Pruitthealth - Austell
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 267 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 5.0)
Bottom 25% in GA · Meets national RN staffing standard · Worst in PRUITTHEALTH chain · No penalties on record
What this means for your family
This facility has a strong therapy department, but it is marred by consistent reports of neglect regarding basic hygiene and responsiveness. If you choose this facility, you must plan to visit daily to advocate for your loved one's hydration, nutrition, and cleanliness, as staffing levels appear insufficient to meet all resident needs consistently.
Google Reviews
Google Reviews
267 reviews on Google“PruittHealth - Austell is a polarizing facility where experiences are split between high praise for specific staff members and severe allegations of neglect. While many families commend the therapy department and certain admissions staff for their compassion, a significant number of reviewers report dangerous lapses in basic care, including hygiene neglect, dehydration, and poor communication. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming reports of understaffing and unsanitary conditions from others.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy teams
- Helpful and compassionate admissions staff
- Some units described as clean and well-maintained
- Strong, attentive care reported by select long-term families
Concerns
- Severe hygiene neglect (residents left in soiled diapers for hours) (mentioned by 18 reviewers)
- Chronic understaffing and slow response to call buttons (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff/management by phone (mentioned by 10 reviewers)
- Inadequate nutrition, dehydration, and failure to follow dietary orders (mentioned by 9 reviewers)
- Pervasive odor of urine and general facility cleanliness issues (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 124 residents, what specific protocols are in place to ensure call buttons are answered promptly and that residents receive timely assistance with personal hygiene?
- 2I noticed the facility has a 70% response rate to online feedback; how does your management team use that input to improve daily communication with families?
- 3Since therapy is a noted strength here, how do your physical and occupational therapists coordinate with the nursing staff to ensure those gains are maintained during daily care routines?
- 4Could you walk me through your process for ensuring that residents with specific dietary orders receive the correct meals and adequate hydration throughout the day?
- 5With the current staffing levels, how do you ensure that residents receive consistent attention and cleanliness checks, especially during evening and weekend shifts?
- 6What does a typical day look like for residents in terms of social engagement, and how do you encourage participation for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“My mother was lucky to be alive after her stay there. Ring for help and when someone finally comes, you tell them what you need and they say they will go get someone and then nobody comes.”
“The facility is dirty, I cleaned dried-up bodily fluids from the wall from a previous patient when my family member was admitted. My family member ended up in serious condition with a hemoglobin count of 3, unresponsive and subsequently spent a week in ICU.”
“My dad, Lloyd Y. (Room 118B), was a patient at PruittHealth Austell from 3/1 - 4/12/2024. ... My family and I cannot say enough about the loving, attentive, and competent care my father received during his six weeks stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 22 of 31 deficiencies triggered by family complaints, indicating ongoing resident and family dissatisfaction. The most recurring problems involve safety hazards and accident prevention, medication management errors, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated safety issues across multiple surveys and the high volume of complaint-driven citations suggest persistent quality concerns that families should carefully evaluate before choosing this facility.
Dec 5, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Dec 5, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 2, 2025Complaint6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 13, 2024Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 4, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Austell
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 82 of 94 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
267 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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