Prescott Village Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 240 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (63%)
- High RN turnover (73%)
Bottom 25% in AZ · Below recommended RN staffing · Significantly below average staffing · $8,278 in fines
What this means for your family
This facility has a highly regarded therapy department that can be excellent for recovery, but the consistency of basic nursing care remains a significant risk. If you choose this facility, be prepared to be highly involved in your loved one's daily care, specifically monitoring medication schedules and hygiene, and ensure you have direct contact information for the nursing supervisor.
Google Reviews
Google Reviews
240 reviews analyzed“Prescott Village Nursing & Rehabilitation (often referred to as Granite Creek in reviews) presents a highly polarized experience for families. While many reviewers praise the facility's recent leadership changes, dedicated therapy team, and specific staff members who provide compassionate care, a significant number of families report severe issues including neglect, delayed medication administration, poor hygiene, and unresponsive communication. Families should be aware that while some patients have successful rehabilitation stays, others have reported critical lapses in basic care and safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Specific staff members noted for compassionate, attentive care
- Visible improvements under recent leadership
- Clean and well-maintained common areas
Concerns
- Significant delays in responding to call buttons and patient requests (mentioned by 12 reviewers)
- Medication administration errors or significant delays (mentioned by 9 reviewers)
- Poor hygiene standards, including unchanged soiled bedding and dirty rooms (mentioned by 8 reviewers)
- Poor quality, unnutritious, or inappropriate food for medical needs (mentioned by 7 reviewers)
- Difficulty communicating with management or nursing staff (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has been very active in responding to online feedback; how does that focus on communication translate into how you keep families updated on their loved one's daily status?
- 2Given the recent focus on leadership improvements, what specific changes have been implemented to ensure that call buttons are answered promptly and resident needs are addressed in a timely manner?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy and consistency for residents with complex medical needs?
- 4I understand the physical and occupational therapy teams are highly regarded here; how do they coordinate with the nursing staff to ensure a resident's care plan is followed throughout the day?
- 5What steps are currently being taken to maintain high standards of hygiene and room cleanliness, particularly regarding the frequency of bedding changes and housekeeping services?
- 6How do you ensure that the meals provided meet the specific nutritional and dietary requirements of residents, and what options are available if a resident is unhappy with their meal?
Personalized based on this facility's data
Key Review Excerpts
“I'm a completely different person after my rehab at Granite Creek Rehab. When I first arrived, I was afraid to even touch the ground with a toe. Now, thanks to the fantastic Physical and Occupational Therapy staff, I'm walking and back home.”
“My dad was here! during his stay, he was left in bed for hours at a time, supposed to have PT daily after his stroke. He was left to lay in soiled bedding after attempting to Urinate by himself, knowing he wasn't even able to sit or stand on his own.”
“The new leadership team at this facility are doing great things and the energy is very positive! The staff are friendly and professional and it’s a warm, comfortable atmosphere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including recent concerns about accident hazards, neglect protection, and treatment quality in 2024-2025. The facility shows recurring issues across care planning, medication management, and safety oversight that persist across multiple surveys spanning 2021-2025. While the facility corrects deficiencies when cited, the pattern of repeated problems in core care areas warrants careful evaluation during any visit.
Mar 6, 2026Routine11
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 25, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 25, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Mar 25, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Prescott Village Nursing & Rehabilitation
nonprofit
Chain Affiliation
Opco Skilled Management
52 facilities nationwide
Chain avg rating: 2.4/5 · Rank 29 of 52
Ownership & Management
Owners
Az Healthcare LLC
Owner · Organization
Amethyst Az Trust
Owner (parent company) · Organization
Indigo Az Trust
Owner (parent company) · Organization
First Sweetzer Holdings LLC
Owner (parent company) · Organization
Hatteras Investments, LLC
Owner (parent company) · Organization
Sasem Investments LLC
Owner (parent company) · Organization
Garetz, David
Owner (parent company)
Kaplan, Esther
Owner (parent company)
Kaplan, Mosha
Owner (parent company)
Gurwitz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sternshein, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Unger, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zimmerman, Caroline
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
240 reviews from families & visitors
Official Website
Visit granitecreekrehab.com
Medicare data downloads
Original nursing home datasets
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