Providence Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (29 vs median 8.0)
- High RN turnover (55%)
Bottom 25% in PA · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $45,593 in fines · Abuse citation
What this means for your family
While the facility has a strong reputation for physical therapy and cleanliness, the recent surge in reports regarding neglect and slow response times is concerning. If you choose this facility, we strongly recommend daily visits to monitor your loved one's care and ensure that basic needs like hygiene and medication are being met consistently.
Google Reviews
Google Reviews
48 reviews on Google“Providence Health & Rehab Center receives highly polarized feedback, with some families praising the dedicated therapy team and clean environment, while others report severe neglect and staffing shortages. Many negative reviews highlight dangerous delays in patient response times, poor communication, and recurring instances of residents being sent back to the hospital due to inadequate care. Prospective families should be aware of the stark contrast between those who had positive rehabilitation experiences and those who experienced significant lapses in basic patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical and occupational therapy teams
- Clean and well-maintained facility environment
- Helpful and caring individual staff members
- Engaging activities like bingo and grooming services
Concerns
- Severe understaffing leading to long response times for call bells (mentioned by 8 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
- Inadequate medical oversight resulting in hospital readmissions (mentioned by 4 reviewers)
- Rude or unprofessional behavior from night shift staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 180 residents, what specific protocols are in place to ensure call bells are answered promptly during peak hours and overnight shifts?
- 2I noticed the therapy team receives high praise; how do you integrate those skilled physical and occupational therapists into the daily care plans for new residents?
- 3Could you walk me through your current process for communicating updates to families, especially regarding changes in a resident's medical status or medication management?
- 4With 29 recent state violations, what concrete steps is the leadership team currently taking to improve oversight and address the areas identified by CMS inspectors?
- 5I see that you engage with feedback online; how do you use that family input to improve the dining experience and overall quality of life for residents?
- 6What is your protocol for coordinating care with local hospitals to ensure a smooth transition and prevent unnecessary readmissions for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The speech, occupational and physical therapists are also top notch - caring and devoted to my mom.”
“He fell out of bed laid on the floor for 1 hour. Another trip to the hospital. This place should be shut down.”
“I waited 1 hour for a migraine pill. One night. No pills, yet documented that I had them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies driven by frequent family complaints, with 31 of 104 deficiencies triggered by reports from families. The most persistent issues involve resident safety and accident prevention, abuse/neglect protection, and medication management. Problems in these critical areas continue across multiple surveys from 2023 to 2026, suggesting systemic challenges despite the facility's claims of corrections, indicating ongoing struggles to maintain consistent quality care standards.
Feb 20, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 6, 2026Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Aug 22, 2025Routine28
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jun 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 16, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 25, 2024Complaint1
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Federal Penalties
Fine
Mar 21, 2024
$8,401
Fine
Mar 21, 2024
$8,400
Fine
Nov 20, 2023
$4,634
Fine
Nov 13, 2023
$4,286
Fine
Nov 6, 2023
$3,937
Fine
Oct 30, 2023
$3,587
Fine
Oct 17, 2023
$2,823
Fine
Oct 10, 2023
$2,470
Fine
Oct 2, 2023
$2,117
Fine
Sep 25, 2023
$1,764
Fine
Sep 5, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Providence Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 105 of 125 (Worst)
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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