Granite Creek Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 240 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (76%)
- High RN turnover (85%)
Bottom 25% in AZ · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Below chain average · No penalties on record · Abuse citation
What this means for your family
The facility has a standout nursing team that provides exceptional emotional and medical support during recovery. However, you must closely monitor hygiene standards and medication administration, as multiple families have reported significant lapses in these areas.
Google Reviews
Google Reviews
240 reviews analyzed“Families often praise the facility for its exceptionally caring nursing staff, specifically highlighting individuals like Vicky for their medical attentiveness and compassion. However, there are significant concerns regarding inconsistent hygiene, such as odors of urine, and critical issues with medication management and slow response times to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality rehabilitation and physical therapy
- Professional and helpful discharge planning
- Friendly and helpful social services
Concerns
- Unpleasant facility odors (urine/feces) (mentioned by 2 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
- Inconsistent cleanliness/housekeeping (mentioned by 2 reviewers)
- Issues with medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With the recent focus on improving care standards, what specific steps is the facility taking to address the recent state inspection findings?
- 2How are you working to increase the number of caregivers available on each shift to ensure every resident gets the attention they need?
- 3Can you tell us about the specific training programs currently in place to help staff prevent the types of deficiencies noted in recent reports?
- 4In the event of a medical emergency during the night, what is the exact protocol for getting immediate physician or specialist assistance?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with each other?
- 6We noticed the facility is very responsive to feedback from families; how do you typically incorporate resident or family suggestions into your daily operations?
Personalized based on this facility's data
Key Review Excerpts
“Vicki is awsome nurse and gives great care to those who and even jumps in to lend a hand in crisis, but still goes on and finishes her shift.”
“The rehab staff is top notch. Brittany and Tara and incredibly helpful. Activities always has something going on, they are great at getting people outside and watching movies.”
“I was discharged from yrmc west campus, ( great experience) was sent to granite creek last at about 6:30 was in the room in the dark, it was almost 2 hrs before given any water or anything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Granite Creek has significant quality concerns with families filing 16 complaints triggering federal inspections, including recent issues in January 2026 that remain uncorrected. The most recurring problems involve resident rights violations, infection control failures, and medication management issues. While most past deficiencies show correction dates, the facility's pattern of repeated violations in core care areas and the latest uncorrected violations regarding required documentation and food safety raise serious red flags about consistent quality care.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 7, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jan 7, 2026Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 2, 2024Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Oct 2, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 14, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Aug 22, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 22, 2025 for the investigation of intake #00141780, 00141687. There were no deficiencies cited.
Aug 5, 2025ComplaintCleanReport
The investigation of Complaints 00138534, 00138844, 00138311 was conducted on August 5, 2025 through August 6, 2025. There were no deficiencies cited.
Jul 30, 2025ComplaintCleanReport
The investigation of complaints 00138054, and 00137958 was conducted on July 30, 2025. There were no deficiencies cited.
Jul 8, 2025ComplaintCleanReport
The complaint investigation was conducted 7/8/2025 with investigation of inntakes: 00135560, 00134301, 0014051. There were no deficiencies cited.
May 19, 2025ComplaintCleanReport
A complaint survey was conducted on May 19, 2025 for the investigation of intakes #'s: 00130946, 00130571, 00130110, 00129755, 00129225, 00125409. There were no deficiencies cited.
Apr 29, 2025ComplaintCleanReport
A complaint survey was conducted on April 29. 2025 for the investigation of intake #00127355. There were no deficiencies cited.
Apr 2, 2025ComplaintCleanReport
The investigation was conducted April 2, 2025 with investigation of complaints: 00120635 and 00122831. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Granite Creek Health & Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 239 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
240 reviews from families & visitors
Official Website
Visit granitecreekrehab.com
Medicare data downloads
Original nursing home datasets
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