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Nursing HomeMedicaid

Progressive Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1338 Phay Ave, Canon City, CO 8121268 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 42 Google reviews

5
4
3
2
1
Progressive Care Center Nursing Home in Canon City, CO — Street View
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What this means for your family

Progressive Care Center is well-regarded for its cleanliness and friendly staff, making it a potential option for short-term rehab. However, families should be aware of recurring reports regarding understaffing and limited activities. We strongly recommend asking about specific staffing ratios during weekends and evenings before making a decision.

Google Reviews

Google Reviews

42 reviews on Google
Progressive Care Center receives polarized feedback, with many reviewers praising the staff's kindness and the facility's family-like atmosphere. However, several families have raised serious concerns regarding chronic understaffing, which they claim leads to delayed response times and inadequate care for residents requiring rehabilitation or specialized assistance.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities4.0MedsN/AMemory2.0Comms7.0ValueN/A

Strengths

  • Warm, compassionate nursing and CNA staff
  • Clean and well-maintained environment
  • Effective physical and occupational therapy programs
  • Welcoming atmosphere that allows pet visits

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 4 reviewers)
  • Lack of sufficient activities for residents (mentioned by 2 reviewers)
  • Inadequate care for residents with dementia or Parkinson's (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(2)'22(4)'24(5)'26(1)

Distribution · 46 analyzed

5
33
4
3
3
0
2
2
1
8

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they use their call lights?
  • 2I noticed that memory care is a specialized area for you; what specific training or programs do your staff members undergo to support residents with dementia or Parkinson’s?
  • 3Could you walk me through the current activity calendar and explain how you plan to expand engagement opportunities for residents throughout the week?
  • 4I see that you welcome pet visits, which is wonderful; how do you integrate these interactions into the daily routine to help brighten the residents' days?
  • 5With seven recent state violations on record, what specific steps has the leadership team taken to address those findings and improve the overall quality of care?
  • 6How does your nursing team coordinate with the physical and occupational therapy departments to ensure a seamless transition for residents who need rehabilitation services?

Personalized based on this facility's data


Key Review Excerpts

The only complaint I've heard from other residents is that they are extremely bored I'd like to see more activitys for them

Family member · 2023★★★★

Has to wait anywhere from 20 to 30 mins when he puts his light on to get anyone.to go in to see what he needs. Very under staffed.

Family member · 2019☆☆☆☆

Some Staff do their best to care for our family members, but we hear excuses such as 'we're short on staff, unable to provide the care that Dr. Prescribed for rehab.'

Family member · 2023★★☆☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
2.99hrs
73%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.8%
Worse than Avg
Here
78.8%
US
93.4%
CO
93.6%
Fremont
89.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
CO
8.5%
Fremont
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.1%
Mixed vs Avgs
Here
18.1%
US
15.5%
CO
20.0%
Fremont
29.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
19.4%
CO
21.7%
Fremont
21.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
19.5%
CO
11.3%
Fremont
13.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
14.4%
CO
13.8%
Fremont
16.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
79.8%
CO
75.6%
Fremont
62.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility35.5%
Worse than Avg
Here
35.5%
US
81.8%
CO
76.3%
Fremont
69.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
CO
1.5%
Fremont
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (8.8)

Progressive Care Center has persistent issues across all three surveys, primarily with fire safety systems, resident care planning, and accident prevention. Families filed complaints about inadequate daily living assistance and treatment care. Fire safety deficiencies including sprinkler maintenance, emergency exits, and smoke barriers recur repeatedly, while care planning and pressure ulcer prevention also appear multiple times across different surveys. Though the facility reports correcting each deficiency, the pattern of recurring safety and care issues suggests ongoing operational challenges.

Nov 7, 2024Routine
17
0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0541Potential for harm · Widespread

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0904Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have a properly installed medical gas master alarm panel.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Apr 20, 2023Routine
18
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

Jan 6, 2022Routine
10
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

9total
4deficiencies
Dec 10, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 25, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Dec 18, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Nov 26, 2024Routine
N/A0000, 0211, 0222 and 5 more

