Pruitthealth - Grandview
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
This facility is frequently praised for its clean environment and effective physical therapy, making it a potential candidate for short-term rehab. However, families must be aware of recurring reports regarding slow call-light response times and staffing shortages; we strongly recommend visiting during a weekend or evening to observe staffing levels firsthand.
Google Reviews
Google Reviews
41 reviews on Google“PruittHealth - Grandview receives polarized feedback, with many families praising the facility for its clean environment and effective physical therapy team. However, significant concerns persist regarding staffing ratios, slow response times for call lights, and inconsistent quality of care, particularly regarding hygiene and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Clean and well-maintained facility
- Professional and knowledgeable management
- Compassionate and attentive individual staff members
Concerns
- Slow response to call lights and patient assistance (mentioned by 5 reviewers)
- Understaffing leading to poor patient-to-CNA ratios (mentioned by 3 reviewers)
- Poor food quality and lack of healthy options (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the physical therapy team here; how do you tailor therapy plans to help residents regain their independence?
- 2Since the facility is so well-maintained, could you tell us more about how the dining experience is structured and what kind of healthy meal options are available?
- 3How does the nursing team manage call lights and ensure that residents receive timely assistance during the night shifts?
- 4What is the typical ratio of CNAs to residents on a standard day shift to ensure everyone gets the attention they need?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting physicians or transferring to a hospital?
- 6We noticed the management team is very engaged with feedback; how does the staff use resident and family input to improve daily care?
Personalized based on this facility's data
Key Review Excerpts
“The only thing I saw that could use some attention was the time of matter call lights were answered.”
“The facility was very bright n clean no nursing home smell when you enter the building.”
“Some of the workers are not nice to the residents at all , I have heard the nurse several times yelling at residents to pick things up after she accidentally dropped a medicine cup”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed inspection record with 13 deficiencies across three surveys, all corrected by the provider. The most frequent issues involve care planning and resident assessments, which appeared in multiple surveys, alongside recurring problems with appropriate treatment and care delivery. While environmental safety and facility maintenance issues also surfaced regularly, no complaints were filed by families and all identified deficiencies have correction dates.
Mar 20, 2025Routine3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 5, 2023Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Aug 21, 2022Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Grandview
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 22 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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