply concerning. We strongly recommend conducting an unannounced visit to inspect the cleanliness of the facility and speaking directly with current residents' families before making a decision.
Google Reviews
Google Reviews
38 reviews on Google“Harborview Rome receives highly polarized feedback, with some families praising the staff's kindness and the facility's cleanliness, while others report severe neglect and unsanitary conditions. Multiple reviewers have raised alarming concerns regarding pest infestations, poor hygiene standards, and inadequate medical care. Families considering this facility should be aware of the significant disparity between positive experiences and reports of serious patient safety issues.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional nursing staff
- Clean and well-maintained environment
- Engaging activities and events
- Responsive leadership for some families
Concerns
- Presence of roaches and pest infestations (mentioned by 3 reviewers)
- Neglect and poor hygiene (e.g., failure to change bandages or assist with toileting) (mentioned by 5 reviewers)
- Inadequate medication management and missing personal items (mentioned by 2 reviewers)
- Rude or dismissive staff attitudes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some feedback regarding facility maintenance; could you walk me through your current pest control schedule and how you ensure the living areas remain sanitary?
- 2Given the recent focus on health inspection scores, what specific steps is the leadership team taking to improve clinical outcomes and hygiene standards for residents?
- 3Could you explain your process for medication management and how you ensure that residents receive their prescriptions accurately and on time?
- 4I see that you have a variety of activities listed; how do you encourage residents to participate, and can you describe a favorite recent event that brought the community together?
- 5What is your protocol for ensuring that residents receive consistent assistance with daily needs like toileting and personal grooming throughout all shifts?
- 6I appreciate that your leadership team engages with online feedback; how do you use that input to foster a more responsive and welcoming culture among your staff?
Personalized based on this facility's data
Key Review Excerpts
“Came to see my father in law and sat in a chair and got roaches all over me. We've had nothing but problems with this place.”
“The staff has always been helpful friendly and professional.”
“I went to this facility for the first time today and I am absolutely appalled. I work in healthcare and I have never seen a facility with this many HIPAA and OSHA violations. There was garbage and bugs everywhere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing multiple complaints that triggered 9 of 16 total deficiencies, including serious issues with abuse protection and neglect reporting. The most recurring problems involve care planning and assessments, infection control, and resident safety protections. While all deficiencies show correction dates, the pattern of family complaints about fundamental care issues like treatment quality, resident rights, and safety suggests ongoing operational challenges that warrant careful consideration.
Dec 4, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 28, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 18, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 1, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2024Routine2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Oct 20, 2022Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Harborview Rome
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 10 of 20
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit romehbrv.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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