The initial comments (ID Prefix Tag K-000) are informational only and are a representation of the facility' s general characteristics.The facility is a one-story, Type II (000) structure. The facility is separated from the hospital building by a 2-hour wall located by the chapel. There is a partial basement that is used for support services only. The facility has a fully supervised automatic sprinkler system NFPA 13 automatic fire sprinkler system. The facility was surveyed .. Through observation during the survey and documentation review, it was determined that the facility failed to meet the Kitchen Hood requirements in accordance with NFPA 101, and NFPA 96. This STANDARD is not met, as evidenced by: 1) In the dining room, there is a model VCS 2000 Ventless Cooking System. Through document review it was determined that that the system was not connected to the Fire Alarm Control Panel. 2) In the dining room, there.. Through observation during the survey and documentation review, it was determined that the facility failed to meet the Sprinkler System- Maintenance and Testing requirements in accordance with NFPA 101, and NFPA 25. This STANDARD is not met, as evidenced by: 1) There was no Hydraulic Calculation or General Information sign on the fire riser.2) Testing documentation indicates that the Back Flow Prevention Device failed the testing. 3) Dry barrel sprink.. Through observation during the survey, it was determined that the facility failed to meet the Discharge from Exit requirements in accordance with NFPA 101. This STANDARD is not met, as evidenced by: 1) Through observation, when exiting the 600 Hall exit through the exterior, exit signage need to be along the path taking occupants to public way does not have marking to public way.This did not meet the requirement of LSC Sections7.7.3.. Through observation during the survey, it was determined that the facility failed to meet the Egress Door requirements in accordance with NFPA 101. This STANDARD is not met, as evidenced by: 1) The exterior door in the therapy room did not open when tested. It is a double door, and the left door leaf did not operate because the mechanism was not operating properly. This did not meet the requirement of LSC Sections4.6.12.1 Whenever .. Through observation during the survey, it was determined that the facility failed to meet the Hazardous Area- Enclosure requirements in accordance with NFPA 101. This STANDARD is not met, as evidenced by: 1) The Generator Room had open penetrations in the fire-resistant construction.2) The Soiled Utility Room does not resist the passage of smoke due to damage to the door. 3) Room used for oxygen storage has penetrations around the plumbing.. Through observation during the survey, it was determined that the facility failed to meet the Means of Egress-General requirements in accordance with NFPA 101. This STANDARD is not met, as evidenced by: 1) In the Dining Room, a gate separated the dining area from the food preparation area. The gate failed to meet the egress and door requirements listed in Chapter 7, and this was witnessed in two areas. 2) Near the nurse station to a stairwell to the .. Through observation during the survey, it was determined that the facility failed to meet the Subdivision of Building Spaced- Smoke Barrier Construction requirements in accordance with NFPA 101. This STANDARD is not met, as evidenced by: 1) At the occupancy separation from the Skilled Nursing Facility, to the kitchen in the hospital occipany, there are open penetrations in the fire rated assembly above the ceiling. 2) Hall 500 had penetrations in the smoke b..

Nov 7, 2024Complaint
N/A0000, 0600, 0644 and 6 more

A recertification survey with complaint #CO36038 and #CO37034 was completed on 11/4/24 to 11/7/24. Seven deficiencies were cited. An Emergency Preparedness survey was conducted from 11/4/24 to 11/7/24. No deficiencies were cited. Based on observations, record review and interviews, the facility failed to develop and implement a baseline care plan that included the instructions needed to provide effective and person-centered care for the resident that met professional standards of quality care for one (#110) of one resident out of 29 sample residents. Specifically, t.. Based on observations, record review and interviews, the facility failed to ensure one (#110) of one resident out of 29 sample residents received treatment and care in accordance with professional standards of practice.Specifically, for Resident #110, the facility failed to:-Obtain physician' s orders which indicated if it was acceptable to remove the res.. Based on observations, record review and interviews, the facility failed to ensure residents received the proper treatment and assistive devices to maintain hearing and vision for two (#7 and #40) of two out of 29 sample residents.Specifically, the facility failed to:-Ensure Resident #7 received hearing aids and vision services in timely; a.. Based on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to prevent the development and transmission of disease and infection in two of three units.Specifically, the facility failed to:-Ensure resident rooms were cleaned in .. Based on record review and interviews, the facility failed to develop a comprehensive care plan for services that were provided in order to attain the resident' s highest practicable physical, mental and psychological well-being and to provide effective and person-centered care for one (#40) of one resident out of 29 sample residents.Specifically, the .. Based on record review and interviews, the facility failed to take steps to prevent abuse for three (#40, #10 and #35) of three residents reviewed for abuse out of 29 sample residents.Specifically, the facility failed to protect Resident #40, Resident #10 and Resident #35 from physical abuse.Findings include:I. Facility policy and procedureThe Abuse, .. Based on record review and staff interviews, the facility failed to act upon recommendations by the pharmacist in a timely manner for one (#29) of five residents out of 29 sample residents.Specifically, the facility failed to ensure the pharmacist' s monthly medication regimen review (MRR) recommendations and the associated physician' s orders to dis.. Based on record reviews and interviews, the facility failed to incorporate the recommendations from the preadmission screening and resident review (PASRR) Level II determination and evaluation report into the assessment, care planning and transition of care for one (#38) of one resident reviewed for PASRR out of 29 sample residents.Specifically, the f..

