Oaks - Athens Skilled Nursing, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 201 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (67%)
Below average in GA · Below recommended RN staffing · Above average staffing · Below chain average · $15,646 in fines · Very few deficiencies
What this means for your family
While the facility offers an excellent therapy program and a beautiful environment, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, we strongly recommend visiting daily to monitor your loved one's hygiene and medical care, and ensure you have a direct line of communication with a specific manager rather than relying on the main desk.
Google Reviews
Google Reviews
201 reviews on Google“OAKS - ATHENS SKILLED NURSING, THE is a visually impressive facility that consistently receives high praise for its physical therapy department and modern amenities. However, families frequently report severe concerns regarding chronic understaffing, neglectful nursing care, and poor communication, with many reviewers describing a stark contrast between the facility's appearance and the quality of daily patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and professional therapy team
- Modern, clean, and well-maintained facility
- Engaging daily activities and events
- Friendly and helpful front-desk staff
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 22 reviewers)
- Neglect regarding basic hygiene, including bathing and changing soiled linens (mentioned by 18 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 12 reviewers)
- Inadequate medical oversight and failure to follow doctor's orders (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what is your current protocol for ensuring call lights are answered promptly, especially during overnight or weekend shifts?
- 2I noticed some feedback regarding hygiene and linen changes; could you walk me through your facility's daily schedule for personal care and how you monitor that these tasks are consistently completed?
- 3What is your process for keeping families updated on a resident's health status, and who is the primary point of contact if we have trouble reaching the nursing station by phone?
- 4I see your therapy team is highly regarded; how do they coordinate with the nursing staff to ensure that doctor's orders are followed accurately during the recovery process?
- 5Since you have a robust calendar of daily activities, how do you encourage residents to participate, and are there options for those who might need extra assistance getting to these events?
- 6I appreciate that you actively engage with online feedback; how do you use that input to make tangible improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“The lead physical therapist is experienced, professional and caring. Therapy sessions are good but would have preferred less group sessions.”
“The facility looks wonderful. An impressive physical rehab area, nice lobby, a little cantina, chapel, movie theater. I was totally impressed. It was only after he was admitted that I learned all of the amenities were for show.”
“My mother was there after a fall with Subdural Hematoma and Right Shoulder injury. The staff there was very helpful and responded in a timely manner. Nurses and CNA’s were extremely nice & respectful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in 7 deficiencies, including serious concerns about abuse reporting failures, medication errors, and inadequate nursing staffing. The facility has recurring problems with infection control, safety protocols, and care planning across all four surveys since 2019. While all deficiencies show correction dates, the pattern of repeated issues in critical areas like resident protection and medication management suggests ongoing operational challenges that families should carefully evaluate.
Feb 22, 2026Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 22, 2026Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Jan 30, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 30, 2025Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 9, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jun 10, 2022Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Services Deficiencies
Enure that solid fuel-burning fireplaces are not in patient sleeping areas.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Oct 9, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Oaks - Athens Skilled Nursing, the
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 75 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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