Menlo Park Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 98 Google reviews
Watch Menlo Park Post Acute
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 9.0)
- High RN turnover (54%)
Below average in OR · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
While the facility has received a surge of positive reviews recently, likely due to renovations and specific staff members, the recurring reports of severe neglect and slow response times are critical red flags. If you choose this facility, ensure you have a plan for frequent, unannounced visits to advocate for your loved one, and specifically inquire about night-shift staffing ratios.
Google Reviews
Google Reviews
98 reviews on Google“Menlo Park Post Acute receives highly polarized feedback, with recent reviews praising specific staff members like the receptionist and rehab team, while others report severe neglect and hygiene issues. Families frequently cite concerns regarding slow response times, poor facility cleanliness, and inconsistent communication from administration. While some patients report successful rehabilitation, others describe a distressing environment characterized by understaffing and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised physical and occupational therapy teams
- Specific nursing staff members noted for compassion
- Welcoming and helpful front desk reception
- Effective wound care services
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 6 reviewers)
- Facility cleanliness, including odors of urine/feces and pests (mentioned by 5 reviewers)
- Inadequate staffing levels, particularly during night shifts (mentioned by 4 reviewers)
- Poor communication regarding medical records and patient status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these services into a resident's daily routine?
- 2Could you walk me through your current protocols for responding to call lights and how you ensure residents receive timely assistance, especially during the evening and night shifts?
- 3What is your current process for maintaining facility hygiene and addressing environmental concerns to ensure a consistently clean and comfortable living space for residents?
- 4How do you keep families updated on changes in a resident's medical status or care plan, and what is the best way for us to stay in contact with the clinical team?
- 5Since I see you actively engage with feedback online, what is the best way for families to share concerns or suggestions once their loved one has moved in?
- 6What kind of daily social activities or engagement programs do you offer to help residents stay active and connected with their peers?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team provided exceptional care and went above and beyond for my dad Who suffers from Alzheimer and is often confused”
“Soiled myself in bed one night and literally laid there in my own feces for 7 hours before I could get anyone to help in me. In the day there's a pretty good staff in but late at night there's like only 3 or 4 people and they might check in on you once in there 12 hr shift.”
“My wound care was left unattended for up to 5 days past when it was to be changed. I had to go back to the hospital due to their lack of care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints prompting 17 deficiencies, with concerning issues in resident safety and care quality recurring across surveys. The facility shows persistent problems with fire safety systems, resident care planning, and medication management, with some safety violations appearing in multiple inspections over several years. While all cited deficiencies have correction dates, the pattern of repeated safety and care issues warrants careful consideration during your visit.
Feb 13, 2026Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jan 28, 2026Complaint1
Services Deficiencies
Have an externally vented heating system.
Jan 29, 2025Complaint4
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 8, 2024Routine14
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 8, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Menlo Park Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 203 of 260
Ownership & Management
Owners
Providence Group Nh, LLC
Owner · Organization
Pacs Group, INC.
Owner (parent company) · Organization
Pacs Holdings, LLC
Owner (parent company) · Organization
Hancock, Mark
Owner (parent company)
Murray, Jason
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit menloparkpa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Marquis Mill Park
1.5 miNursing Home · Portland, OR
Columbia Place Memory Care
2.1 miMemory Care · Portland, OR
Stephanie Gardens Residential Care
3.8 miMemory Care · Portland, OR
Powell Valley Memory Care Community
3.9 miMemory Care · Gresham, OR
Porthaven Post Acute
3.9 miNursing Home · Portland, OR
Morningstar Assisted Living at Laurelhurst
4.5 miAssisted Living · Portland, OR