Pruitthealth - Magnolia Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 188 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 5.0)
Below average in GA · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility offers a high-quality physical therapy program and a clean, modern environment, which many families find beneficial for short-term rehab. However, the recurring reports of severe understaffing and unresponsiveness to call lights are critical red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensure their basic needs are being met.
Google Reviews
Google Reviews
188 reviews on Google“PruittHealth - Magnolia Manor receives highly polarized feedback, with many families praising the facility's aesthetic, cleanliness, and the effectiveness of its physical therapy department. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and poor communication from administrative and nursing staff. Families should be aware that while many report successful rehabilitation outcomes, others describe neglectful care, particularly during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective and professional physical therapy team
- Clean, modern, and well-maintained facility
- Helpful social services staff
- Welcoming and professional atmosphere
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Unresponsive to call lights and patient needs (mentioned by 9 reviewers)
- Difficulty reaching staff via telephone (mentioned by 6 reviewers)
- Poor wound care and development of bedsores (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and responsiveness?
- 2Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 3Could you walk me through your clinical process for monitoring skin integrity and preventing complications like bedsores, especially for residents with limited mobility?
- 4With the physical therapy team being such a standout feature here, how is that department integrated into the daily routine to keep residents active and engaged?
- 5What is the best way for family members to stay in touch with the nursing staff, and how do you ensure that updates regarding a resident's medication or health status reach us consistently?
- 6How does the facility approach staffing during peak hours to ensure that residents receive the personal attention they need throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is outstanding!! Six weeks later he is walking with a cane moving his right leg and arm.”
“Only complaint I see they need to work on answering the patient call light in a timely manner.”
“My dad sat in filth for long periods of time. He was told “I’ll find someone to help” and then left in filth or slumped over multiple times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 20 complaint-triggered deficiencies, indicating families have filed multiple reports about care issues. The most frequent problems involve resident rights violations, daily care assistance, and food service safety. Issues span from 2019 to 2024 with recurring problems in care planning and accident prevention appearing across multiple surveys, though the facility reports correcting each deficiency when cited.
Nov 1, 2024Complaint16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nov 1, 2024Routine6
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Feb 7, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 25, 2022Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 20, 2019Routine4
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Magnolia Manor
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 70 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
188 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Ivydale at Willow Lodge
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