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Strong Medicare quality ratings; public reviewers often praise extensive amenities including a gym, pool, and walking paths. Still worth an in-person visit.
based on 104 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Presbyterian Village North Special Care Ctr has a strong overall Medicare rating. Public reviewers frequently mention: extensive amenities including a gym, pool, and walking paths and high-quality rehabilitation and physical therapy services. Review the component ratings and current source records before deciding.
Presbyterian Village North is highly regarded by many families for its beautiful grounds, excellent amenities, and professional rehabilitation services. However, while many praise the compassionate nursing staff, there are significant, recurring reports of slow response times to call buttons and instances of unprofessional behavior from certain staff members and security personnel.
Quality Themes
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Concerns
Rating Trends
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Distribution · 138 analyzed
The owner provides highly personalized responses to positive reviews, often using the reviewer's name and referencing specific details like staff members or amenities. For negative reviews, they maintain a professional tone, acknowledging the issue and frequently providing direct contact information for the Executive Director to resolve concerns.
Personalized based on this facility's data
Key Review Excerpts
“The rehab phase was very comprehensive and got her back to her baseline. Mom felt much safer at Presbyterian Village, North and decided to stay rather than return to her condo.”
“The staff are very caring and treat you like a family member. The food is delicious and the decor is beautiful and feels like a home.”
“The SW anabel is amazing! She was knowledgeable and made me feel apart of what was best for my grandma. You should feel comfortable bringing your loved one here.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaint reports against this facility, triggering 6 of the 19 deficiencies found across surveys. The most recurring issues involve resident rights violations, medication management problems, and food safety/quality concerns. While the facility has provided correction dates for all deficiencies, the pattern of family complaints suggests ongoing care concerns that warrant careful consideration during any visit.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 12, 2025
$22,925
Fine
May 16, 2024
$13,580
Presbyterian Village North Forefront Living
nonprofit
KERI D MCANALLY
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit presvillagenorth.org
Medicare data downloads
Original nursing home datasets
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