Presbyterian Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
Watch Presbyterian Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High RN turnover (73%)
Below average in GA · Below recommended RN staffing · Above recommended total nurse staffing · $64,718 in fines
What this means for your family
Presbyterian Village is highly regarded for its independent living environment and compassionate memory care staff. However, because of serious historical allegations of neglect during the pandemic, families should conduct a thorough tour and ask specific questions about current hygiene protocols and staffing ratios to ensure your loved one's needs will be met.
Google Reviews
Google Reviews
37 reviews on Google“Presbyterian Village offers a well-maintained campus with a strong sense of community, particularly praised by independent living residents and families of those in long-term care. However, the facility has faced serious allegations regarding hygiene and neglect during the pandemic, and some prospective families report inconsistent experiences with the admissions process.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully maintained campus and grounds
- Warm, compassionate memory care staff
- Strong sense of community and social engagement
- High resident satisfaction in independent living
Concerns
- Serious hygiene and neglect issues reported during the pandemic (mentioned by 5 reviewers)
- Inconsistent or unprofessional communication from admissions staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The campus grounds look absolutely beautiful; what kind of outdoor activities or walking paths are available for residents to enjoy the scenery?
- 2We've heard wonderful things about the sense of community here; how do you encourage social engagement and group activities among the residents?
- 3Since the staff rating is quite strong, how do you ensure that the high level of care and compassion remains consistent across all shifts?
- 4What specific protocols are in place to ensure the highest standards of cleanliness and personal hygiene are maintained in the resident rooms?
- 5How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
- 6If we have questions or concerns about our loved one's care, what is the best way to communicate with the admissions and administrative team to ensure we get a timely response?
Personalized based on this facility's data
Key Review Excerpts
“EVERY SINGLE EMPLOYEE that my mom encounters treats her like a family member. Even though she has dementia and it appears that it is progressing, the kindness is not lost on her.”
“The compassionate and loving care they gave my Mom was a wonderful blessing. The staff was creative and patient in helping Mom with day to day activities and I was well informed right away of any changes in her status.”
“I have lived here for nearly two years and I know without doubt that it was one of the best decisions of my life to move to my home here at Presbyterian Village.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Presbyterian Village has significant concerns with families filing complaints that triggered the most recent inspection in November 2024, revealing deficiencies in infection control, medication management, and daily care assistance. The facility shows recurring issues with fire safety systems and medication labeling across multiple years, though all violations have correction dates. Consider visiting to assess current conditions given the recent complaint-driven findings.
Jan 29, 2026Routine6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 14, 2024Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 14, 2024Routine3
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 14, 2022Routine3
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Nov 14, 2024
$64,718
Payment Denial
Nov 14, 2024
16-day denial
Ownership & Operations
Who Operates This Facility
Presbyterian Village
nonprofit
Ownership & Management
Owners
Presbyterian Village, Austell, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit phgainc.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Presbyterian Village
< 1 miAssisted Living · Austell, GA
Anderson Mill Center for Nursing and Healing LLC
< 1 miNursing Home · Austell, GA
Pruitthealth - Austell
< 1 miNursing Home · Austell, GA
Glorified Touch Care LLC
1.3 miAssisted Living · Marietta, GA
Anita Personal Care Home
1.5 miAssisted Living · Austell, GA
Premium Personal Care Home
2.0 miAssisted Living · Marietta, GA