Nursing HomeMedicaid

Pruitthealth - Pensacola, LLC

Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

1371 West 9 Mile Road, North Central Pensacola · Pensacola, FL 32534|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 206 Google reviews

(805) 983-8888 Directions Website

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What this means for your family

While the facility is physically beautiful and has a strong social services team, the recurring reports of severe understaffing and medication management errors are critical red flags. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and medication administration, especially during nights and weekends.

Google Reviews

206 reviews on Google

“PruittHealth - Pensacola is a modern, aesthetically impressive facility that receives high praise for its physical environment and specific staff members. However, families should be aware of serious, recurring reports regarding severe understaffing, particularly during night shifts, and significant lapses in patient care, including neglect and medication management issues.”

Quality Themes

Tap a score for details

Strengths

Modern, clean, and well-maintained facility
Compassionate and helpful individual staff members
Effective social services and discharge planning
Pleasant and resort-like atmosphere

Concerns

Severe understaffing leading to slow or non-existent response to call lights (mentioned by 6 reviewers)
Neglect and poor patient care (e.g., hygiene, feeding, medication delays) (mentioned by 5 reviewers)
Unprofessional or hostile staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 210 analyzed

186

⚡35 reviews posted between Oct 22, 2024 – Oct 26, 2024 · 35 were 5-star

⚡17 reviews posted between Sep 9, 2025 – Sep 11, 2025 · 17 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It's wonderful to see how clean and well-maintained the facility is; what specific routines do you have in place to keep the environment feeling so modern and resort-like?
2We noticed the staff is often described as very compassionate; how do you ensure that this level of personal care remains consistent even during busy shifts?
3Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
4How do you manage call light responses during the night or during shift changes to ensure residents aren't waiting long for assistance?
5What kind of daily social activities or outings are available to help residents stay engaged and part of the community?
6In the event of a medical emergency after hours, what is the immediate process for contacting doctors and ensuring the resident receives urgent care?

Personalized based on this facility's data

Key Review Excerpts

“There were only six staff members for 120 beds. My loved one was only there for four and a half hours and it was terrifying. There was a male resident yelling for help for almost two hours without anyone checking on him.”

Family member · 2026★☆☆☆☆

“My Dad had 2 falls in less than a week, one where he was very injured and still in hospital. They NEVER apologized or followed up with us. Not enough staff and the nurses there would never answer my questions or follow up with medical information.”

Family member · 2025★☆☆☆☆

“Jessica Landrum did a wonderful job at communicating during the discharge process and made transitioning back home a easy process ensuring we had everything we would need once home.”

Family member · 2026★★★★★

Source: 206 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.82hrs

Registered nurses for medical care

Total Nursing

3.83hrs

93%

All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility43.2%

Worse than Avg

Here

43.2%

15.3%

10.6%

Escambia

8.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.1%

Worse than Avg

Here

31.1%

19.4%

11.5%

Escambia

13.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility23.6%

Worse than Avg

Here

23.6%

14.4%

9.1%

Escambia

7.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.1%

Escambia

6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.7%

Better than Avg

Here

7.7%

15.5%

8.7%

Escambia

12.0%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.0%

Mixed vs Avgs

Here

12.0%

19.5%

15.0%

Escambia

11.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.8%

Better than Avg

Here

96.8%

79.8%

94.7%

Escambia

95.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.2%

Mixed vs Avgs

Here

93.2%

81.8%

94.8%

Escambia

95.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.5%

Escambia

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

2 complaint-triggered

Families filed complaints that led to federal inspection findings in November 2025, revealing deficiencies in resident assessments and incontinence care. Both issues have been corrected by the facility. With only two complaint-triggered deficiencies from a single survey, this represents a relatively limited inspection record, though families should inquire about the facility's current assessment processes and incontinence management protocols.

Mar 12, 2026Routine1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 12, 2025Complaint2 findings

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Pensacola, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Ownership & Management

Owners

Pruitthealth- West Florida, LLC

Owner · Organization

99%

Lisa P Hamby Trust