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Nursing HomeMedicaid

Pruitthealth - Athens Heritage

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

960 Hawthorne Avenue, Athens, GA 30606104 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 86 Google reviews

5
4
3
2
1
Pruitthealth - Athens Heritage Nursing Home in Athens, GA — Street View
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What this means for your family

While the physical therapy department is frequently praised for helping patients regain strength, the facility has a persistent history of understaffing and neglect. Before choosing this facility, we strongly recommend asking for specific nurse-to-patient ratios and observing the response time to call lights during a weekend visit.

Google Reviews

Google Reviews

86 reviews on Google
PruittHealth - Athens Heritage receives highly polarized feedback, with many families reporting severe neglect, understaffing, and poor communication, while others praise the physical therapy department and specific staff members. Critical concerns frequently involve delayed response times for call buttons, hygiene issues such as unaddressed bedsores and soiled linens, and a lack of basic assistance with feeding and hydration. Families considering this facility should be aware of the significant inconsistency in care quality and the recurring reports of staffing shortages.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean5.0Activities4.0Meds2.0MemoryN/AComms2.0Value2.0

Strengths

  • Effective physical and occupational therapy
  • Clean, well-maintained facility environment
  • Some highly dedicated and caring individual staff members

Concerns

  • Severe understaffing leading to long wait times for assistance (mentioned by 12 reviewers)
  • Poor hygiene and failure to manage basic needs (toileting/incontinence) (mentioned by 9 reviewers)
  • Inadequate communication with family members regarding medical status (mentioned by 6 reviewers)
  • Neglect regarding feeding and hydration assistance (mentioned by 5 reviewers)
  • Unprofessional or dismissive behavior from administrative/social work staff (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(4)'22(11)'24(20)'26(9)

Distribution · 88 analyzed

5
43
4
6
3
4
2
9
1
26

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
  • 2How does the nursing team ensure that residents receive timely assistance with personal care and hygiene needs throughout the day?
  • 3What is your process for keeping family members updated on changes in a resident's medical status or daily well-being?
  • 4Could you describe the meal service and how the facility ensures all residents are properly supported with feeding and hydration?
  • 5What kind of daily activities or social events are available to keep residents engaged and active within the community?
  • 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy is great though.

Rehab patient family member · 2024☆☆☆☆

The staff is great! My husband was very weak and had no appetite when he first arrived. They worked with him and got him stronger, made sure he ate, and the staff was super nice.

Long-term resident's family · 2024★★★★★

The facility is clean and didn’t smell at all. I strongly recommend this facility.

Rehab patient family member · 2024☆☆☆☆
Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
19.4%
GA
16.0%
Clarke
18.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
15.3%
GA
16.6%
Clarke
18.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
14.4%
GA
15.7%
Clarke
15.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
GA
10.6%
Clarke
7.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.5%
GA
20.1%
Clarke
17.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
GA
91.2%
Clarke
94.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
GA
78.4%
Clarke
85.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
GA
80.4%
Clarke
82.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
1.6%
GA
2.4%
Clarke
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
3penalties
Near state avg (6.1)
4 complaint-triggered
$16,801 in fines

This facility has faced serious issues with families filing complaints about safety hazards, resident rights violations, and care quality, including a more severe safety deficiency in 2024. The most recurring problems involve resident rights protections, safety hazards and accident prevention, and fire safety systems. While all deficiencies show correction dates, the pattern of 40 deficiencies across multiple surveys and repeated safety issues in the same areas suggests ongoing challenges with maintaining consistent standards.

Sep 4, 2025Routine
6
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

May 16, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0371Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 9, 2024Complaint
4
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0585Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 2, 2022Routine
17
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0001Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Federal Penalties

Fine

Jan 9, 2024

$4,017

Fine

Jan 9, 2024

$6,284

Fine

Jan 9, 2024

$6,500

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Athens Heritage

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 62 of 94

Ownership & Management

Owners

Athens Heritage Properties, INC

Owner · Organization

United Health Services of Georgia, INC.

Owner · Organization

Pruitt, Neil

Owner

Lisa P Hamby Trust

Owner (parent company) · Organization

Neil L Pruitt Jr Trust

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo J Paige Pruitt

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo Lisa P Hamby

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo Neil L Pruitt Jr

Owner (parent company) · Organization

Pruitt Family Trust

Owner (parent company) · Organization

Uhs-Pruitt Holdings, INC.

Owner (parent company) · Organization

United Health Services INC

Owner (parent company) · Organization

Pruitt, Nancy

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Pruitt, Neil

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Small, Philip

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Baily, JanelManagerShah, ArpitManagerAthens Heritage Properties, INCAdp of the SnfJ Paige Pruitt TrustAdp of the SnfLisa P Hamby TrustAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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