Presbyterian Homes-Presby
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews

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What this means for your family
While the facility offers a well-maintained environment and helpful personal care, the recent reports of medication errors and abusive staff behavior are extremely concerning. We strongly advise families to conduct unannounced visits and closely monitor medication administration records if choosing this facility.
Google Reviews
Google Reviews
18 reviews on Google“Presbyterian Homes-Presby receives highly polarized feedback, with some families praising the facility's physical environment and helpful personal care staff, while others report severe concerns regarding patient safety and administrative oversight. Critical issues include allegations of medication errors, abusive staff behavior, and chronic understaffing that impacts the quality of care. Families considering this facility should be aware of these significant discrepancies between the positive experiences in independent living and the alarming reports from the nursing care units.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained, beautiful facility
- Helpful personal care unit staff
- Engaging volunteer-led activities
- Supportive environment for independent residents
Concerns
- Chronic understaffing and high staff turnover (mentioned by 2 reviewers)
- Medication management errors and negligence (mentioned by 2 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 2 reviewers)
- Lack of administrative accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very high staffing rating from CMS; how do you maintain that level of consistency in your daily care teams?
- 2Given the recent focus on medication management in the industry, what specific protocols or double-check systems do you have in place to ensure accuracy for residents?
- 3I see that you are quite active in responding to feedback online; how do you use that family input to improve the day-to-day experience for residents?
- 4With the facility being so well-maintained and beautiful, how do you balance that environment with the need for engaging, consistent activity programming for residents?
- 5What steps does the administration take to ensure that communication remains transparent and responsive when a family has a concern about their loved one's care?
- 6How do you handle the transition of care if a resident's medical needs change, and how are families kept in the loop during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“The nursing aids are harsh towards the clients .. I have a family member in there, that is in their right mind. They see the nurses throw medicine towards the clients, use aggressive tones, and just treat the patients poorly!”
“The nurses and aids are wonderful. They are overworked and underpaid. Always short on help. Your loved one cant be taken care of properly. Gave my uncle expired medications.”
“I love the Personal Care Unit of this facility. Its an extremely helpful option when a loved one can no longer take care of themselves to cook and clean but it gives them a private space to call their own but interact with others on their comfort level.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated safety violations and neglect issues, with families filing 13 complaints over three years. The most persistent problems involve accident prevention and supervision, care planning, and food service quality. While most violations show corrected status, the recurring nature of safety hazards and care planning deficiencies, plus recent protection-from-abuse citations, suggest ongoing systemic challenges that warrant careful evaluation during any visit.
Nov 20, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Sep 10, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 5, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nov 5, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 5, 2024Routine14
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Aug 26, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Feb 5, 2025
$15,935
Fine
Jul 22, 2024
$8,824
Fine
Jul 28, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Presbyterian Homes-Presby
nonprofit
Chain Affiliation
Presbyterian Senior Living
11 facilities nationwide
Chain avg rating: 3.1/5 · Rank 6 of 12
Ownership & Management
Owners
Phi
Owner · Organization
Presbyterian Homes in the Presbytery of Huntingdon
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit presbyterianseniorliving.org
Medicare data downloads
Original nursing home datasets
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