Providence Place of Pottsville
Limited public data on Providence Place of Pottsville. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 18 Google reviews
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What this means for your family
This facility has a long-standing reputation for compassionate, high-quality memory care and a friendly staff. However, you should exercise extreme caution and perform an unannounced visit to verify cleanliness and pest control, as recent reports of hygiene issues and bedbugs are very serious.
Google Reviews
Google Reviews
18 reviews on Google“Families often praise the facility for its compassionate, attentive staff and the high quality of care provided in the memory care and connections units. However, recent reviews raise serious concerns regarding cleanliness, specifically regarding hygiene maintenance and reports of bedbugs, as well as inconsistent food quality and rising costs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Engaging daily activities and social programs
- Supportive memory care environment
- Professional admission process
Concerns
- Issues with cleanliness and hygiene maintenance (mentioned by 2 reviewers)
- Inconsistent food quality and meal planning (mentioned by 2 reviewers)
- Staffing shortages affecting resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It’s great to see how much the staff engages with residents; what specific daily activities or social programs are currently the most popular among the residents here?
- 2We want to ensure the environment stays comfortable for our loved one; what are your current protocols for maintaining daily cleanliness and hygiene in the resident rooms and common areas?
- 3Since we are looking for consistent nutrition, could you tell us more about how the meal planning works and how you ensure high food quality for every meal?
- 4I noticed the admission process is very professional; once a resident moves in, how does the nursing staff handle medical emergencies or changes in care needs during the night?
- 5We value a supportive environment; how does the team specifically tailor the care experience for residents who may need extra support with memory care?
- 6How does the facility manage staffing levels to ensure that every resident receives the attentive, compassionate care the nursing team is known for?
Personalized based on this facility's data
Key Review Excerpts
“Providence Place was perfect for my Nana in the last chapter of her life. From the caring staff to the abundance of activities offered to the clean facilities, we couldn’t have asked for a better place for her to call home!”
“The staff of the Connections Club made sure that she was involved in daily activities making her feeling involved in life. I would recommend this Assisted Living very highly.”
“My Dad lived here for 5.5 years, well into his 90s. He stayed, a while, in Assisted Living, then we determined that the Memory Care unit... would be in his best interest.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2023 and 2026, Providence Place of Pottsville underwent 54 inspections, resulting in 22 clean reports and 93 recorded violations. Documented findings include inconsistencies in medical evaluations, medication administration errors, and lapses in resident privacy and staff orientation protocols.
Mar 6, 2026RoutineCleanReport
No deficiencies found during this inspection.
Feb 11, 2026Routine
The home failed to immediately suspend a staff person or implement a plan of supervision following an allegation of resident abuse.
A staff member used a manual restraint by placing a resident's legs between their calves to immobilize movement during morning care.
The resident's support plan was not updated to reflect a change in diet from mechanical soft to a regular diet.
Jan 6, 2026Routine
Three large trash cans in the kitchen were found without lids.
The refrigerator in the third-floor activities room lacked a thermometer.
The kitchen's main freezer contained an open and unsealed bag of hamburger patties.
Two dented cans of sauerkraut were found in the kitchen's dry food storage.
A tissue was found located near the dryer hose in the Memory Care laundry room.
A resident's annual medical evaluation was incomplete regarding the ability to self-administer medications.
A container of Minerine Créme was stored unlocked on a table outside a resident's room.
Nov 20, 2025Routine
A staff member was heard through a resident's camera audio using profanity toward a resident.
A resident's medical evaluation for admission to the Secure Dementia Care Unit did not indicate if the home could safely meet their needs.
A resident's assessment and support plan contained inaccurate information regarding memory impairment and incorrectly used another resident's name.
Oct 15, 2025RoutineCleanReport
No deficiencies found during this inspection.
Apr 23, 2025Routine
A container with empty pill packets containing resident names and medications was found on top of a medication cart.
A 50-pound bag of oats was found stored directly on the floor of the pantry.
Cereal found in the pantry was wrapped in plastic wrap but not labeled with contents or the storage date.
A 50-pound bag of oats and a 25-pound bag of panko breadcrumbs were left open and not properly sealed.
Eye drops were not discarded according to the manufacturer's instruction to discard 6 weeks after opening.
A resident's support plan was not updated to address wandering behaviors and aggression following an altercation.
Feb 19, 2025Routine
A container of empty pill packets with resident names and medications was left on a medication cart, and a posted inspection summary included a privacy coding document.
Contracts for Resident 2 and Resident 3 were not signed by the residents.
Ice cream had spilled all over the bottom and sides of the ice cream chest freezer.
The lamp in Room 111 was located approximately 3 feet away from the bed and was unreachable from the bedside.
Blueberries and chicken salad found in the 3rd floor dining area refrigerator were not labeled or dated.
Jan 6, 2025Routine
Resident HM was administered the incorrect medication in both eyes instead of the prescribed medication.
Ownership & Operations
Who Operates This Facility
Providence Place of Pottsville Associates
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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