Jun 29, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Jun 20, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

May 10, 2023Routine
N/A0000, 0291, 0321 and 4 more

Based on observation and staff interview during record review, it was determined that the facility failed to maintain emergency lighting in accordance with Life Safety Code Sections 19.7.9.3.1.1. No 90 min test for Emergency lightsNo 90 min test for Exit lightsExit light by room 501 and 700 hallway exit need new batteriesNFPA 101, 7.9.3.1.1 Periodic Testing of Emergency Lighting Equipment. (1) A functional test shall be conducted on every required emergency lighting system at 30 day intervals for not less than 30 seconds. (3) An annual test shall be conducted on .. Based on observation and staff interview during the course of the survey it was determined the facility failed to maintain smoke barriers in accordance with NFPA 101, 8.5.1. 2hr fire wall has unprotected penetrations by the chapelNFPA 101, Section 8.5.1, in part, smoke barriers shall be provided to subdivide building spaces for the purpose of restricting the movement of smoke.This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Mai.. Based on observation during the survey, it was determined that the facility failed to maintain a hazardous area in accordance with NFPA 101, Life Safety Code, Section 19.3.2.1.3.Room 506, Beauty Shop and 700 hallway rooms used as storage need self closers installedNFPA 101, 19.3.2.1.3 Doors. Doors to hazardous areas shall be self-closing or automatic-closing in accordance with 21.2.2.4.These deficiencies have the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator .. Based on record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Fire drills not performed under varied times NFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions.NFPA 101, 4.7.4. Drills shall be held at expected and unexpected times and under varying conditions to simulate the unusual conditions that can occur in an .. Based on record review, it was determined that the facility failed to maintain the facility laundry chute in accordance with NFPA 101 and NFPA 82. Laundry chute door assembly did not self close from all open positionsNFPA 101 9.5.2 Installation and Maintenance.Rubbish chutes, laundry chutes, and incinerators shall be installed and maintained in accordance with NFPA 82, Standard on Incinerators and Waste and Linen Handling Systems and Equipment, unless such installations are approved existing installations, which shall be permitted to be continued in service.This deficiency h.. The initial comments (ID Prefix Tag K-000) are informational only and are a representation of the facility' s general characteristics.The facility is a one-story, Type II (000) structure. The facility is separated from the hospital building by a 2-hour wall located by the chapel. There is a partial basement that is used for support services only. The facility has a fully supervised automatic sprinkler system NFPA 13 automatic fire sprinkler system. The facility was surveyed on May 10, 2023 for compliance to fire safety requirements using the National Fire Protection Association (NFPA) 201.. Through documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:No Receptacle Polarity/Retention inspection available at the time of inspection NFPA Standard: NFPA 99 Health Care Facilities Code (2012)6.3.3.2 Receptacle Testing in Patient Care Rooms.6.3.3.2.1 The physical integrity of each receptacle shall be confirmed by visual inspection.6.3.3.2.2 The continuity of the grounding circuit in each electrical rec..

Ownership & Operations

Who Operates This Facility

Owner / Operator

Progressive Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Frontline Management

Chain Size

9 facilities nationwide

Chain avg rating: 3.3/5 · Rank 7 of 9

Ownership & Management

Owners

Baker, Adam

Owner

5%

Jones, Robert

Owner

5%

Kiklis, Dean

Owner

5%

Orback, Heather

Owner

5%

Veluscek, Steven

Owner

79%

Saracino, Kelly

Owner

Key personnel

Veluscek, StevenOfficer / DirectorFrontier Management INCManagerQuality Care Rehab INCManagerBaker, AdamManagerFerguson, KellyManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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