Anderson Mill Center for Nursing and Healing LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 441 Google reviews
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What this means for your family
While the facility has a strong activities program and a dedicated rehab team, the recent increase in reports regarding neglect and slow response times is concerning. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
441 reviews on Google“Anderson Mill Center for Nursing and Healing receives highly polarized feedback, with many families praising the attentive nursing staff, effective rehabilitation services, and clean environment. However, a significant number of critical reviews allege serious neglect, including poor hygiene, slow response times, and dangerous lapses in medical care. While many visitors report a warm and welcoming atmosphere, others describe the facility as depressing and in urgent need of physical updates.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Friendly and helpful administrative team
Concerns
- Neglect and poor hygiene (e.g., soiled linens, dirty rooms) (mentioned by 6 reviewers)
- Slow response to call buttons and patient needs (mentioned by 3 reviewers)
- Facility is dated and in need of physical renovations (mentioned by 4 reviewers)
- Understaffing leading to inconsistent care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call buttons are answered promptly and resident hygiene needs are met consistently?
- 2I noticed the facility is undergoing some updates; what is the current plan for physical renovations to modernize the living spaces?
- 3Could you walk me through your medication management process, specifically how you ensure accuracy and timely administration for residents?
- 4What specialized programming or support do you offer for residents in memory care to ensure they remain engaged and safe?
- 5I appreciate that your team actively responds to feedback online; how do you use that family input to improve the daily care experience for residents?
- 6What does a typical day look like for a resident here, and how do you encourage participation in social or therapeutic activities?
Personalized based on this facility's data
Key Review Excerpts
“The staff is unprofessional, and the CNAs have been rude and inattentive. The level of care here is deeply concerning, and it honestly feels like negligence.”
“The meals are hearty, colorful and nutritious; the staff are friendly and don’t mind stopping and answering questions; but most of all, our mom likes it there.”
“My dad could not sleep. The entire facility smells like an over-full diaper pail. His physical therapy barely did a thing, and he ended up becoming more sick and had to go back to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering 8 of the 14 deficiencies, indicating ongoing concerns about care quality. The facility has persistent issues with medication management, appearing across all three surveys, along with recurring problems in infection control and resident rights. While all deficiencies show correction dates, the pattern of repeated medication errors and continued family complaints suggests potential quality concerns worth investigating during a visit.
Feb 5, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 2, 2025Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 13, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 11, 2023Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Anderson Mill Center for Nursing and Healing LLC
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 3 of 18 (Best)
Ownership & Management
Owners
Empire Ga 3 Holdco LLC
Owner · Organization
Ensh Ga 3 LLC
Owner (parent company) · Organization
Nmga3 Jv Member LLC
Owner (parent company) · Organization
Heller, Shlomo
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
441 reviews from families & visitors
Official Website
Visit andersonmillnursing.com
Medicare data downloads
Original nursing home datasets
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