Preferred Care at Old Bridge, LLC
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 488 Google reviews
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What this means for your family
This facility offers an excellent physical therapy program and a clean environment, making it a strong candidate for short-term rehab. However, due to consistent reports of slow response times and hygiene concerns, we strongly advise that you or a family member visit frequently to advocate for your loved one's daily needs.
Google Reviews
Google Reviews
488 reviews on Google“Preferred Care at Old Bridge receives high praise for its physical therapy team and generally attentive nursing staff, with many families reporting a clean, welcoming environment. However, a recurring pattern of critical complaints regarding hygiene, slow response times, and communication gaps suggests that the quality of care can be inconsistent depending on the shift or specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Clean and well-maintained facility
- Friendly and professional administrative staff
- Strong patient advocacy and social work support
Concerns
- Slow response times for call bells and basic assistance (mentioned by 5 reviewers)
- Inconsistent hygiene and sanitation (reports of urine odors and soiled linens) (mentioned by 4 reviewers)
- Poor communication regarding patient status and medical updates (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that same level of responsiveness to keep families updated on their loved one's daily medical status?
- 2Given that physical therapy is a standout strength here, how do you integrate those therapy goals into the daily routine for residents who need extra mobility support?
- 3When a resident uses their call bell for assistance, what is the typical process for ensuring that request is prioritized and addressed promptly?
- 4Could you walk me through your current protocols for room sanitation and laundry services to ensure the living environment remains fresh and comfortable at all times?
- 5Since your staffing levels are a primary focus, how do you ensure that there is enough hands-on support during peak times, like morning routines or shift changes?
- 6What kind of social activities or engagement programs do you have in place to ensure residents feel connected and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The physical rehabilitation area is well-organized, equipped with new, high-quality equipment, and provides a great environment for recovery.”
“The facility is clean and everyone is very helpful and friendly. And that's what's very important when it comes to long-term care for a loved one.”
“A woman needed to use the bathroom and waited for hours. There were three maybe four aides hanging out in hallway, I had to ask three times, in 45 more minutes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints resulting in deficiencies for poor care planning, accident prevention, daily living assistance, and resident accommodation. The most recurring problems involve fire safety systems, electrical maintenance, medication management, and care planning issues. While all deficiencies show correction dates, the pattern of complaint-triggered violations and repeated safety system problems across recent surveys raises concerns about consistent quality oversight.
Oct 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 10, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 31, 2025Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 6, 2023Routine10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 11, 2021Routine5
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Preferred Care at Old Bridge, LLC
for profit
Chain Affiliation
Preferred Care
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 13 (Best)
Ownership & Management
Owners
Ob Investor LLC
Owner · Organization
Preferred Care at Old Bridge LLC
Owner · Organization
Green, Dov
Owner
Mermelstein, Boruch
Owner
Schnell, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
488 reviews from families & visitors
Official Website
Visit pcoldbridge.com
Medicare data downloads
Original nursing home datasets
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