Nursing HomeMedicaid Top Rated

De Luna Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

9310 Fowler Ave, North Central Pensacola · Pensacola, FL 32514|90 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 56 Google reviews

(850) 430-0600 Directions Website

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What this means for your family

This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgical recovery. However, families must be prepared to be highly involved advocates; multiple reviewers cited severe communication gaps and medication errors. Before admitting a loved one, ask specifically about their protocol for family updates and how they handle medication management during weekends.

Google Reviews

56 reviews on Google

“De Luna Health and Rehabilitation Center receives highly polarized reviews, with many families praising the facility's physical environment and the effectiveness of its physical therapy department. However, significant and recurring concerns exist regarding poor communication, inconsistent nursing care, and issues with medication management. Families should be aware that while some patients have excellent recovery experiences, others report serious lapses in basic hygiene, responsiveness, and discharge planning.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy teams
Clean, modern, and well-maintained facility
Compassionate and dedicated individual staff members
Strong recovery outcomes for many rehab patients

Concerns

Poor communication and unresponsiveness from administration (mentioned by 8 reviewers)
Inconsistent or negligent nursing care and hygiene (mentioned by 7 reviewers)
Medication management errors or delays (mentioned by 5 reviewers)
Staff observed using phones instead of attending to patients (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 57 analyzed

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

1We are so impressed by your 5-star health inspection rating; what specific protocols do you follow to ensure the facility stays so clean and well-maintained?
2Since we've heard great things about your therapy teams, could you tell us more about how the physical and occupational therapists work with residents to help them reach their recovery goals?
3How does the administration ensure that families are kept updated and informed about changes in a resident's care or daily routine?
4What specific systems are in place to ensure that medication is administered accurately and on a strict schedule every day?
5Could you describe what the daily activity calendar looks like, and how you ensure residents are engaged and supervised during social hours?
6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating with doctors?

Personalized based on this facility's data

Key Review Excerpts

“The facility was clean. That’s the best I can say. The staff seemed to not really know what’s going on with the patients who need actual care.”

Memory care family member · 2024★★☆☆☆

“My husband had no bedsores going there came out with large bedsores I have pictures to prove it, it is now 2025 I have the worst guilt for ever putting him there.”

Long-term resident's family · 2025★☆☆☆☆

“My mom was there and I couldn’t have asked for a better rehab facility. Physical therapy worked so hard with her and got her back to where she was able to go home!”

Rehab patient's family · 2024★★☆☆☆

Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.69hrs

92%

Registered nurses for medical care

Total Nursing

5.10hrs

All nurses + aides combined

Staff Turnover

52%

Lower is better (< 30% = good)

RN Turnover

36%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 9 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.0%

Better than Avg

Here

5.0%

14.4%

9.1%

Escambia

9.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.0%

Mixed vs Avgs

Here

5.0%

12.1%

4.1%

Escambia

5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Escambia

98.0%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.6%

Mixed vs Avgs

Here

13.6%

19.5%

15.0%

Escambia

11.3%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

3.2%

2.6%

Escambia

3.5%

🔒

Residents who were physically restrained

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

0.1%

0.0%

Escambia

0.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.5%

Mixed vs Avgs

Here

94.5%

81.8%

94.8%

Escambia

95.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.9%

Mixed vs Avgs

Here

84.9%

79.8%

94.7%

Escambia

95.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.0%

Worse than Avg

Here

2.0%

1.6%

1.5%

Escambia

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (7.3)

De Luna Health and Rehabilitation Center shows a mixed safety record with 5 deficiencies across 2 surveys, primarily involving fire safety systems and equipment maintenance. The facility had recurring issues with sprinkler system maintenance across both surveys, along with problems in medication labeling and heating equipment restrictions. All deficiencies have been corrected by the provider, though the repeat sprinkler system violation suggests ongoing maintenance challenges that families should inquire about during visits.

May 1, 2025Routine2 findings

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Minimal · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 20, 2023Routine3 findings

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Ownership & Operations

Who Operates This Facility

Owner / Operator

De Luna Health and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

De Luna Operating Holdings LLC

Owner · Organization

100%

Dawn Ogc Panhandle Partners LLC