Portland Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 9.0)
Below average in OR · Meets national RN staffing standard · Above recommended total nurse staffing · $24,827 in fines
What this means for your family
While the facility has a dedicated activities team and some highly compassionate individual staff members, the recurring reports of severe understaffing and safety failures are concerning. If you consider this facility, you must be physically present to monitor care, as multiple families reported that call lights go unanswered and basic hygiene needs are frequently neglected.
Google Reviews
Google Reviews
42 reviews on Google“Portland Health & Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate care and dedicated staff, while others report severe neglect and systemic issues. Common criticisms include significant understaffing, long wait times for call lights, poor communication, and concerns regarding basic hygiene and medical oversight. Prospective families should be aware that experiences appear highly inconsistent, ranging from excellent rehab support to distressing reports of patient safety failures.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual staff members
- Effective physical and occupational therapy services
- Strong activities programming
- Supportive environment for some long-term residents
Concerns
- Severe understaffing leading to long response times for call lights (mentioned by 7 reviewers)
- Poor communication and disorganization during shift changes (mentioned by 3 reviewers)
- Inadequate hygiene and failure to assist with basic needs (e.g., changing briefs) (mentioned by 4 reviewers)
- Lack of medical oversight and slow response to urgent health issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through how you encourage residents to participate in the daily activities?
- 2With the current staffing levels, what is the standard protocol for responding to call lights, and how do you ensure timely assistance for basic hygiene needs?
- 3I see that you are active in responding to feedback online; how do you use that input to improve communication between families and the nursing team during shift changes?
- 4Given the recent health inspection reports, what specific steps is the facility taking to improve oversight and address the identified areas for improvement?
- 5How is the medical team structured to ensure that urgent health concerns are identified and addressed quickly, especially during nights and weekends?
- 6Could you explain how your team coordinates medication management to ensure accuracy and consistency for residents?
Personalized based on this facility's data
Key Review Excerpts
“My father had to physically call 911 for help because no one came to check on him when he had fallen on the floor with the door closed to his room and no attendant to check on him for hours.”
“The professional staff at Portland Health and Rehab is excellent — both skilled nursing and physical/occupational/speech therapy. A special shout out to the activities director, Dakota, as well.”
“They have the normal issues with the call light, but not because people are sitting around, its because they are understaffed. They call me all the time if anything at all happens.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, indicating ongoing concerns that warrant careful consideration. The facility shows recurring issues with nursing staffing, care plan development, and safety oversight spanning multiple surveys. While all deficiencies appear corrected, the pattern of repeated problems in essential care areas like treatment delivery, accident prevention, and nursing supervision suggests systemic challenges that families should investigate thoroughly before choosing this facility.
Feb 27, 2026Routine16
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Feb 27, 2026Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 29, 2024Routine11
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 29, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 21, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Federal Penalties
Fine
Oct 29, 2024
$24,827
Ownership & Operations
Who Operates This Facility
Portland Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 29 of 41
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (or) LLC
Owner · Organization
Portland Snf Operations LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit portlandhc.com
Medicare data downloads
Original nursing home datasets
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