Poplar Springs Nursing Ctr, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 6)
- High staff turnover (54%)
- High RN turnover (58%)
Below average in MS · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility is highly regarded for its cleanliness and friendly, attentive staff, making it a comfortable environment for residents. When visiting, you may want to confirm their current visitor policies, as some reviewers have noted ongoing health safety protocols like masking.
Google Reviews
Google Reviews
30 reviews analyzed“Poplar Springs Nursing Center is frequently praised for its cleanliness and the friendly, attentive nature of its staff. Families appreciate the well-maintained environment and the genuine care provided to residents, though some reviews lack specific details regarding clinical operations.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and odor-free environment
- Friendly and caring staff
- Well-maintained, modern facility
- Attentive interaction with residents
Concerns
- Continued strict COVID-19 protocols (masking/temperature checks)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on maintaining a clean and modern environment, what specific initiatives are in place to ensure these high standards of facility upkeep continue?
- 2With the staffing rating being a strong point, how do you ensure that the staff-to-resident ratio remains consistent throughout the weekends and evening shifts?
- 3I noticed the facility still maintains active health protocols; could you walk me through your current visitation policy and how you balance these safety measures with family engagement?
- 4With 9 recent state violations noted, could you share what specific steps the leadership team has taken to address these findings and improve the overall quality of care?
- 5Since the CMS overall rating is currently a 2 out of 5, what is your facility's primary roadmap or strategy for improving your clinical outcomes over the next year?
- 6What does a typical daily activity schedule look like for residents to ensure they stay socially engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Clean, doesn't have that "nursing home odor" of feces, urine, & disinfectant.”
“Nice and always clean smelling. And the lady I go see is always happy. And the staff is always checking on her and talking to her, laughing.”
“Private room for each resident. The facility is well kept and reasonably modern. The staff were caring and attentive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, raising concerns about resident rights violations and protection from misuse of belongings. The facility shows persistent problems across care planning and assessments, infection control, and medication management, with these issues recurring across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any visit.
Jul 24, 2025Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 10, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 29, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 16, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Poplar Springs Nursing Ctr, LLC
for profit
Chain Affiliation
Trend Consultants
16 facilities nationwide
Chain avg rating: 3.3/5 · Rank 14 of 16
Ownership & Management
Owners
Kelly, Charles
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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